AIBU to be shocked at this from Amazon?

Donate it to the breastfeeding charity you've borrowed one from 🙂

Just wanted to add that in some cases a full refund is really all they can do.I paid a handyman to put up security cameras for me and the unsealed box had screws and fittings missing so I had to pay the handyman regardless.

I bought house insurance through them and the payment wasn't taken as my card had expired.I updated the card on Amazon but apparently needed to update it on a separate insurance section.The insurer cancelled my insurance and Amazon told me every untruth they could think of to get me off the phone.

It is about different trading entities. One branch of Amazon is not buying from the other branch of Amazon. Essentially, the fact that it is more cost effective for them to pay to duplicate what they already had access to because it is cheaper than buying from the sister company is what I find hilarious.

It’s says on the listing and the invoice.

Exactly. It’s marketplace sellers money they are refunding, it’s no skin off their nose.

This happened to me so many times (full refund and told to keep the item) that I get quite annoyed when I do have to return something in order to get a refund and I get even more annoyed if I have to pay for delivery of the returned item 😂
I think if it's an Amazon stock item (as opposed to an item from a seller's shop, like for ex. Amazon Mountain Warehouse) they are much more generous.
But yes, absolutely amazing when this happens. The best one was a gadget of £350, from their outlet, so it was reduced from the full price of £400 odd, missing one tiny attachment which I didn't need. They gave me a full refund and told me to keep it. This was 7 years ago and I still tell people about it!

They don't care about refunding because a lot of the time it is not even them that is funding the refund, it is their sellers, some of which are small businesses. Easy for them - unhappy customer is usually made more than happy and Amazon don't lose out at all! In fact they potentially making their customer even more loyal. Small business owner who funded it.... nevermind, eh?!

I got a refund for something I didn't even ask to return recently.

I find the non returnable stuff annoying personally as you then have to dispose of them.

I had 2 jackets from a Chinese company they didn’t want back - so then I had to schlep to the charity shop. I got to keep a cheap Chinese shower stool missing assembly parts - I had to take that to the tip.

Do they just have so much money it doesn’t matter?

Yes, basically.

A lot of stuff that gets returned doesn't even go back into stock to get resold.

Chinese companies selling through eBay often don’t require a return as it costs them more to pay for the shipping than the item actually cost.

It may be that the breast pump ultimately came from China; or it may be that as a intimate item it’s non returnable, but as it’s a no fault return - ie no longer useful for intended purpose - they don’t want it back as they can’t resell anyway.

No but on the options where it asks you why you are returning it i have stated it’s unopened It won’t have been read by a human. There will be an algorithm that says “if a breast pump, food, knickers, toothbrush, don't ask for return”

AIBU to be extremely envious? I've (unusually) returned 3 things in the past fortnight, and definitely had to send the items back. The refunds do appear like lightning, though, it's still helpful - but not half as helpful as getting my shopping for free!

I got a £49 order from them too, no need to return the disappointing item

I know I'm spectacularly missing the point of this thread, which is celebrating easiness over tricky, time-consuming admin, ( there was a good thread on this the other day), but it is really worth watching "Life and Death in the Warehouse". It is only 60 minutes, a Welsh drama but once watched, you won't forget it.
I think it's on iplayer. And whilst not naming names, it implies that the kind of behaviour that is shown in the drama, applies to the big online shops...
I've changed how I shop based on this drama.

But OP, I'm pleased your purchase was refunded, but, one has to ask, do Amazon have SO much money, it doesn't care, and replaces the whole order? And is this benefitting management? If you watch the drama, I would argue that it is indeed benefitting management and INCREASING the burden on the "pickers ".
Watch it!

@JasmineTea11 It's not op's @Pippinsdiary fault. She raised this issue, and thank her for that!
But you're right. It's over-consumerism that's destroying our environment and it needs to end.

Yeah I got something refunded yesterday without trouble. A lot of there returns go to a landfill, so they aren't worried about receiving the item.

Funny you should say this. My DH and I went out yesterday to the shops just for an hour, (1.30pm to 2.30pm,) and an Amazon package containing £200 worth of goods, including something electrical, was delivered. It wasn't due to be delivered until between Wednesday and Friday this week, (I only ordered it Friday afternoon!) so I didn't know it was coming. We had no internet and my phone signal was sketchy, because of the storms. So I didn't manage to see any messages saying it's due to be delivered on Sunday between midday and 2pm...

Nevertheless there is a sign on my door saying 'please pop any packages into the garage if no-one is in, or there is no answer.'

We got back in at 2:30pm and it had started raining at 2pm. I went to go for my daily walk at 3.20pm, and decided to switch on the outdoor Christmas lights before I went out. As I went to the garage to switch on the outside lights, I noticed down the side of the garage, my Amazon package - just stuck there on the gravel, with the rain pouring all over it. Had been raining over an hour and 15 minutes.

It was absolutely saturated. So much so that the box just fell apart when I picked it up. If I hadn't gone to stick the lights on, and it had been there all afternoon/ evening, everything inside it would have been completely ruined. There was brown packaging paper wrapped around the stuff inside and it had just started to get damp. I reckon another hour and everything would have been fucked. Electrical item, books, gifts, the lot.

It's reassuring to know I might have got my money back. But that should not have happened. I did tell him to leave it in the garage. It was unlocked, and yet he left the box on the footpath at the side. You couldn't see it from the front. It was covered by hedges, and it was only because I went to switch the Christmas lights on at 3.20pm, that the whole lot wasn't ruined!

.

I've just remembered this happened with a pair of boots back in Oct.

Ordered 2 pairs of leather knee highs in a 5 and a 6 for size check. I sent one pair back, the 6, as too big and they refunded me for both pairs.

I did the online chat thing to tell them and they were like .... yeah, lets just leave it as it is! It's ok!

Amazon sent me an email saying they were refunding me for items as the carrier indicated they didn’t deliver. The refund request was not precipitated by me as the carrier did deliver them in a timely matter. So I contacted them and said…I’m happy with the goods, I don’t need a refund. They ended up still processing the refund and said to keep the items. Very generous of them, but I was a bit shocked to be sure.