AIBU to be shocked at this from Amazon?

How did you manage that? My kindle paperwhite has frozen on the tree screen. It's a just over a year old, so a week out of warranty, no damage, not dropped, just frozen.
Chat totally unhelpful, if holding the button in doesn't work, have 10% of a new one.
No thanks

I have some insights as a supplier to Amazon. It’s not that they have so much money they don’t care, it’s that processing returns is such a logistical nightmare and eventually costs them so much anyway ( storage space, labour, extra computer terminals etc, etc) that actually it works out much cheaper to just refund you.

That’s strange because I recently returned a “silk” pillowcase to Amazon that turned out not to be silk. They only refunded me when I had returned the item and certainly didn’t refund the other items in the order. It actually cost me to return the pillowcase, so I’m out of pocket as a result of Amazon not policing lying sellers! 😡

It depends usually on who is selling it - if it’s ’through’ Amazon there are charges for reverse logistics. RL is what this is called - some products have no value after RL, yet some companies specialise in RL and check, clean and repack for sale other items.

So they accepted it back on the basis that you just didn't like it?

I had similar to this twice. First time I ordered a new fitbit and received a normal watch that was worth nearly £300. Spoke to customer services who said they'd send out the fitbit straight away. When I asked about returning the watch, they said I couldn't because I didn't order it, they couldn't send a returns slip and therefore I could keep it.

The second time I ordered a pair of bedside tables with lamps built in and received a really lovely shoe bench. Same thing, was told they'd send out the lamp table thing the next day and to keep the shoe bench.

Sold the watch but kept the shoe bench and we always get compliments on it 😅

Experiences vary.

i had two orders this year that went badly.

first one was diabetic testing strips, little canisters with 50 (in each). Arrived in packaging that looked totally fine, but when I opened the packaging the canisters had obviously had something extremely heavy dropped on them or been run over, both canisters had been crushed & popped open spaying test strips everywhere. They are not accurate when exposed to air like that. They are very tough canisters.

they reluctantly offered me a 20% discount. 20% on something 'medical' that won't do 90% of the job!! It will do 0%. They said I must have dropped the package. You could drop these things from the top of the eifle tower & they'd be fine. 🙇🏻‍♀️🙇🏻‍♀️

no resolution, they just metaphorically shrugged their shoulders & fucked off.

the second was a bottle of perfume, a fragrance I've been using for years! It was off/stale, it was revolting. Wouldn't refund as I'd opened it! Of course I'd fucking opened it, I'd opened it & sprayed on myself (as you do with perfume!!). Would not refund.

I wish I had your luck, not mine!!!

We were gifted 300 nappies from a friend via Amazon... size 1. By the time we got them baby had outgrown. I contacted them and asked if we could exchange for another size. Was told no worries, keep these ones and we will refund you (even though not ordered from my accoun). No refund but assumed they refunded friend and didn't want to make an issue of it.

Next month another 300 nappies exactly the same. Contacted them again, had this been sent instead of refund? No apologies we didn't refund last time here is £40 and we will also refund and keep these nappies. Tried to make sure wouldn't receive again.

Next month another 300 nappies!! Keep the nappies and do what you want with them.

I think they make so much money they couldn't be bothered to collect anything.

Their customer service is really good. They’ve told me to keep a few items (only small things though) instead of returning.
Its weird how it works though as my dad ordered DS some slime for about £7 which went mouldy, sent them pictures and they still insisted he return it, which surprised me as it would have gone straight in the bin anyway.

I buy everything through Amazon thereafter sales Service is the best thing in the world. It’s very simple to return something the refund is automatic. No hassle. Delivery is very good if you have prime I have no complaints myself.

The UN reckon 40 billion a year would end world hunger.

Jeff Bezos’s wealth visualised:
https://mkorostoff.github.io/1-pixel-wealth/

he’s worth 25% more than when this graphic was made

When back in the day not everyone was getting ppe in covid...they should of got amazon todo it...masters of distribution!!

As an Amazon seller, I can tell you, it’s not Amazon who take the hit

In sharp contrast to John Lewis, who sent my order with half of it missing, are refusing to acknowledge what they did, or reply to emails. So now I've had to start a charge back with my credit card company in the hope they will get my money back.

I got a refund for something I didn’t even return 🤣

Amazon charge it back to suppliers. My husband is one of their suppliers. The business is barely worth the aggro as the refund policy is so ridiculous he just gets hit with costs like this. Some companies just built it into the margin. A £70 breast pump is probably only £5 to make.

I've recently received 3 orders from Amazon that have needed returning - 2 incorrect items and a non-functioning one. All of them have needed to be returned before a refund will be issued. Currently waiting for a courier service who will pick up 'sometime' today. I was really hoping they'd just say not to bother returning. It's not like I have a history of asking for refunds. The hassle is making me rethink ordering from them, if I can find the items locally.

Dad had it with a printer, mine now so I wouldn’t worry about Jeff and his billions

Now I feel like asshole. I asked the chat person if we could receive a gift card for the hassle, but they refunded the item instead. Probably screwed over a small seller.

I get the option to drop off at our post office when I return an order to Amazon.

I use Amazon 24/7 never used an Amazon pick up hub.

I'm absolutely thrilled when a merchant tells me to keep/throw away/donate an item rather than return it. Often times the damage doesn't affect the use or can be repaired, so I'm able to happily use the free item. I think my favorite was an expensive copper pot with a smallish dent. I was able to mostly hammer it out with a rubber mallet so it's barely visible.

Odd then that you had to take it to a Post Office. Amazon's own sales are returned by dropping them off at an Amazon pick-up hub.