AIBU to be shocked at this from Amazon?

I did say it’s non-perishables, so not food.

It was all electrical items.

Don’t worry, I do

If it's food, they can't legally accept a return due to the possibility of tampering. If it's unopened and you don't want it, you can always donate it.

I had the same with an non-perishable Amazon Fresh order. Told to keep the lot.

I feel a bit dirty though. I want to return the items not just get a refund.

Lucky u! I order quite a lot from Amazon more so in the few months before Christmas.

I've only ever returned things a couple of times. Mostly due to them being faulty. They made me return a toy last week that had the box all bashed it was £8.99. Would have cost them half of that for the postage alone 🤷🏻‍♀️ Also a thermometer that was only about £12.

I've heard of them doing things like that though maybe just depends who u get in customer services or the ai bot lol.

Actually, I worked with a man who knew Bezos well and when he first started Amazon his mission was to be the man who sold the world. He wanted to corner the online market to become the man who sold everything to everyone, worldwide.
So, not political domination but commercial.

This !

This is odd as I ordered an iPad off Amazon and it took months off fighting to get my money back (the iPad was faulty) took around 4 months to get my money back after constant phone calls and arguing they only gave my money back when I threatened a small claims court

And……..?

It's been up a week!

I really think this thread should be taken down now before everyone tries it on with Amazon and ruins it for the genuine buyers.

I am what Amazon terms a third party seller. I sell items on Amazon,(for which service Amazon charges a huge commission on every item sold). If a buyer complains about any item sold by a third party seller, or late delivery, they can get a full refund and are told they can keep the item. The problem is that the refund that Amazon grants comes from the third party seller, NOT from Amazon, so it is the third party seller that ends up out of pocket. Amazon's 'generousity' is not funded by them, but by an independent seller, often small-scale and struggling to make ends meet, who has been forced into giving away their product by Amazon. They are further out of pocket because they have paid to ship the item to the buyer, and this is also lost.

A growing number of unscrupulous buyers now game the system. They know that Amazon will grant automatic refunds if a complaint is made about a third part seller. Amazon have made it a simple matter to commit fraud, they are enabling thieves.

Amazon apply a different standard when a buyer complains about an item bought directly from Amazon. In this case the item has to be returned before the refund is granted,

I once got in touch with them because a watch I bought didn’t have a working battery. I knew I could just get a battery for it but it did say in the advert that it came with one. They told me to keep the watch and gave me a gift voucher for the same amount. So i simply bought a watch battery and then had the voucher to order something, essentially for free.

Same as Shein, I generally never return anything I buy from anywhere but I had a top that was too big. I was offered more of a refund to keep it and not return it. Guess the postage cost makes it better for them to not have it back

Very nice for this customer but not so nice for the other customers or sellers who are paying more to subsidise it. I hate Amazon!

The best stupid reply goes to...

Amazon’s entire business was built on having the fastest delivery. Now everybody does next day delivery, they’re finding a new competitive advantage in making returns/refunds/exchanges easier than anyone else.

I recently ordered from Amazon and they refunded me all postage because one of my items didn't come when they said-it came the very next day and was still pretty quick anyway! It was only a few quid but I was very impressed they refunded the whole orders postage just because of a slight delay.

As a PP said - it depends whether it's an Amazon product or a third party seller.

I recently ordered a box of 6 sachets of Colmans ready mixed parsley sauce - about £15 I think. From a third party seller. When it came it also included a jar of thousand island dressing which I hadn't ordered, but I thought maybe a free gift/sample?

Anyway - a few days later another box arrived with the same order but without the extra jar. I messaged the seller and explained as I was worried they had another buyer who would be missing an order, and the seller would think it was despatched.

The CF came back to me and said 'thanks can you send it back please'!!

Obviously I replied and said I'd be happy to if they sent me a prepaid returns label - unsurprisingly they backed down and said I could keep it. So not all Amazon orders are the same.......😁

I am pleased that you’ve experienced good customer service, I’ve had extremely poor customer service from Amazon recently so won’t be ordering from them. I also had my cc details hacked on Amazon and used on someone else’s account and they were very unhelpful, saying that they couldn’t trace who had used it. Another issue recently is them sending orders in clear packaging so other people in the household can see their Christmas presents!

It's happened to me twice now. Because the item i wanted to return would have to be shipped back overseas they told me to keep the item and I received a full refund. I then put the tem on Ebay and sold it!

I had this with a kids kindle which had a faulty screen. They refunded more than I paid so I could buy the latest version as the original one was no longer available, then sent me a brand new one anyway 🫢

I regularly get told to keep things. Or if told to return, call to complain as I don't have the time to take a ruined book (left in the rain by their delivery driver) back to the post office for the refund...I got it refunded and was told to keep the book. Finding a human to speak to though is definitely more difficult than it used to be.

Absolutely love Amazon, their customer service is second to none.