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To think people are quite petty to object to charity shop staff getting "first dibs" when they are BUYING the items?

471 replies

SorcererGaheris · 06/12/2024 20:03

For context, I am a volunteer in a charity shop myself, and if I see something that I want, I will purchase it. The shop doesn't give staff discounts, either; staff pay full price - the last item I bought, a book, cost me £40.

Anyway, I COMPLETELY understand people objecting if volunteers were to just take donated items for themselves, but I've seen some online discussions in which people complain about the staff getting first pick of donations when they are paying for them. I really don't see the problem in this case, and think people who object are rather out of line. Other retail workers surely sometime purchase items from the shops they work in, so I don't see why volunteers should be begrudged that. A volunteer is a customer as much as any other.

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FancyAReallyLongUsernameJustForAChange · 07/12/2024 11:26

SorcererGaheris · 07/12/2024 11:22

I wasn't worried that someone else would buy it, I simply felt like purchasing it at that time. It wasn't a case of needing to keep it off the public shelves, it was simply my own desire to go home owning the book that same day.

I don't typically delay making purchases in other shops of which I'm a customer.

Irrespective of your motive, it still took the book off the shelves and out of view of your potential customer base. For niche interest books, I think it's all the more important that you have visible stock because people simply won't bother going back in if there's nothing there.

SorcererGaheris · 07/12/2024 11:22

FancyAReallyLongUsernameJustForAChange · 07/12/2024 11:14

I was challenging the proposition - by saying that if no one else wanted the book, there was no need to keep it off the shelves. The fact you felt the need to buy it immediately suggests you were worried it would be snapped up if you gave others the chance.

I wasn't worried that someone else would buy it, I simply felt like purchasing it at that time. It wasn't a case of needing to keep it off the public shelves, it was simply my own desire to go home owning the book that same day.

I don't typically delay making purchases in other shops of which I'm a customer.

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FancyAReallyLongUsernameJustForAChange · 07/12/2024 11:14

SorcererGaheris · 07/12/2024 11:10

In this particular example, I was under the impression that you were agreeing with the premise that it's highly unlikely that other customers would have been interested in buying this particular book.

You said something akin to "If no one else is going to buy it, why do you need to purchase it straight away?" (Paraphrasing, obviously, I know that's not a word-for-word quote.) I replied that I didn't NEED to buy it straight away, but did so because I WANTED to legitimately own the book straight away.

So you are coming across as a little contradictory in this instance, seeing as you'd already seemingly accepted the proposition that virtually no one else would have wanted this book.

I was challenging the proposition - by saying that if no one else wanted the book, there was no need to keep it off the shelves. The fact you felt the need to buy it immediately suggests you were worried it would be snapped up if you gave others the chance.

JingleB · 07/12/2024 11:12

AgathaMystery · 07/12/2024 11:06

Yup I think this could, in fact develop into a massive massive problem.

I’ve lost count of the number of scholars in Iceland occultism who’ve bemoaned the lack of rare tomes because of unscrupulous charity shop volunteers.

Dinner parties in York are rife with these conversations.

SorcererGaheris · 07/12/2024 11:10

FancyAReallyLongUsernameJustForAChange · 07/12/2024 11:04

Thereby potentially leading readers of occult books to think there's nothing to see in your shop, so they won't bother going back again.

In this particular example, I was under the impression that you were agreeing with the premise that it's highly unlikely that other customers would have been interested in buying this particular book.

You said something akin to "If no one else is going to buy it, why do you need to purchase it straight away?" (Paraphrasing, obviously, I know that's not a word-for-word quote.) I replied that I didn't NEED to buy it straight away, but did so because I WANTED to legitimately own the book straight away.

So you are coming across as a little contradictory in this instance, seeing as you'd already seemingly accepted the proposition that virtually no one else would have wanted this book.

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AgathaMystery · 07/12/2024 11:06

FancyAReallyLongUsernameJustForAChange · 07/12/2024 11:04

Thereby potentially leading readers of occult books to think there's nothing to see in your shop, so they won't bother going back again.

Yup I think this could, in fact develop into a massive massive problem.

FancyAReallyLongUsernameJustForAChange · 07/12/2024 11:04

SorcererGaheris · 07/12/2024 10:56

Yes, no need to buy it straight away. I simply wanted to be able to own the book straight away. So I pad for it then and there.

Thereby potentially leading readers of occult books to think there's nothing to see in your shop, so they won't bother going back again.

AgathaMystery · 07/12/2024 10:56

So I think what we can take from this thread is:

If you have volunteered or do volunteer in a charity shop then you understand the sheer bulk of donations that arrive on a daily/hrly basis. Items are priced according to a list and by a paid manager. You can buy the items if you want, for full price, and occasionally you do this. It’s recorded in a book and approved by a manager. It is likely to be a quirky item that you, personally, think is a bit of treasure.

If you have never volunteered your time in a charity shop then you think it’s pretty awful that the volunteers pick through ‘the best’ donations, pop them in the boot of their car and then resell them on vinted. In fact, volunteers are magpies of the worst kind. There is never anything nice in a charity shop because the volunteers took it all.

SorcererGaheris · 07/12/2024 10:56

FancyAReallyLongUsernameJustForAChange · 07/12/2024 10:36

So, no need to buy it before it goes on the shelves if no one else is going to want it.

Round and round we go!

Yes, no need to buy it straight away. I simply wanted to be able to own the book straight away. So I pad for it then and there.

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hazelnutvanillalatte · 07/12/2024 10:56

JingleB · 07/12/2024 10:53

Um, yes you can. I frequently do - women’s clothes, children’s coats, books etc. There’s a collection point and they list what they are after.

Same for the refugee charity (bedding, household stuff as well as clothes) and the homeless charity (outerwear mostly).

Charity shops are not “supposed to be affordable second hand”. That’s not their purpose; it’s a benefit of the necessary pricing to shift stock.

Their sole mission is to sell as much as possible for as high as possible to create income for the charity itself. That’s it. They are the income stream.

How do people not understand this?

The word “charity” in the term “charity shop” - they aren’t “charitable” in themselves. It’s all about funding the work of the charity named.

I live near four shelters including a women's shelter and have volunteered at a transitional living facility for years and you can't go in and donate so I don't know about that, but it's definitely not universal. Maybe realise you're not the ultimate authority on the topic...

Fluufer · 07/12/2024 10:54

SorcererGaheris · 07/12/2024 10:43

In my shop, even with volunteer purchases, it doesn't happen that there's never any good stuff for other customers to buy. Maybe that can sometimes be the case with shops that don't consistently get a high number of good quality donations, but our shop is fortunate to have a lot of consistency.

End of the day, a well managed charity shop is one that is maximising revenue. How they do that is their business. I don't actually care if staff buy all the good stuff, but I do think it must happen in some shops.

JingleB · 07/12/2024 10:53

hazelnutvanillalatte · 07/12/2024 10:43

Charity shops are supposed to be affordable second hand, and for part of earnings to go to a good cause. Not to be poached and sold on by managers.

You say donate to a shelter - the way people do that is to donate to a Refuge charity shop or similar! You can't just rock up to a shelter and give them a bag of clothes

Edited

Um, yes you can. I frequently do - women’s clothes, children’s coats, books etc. There’s a collection point and they list what they are after.

Same for the refugee charity (bedding, household stuff as well as clothes) and the homeless charity (outerwear mostly).

Charity shops are not “supposed to be affordable second hand”. That’s not their purpose; it’s a benefit of the necessary pricing to shift stock.

Their sole mission is to sell as much as possible for as high as possible to create income for the charity itself. That’s it. They are the income stream.

How do people not understand this?

The word “charity” in the term “charity shop” - they aren’t “charitable” in themselves. It’s all about funding the work of the charity named.

SorcererGaheris · 07/12/2024 10:49

Nolegusta · 07/12/2024 10:15

Indeed. Why the need to purchase so urgently?

I didn't need to purchase that particular book so urgently, but with no reason (or rule) to put it out on the shelf for a period of time first, I simply chose to buy it straight away because I felt like buying it then and there. I don't delay buying items that I want in other shops, so don't see any reason to in this case either.

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MarmaladeSideDown · 07/12/2024 10:46

When people donate things to a charity shop they expect the items to earn money for the charity. It doesn't matter who buys them.

Volunteers are giving their time for free to a cause they believe in, and being able to buy a few things they like is a small reward for their efforts. I strongly suspect that most charity shops would really struggle to find any volunteers at all otherwise.

HoppingPavlova · 07/12/2024 10:44

If you read my posts, you will see that what you describe does NOT happen where I volunteer

Cool. That’s peachy. It does happen at a lot of places though and you asked a general question. Can only give an answer based on generalities. So, no, in your unicorn shop, there is nothing wrong with what you specifically did, however it’s not how staff in many charity shops operate.

FancyAReallyLongUsernameJustForAChange · 07/12/2024 10:44

In my shop, even with volunteer purchases, it doesn't happen that there's never any good stuff for other customers to buy.

Unless they've gone in especially to look for books on witchcraft and the occult.

hazelnutvanillalatte · 07/12/2024 10:43

JingleB · 07/12/2024 10:35

Again, missing the point of donating - if you are taking it to a charity shop and not a women’s refuge (for example) your goods aren’t going to “anyone who needs it.”

They are going to be stock on a shop floor, sold to anyone with money. And most probably not to someone who “needs” it, but to someone who likes a bargain hunt.

Customers in charity shops aren’t necessarily skint, they are just people who like charity shops. My mate could buy and sell me without a blink and she loves charity shopping. My mum was a bargain fiend.

Charity shops are supposed to be affordable second hand, and for part of earnings to go to a good cause. Not to be poached and sold on by managers.

You say donate to a shelter - the way people do that is to donate to a Refuge charity shop or similar! You can't just rock up to a shelter and give them a bag of clothes

SorcererGaheris · 07/12/2024 10:43

Fluufer · 07/12/2024 09:22

No because perhaps I go into a charity shop to buy something "good", whilst I'm there I might also grab a cheap book and a toy for the kids, or a raffle ticket. If there's never any "good" stuff I won't bother going in at all.

In my shop, even with volunteer purchases, it doesn't happen that there's never any good stuff for other customers to buy. Maybe that can sometimes be the case with shops that don't consistently get a high number of good quality donations, but our shop is fortunate to have a lot of consistency.

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HotCrossBunplease · 07/12/2024 10:40

narkyspirit · 06/12/2024 20:51

I donated a jacket to a charity shop in December last year, went past a few days later and it was advertised at £50 less than retail, retail being close to £300!

I had only worn it about 4 times

What is the issue with this?

HotCrossBunplease · 07/12/2024 10:39

Crazykefir · 06/12/2024 20:24

Stealing from a food bank is low. People donate nice items to food banks so the recipents can have something to enjoy.

Who mentioned stealing from food banks?!

DrZaraCarmichael · 07/12/2024 10:39

You are far too sensible, @GinToBegin . And I completely agree.

GinToBegin · 07/12/2024 10:37

I’ve done various voluntary work over the last 40 years, and one thing I’ve always avoided is charity shop work. I couldn’t do it; all the lifting and lugging, the sorting through dumped toot (including stuff that’s been left on the doorstep in all weathers), being on my feet for hour upon hour, it would all be too much for me. I take my hat off to people working in voluntarily in charity shops, and certainly don’t begrudge them making fair purchases.

I’m going to hazard a guess that most of the people up in arms, or shaking their heads in disapproval would no more work in a charity shop than sprout wings and fly. And they don’t have to, of course.

Also find it interesting that some are recounting one negative experience in a charity shop and happily boycotting all charity shops because they must all be the same. I don’t understand it. Obviously there will be workers in any field who are on the take/chancers/CFs. But you don’t write off a whole sector - one that aims to do good - because of one bad incident.

I don’t think there’s a perfect system, but so long as the charity and the buyer are happy with the sale, that seems fair enough to me.

FancyAReallyLongUsernameJustForAChange · 07/12/2024 10:36

SorcererGaheris · 07/12/2024 10:19

I don't thibk that buying niche books on occultism is going to make the shop less attractive overall. The majority of our customers are not witches or occultists.

So, no need to buy it before it goes on the shelves if no one else is going to want it.

Round and round we go!

JingleB · 07/12/2024 10:35

hazelnutvanillalatte · 07/12/2024 09:45

It's sooo common for managers to have secret ebay accounts and take all the good stuff to sell on. Put me off donating to charity because it feels like it's not going to anyone who needs it.

Again, missing the point of donating - if you are taking it to a charity shop and not a women’s refuge (for example) your goods aren’t going to “anyone who needs it.”

They are going to be stock on a shop floor, sold to anyone with money. And most probably not to someone who “needs” it, but to someone who likes a bargain hunt.

Customers in charity shops aren’t necessarily skint, they are just people who like charity shops. My mate could buy and sell me without a blink and she loves charity shopping. My mum was a bargain fiend.

SorcererGaheris · 07/12/2024 10:35

uptheculdesac · 07/12/2024 09:44

@SorcererGaheris

I am certainly not "skimming the cream" when I buy books from the shop I volunteer in, and I'm not doing so to sell on Ebay either. I'm buying the books because I want to read them.
Why are you basing your view on what you do. Do you really think everyone is as ethical as you are?

I also don't see how it qualifies skimming when we are paying for the items - at the exact same price as other people would. Again - volunteers are customers as well, not just the other members of the public who do not work there.
There are plenty on posts on here where people have witnessed staff grabbing things the minute they come in and sometimes just relocating it straight into their cars. Might they go back in and put money in the till? Who knows?

As many others have pointed out, the eBay thing DOES happen whether you are party to it or not. And poor quality stock means vintage hunter won't frequent the shop. So sales overall fall. It's not just about the two or three items the staff purchase first. It's the effect this has on footfall

I'm not necessarily going to base my view on my own practice alone, but certainly my way of doing things will inform and influence my perspective.

You discuss staff who smuggle items away for themselves and who perhaps do not pay for them. While I'm sure that that does unfortunately happen sometimes, the subject of this thread is specifically about charity shop staff who officially and properly buy items, where it is rung through the till the same way as all other customer purchases are done.

Of course people are going to object to staff actually stealing the stock, but that's not what this thread is about. So thievery is not really relevant to this discussion.

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