Today I had to call in at my surgery to get blood bags.
I had to queue for a while to get seen to and when I did, the receptionist didn't smile, she didn't apologise for the long wait and then couldn't find on the system why I needed the blood to be taken. Her colleague eventually helped and after more faffing, I got my blood bag. She had a sour face throughout.
There were two other staff members Sat who were only taking prescription requests or arriving people in for their appointments but were mostly sat without any patients.
By that point I had just missed the hourly bus to where the bloods where being taken and had to walk about a mile all up hill whilst severly anaemic.
This is the same clinic where you can only book an appointment by going in to surgery at 8am each weekday or by using the online triage which is accessible from 8am to around 9.15am each weekday. If you work those times then you don't get an appointment. They refuse to give appointments by phone.