To report this receptionist?

Your interpretation of her facial expression just isn't something you can complain about. It's subjective, people look different, and it's easy to miss a quick smile on some people.

I wouldn't normally expect an apology for waiting in a queue at a reception.

She had trouble finding your information. That's not necessarily her fault. Someone came to help her. Why call that faffing around - do you know the system they were working with?

You're judging that the delay was her fault without evidence here. Why complain and worry and upset someone on low pay in a hard job without solid facts to go on. You don't know what her manager is like and whether she will get a fair hearing. Save complaints for definite problems.

It's a miserable world with people constantly jumping to pull each other down. What would you get out of doing this?

Make it a request to improve the system instead.

It's a flawed system (understatement), it would have been nice to get better customer service, and it's unfortunate you missed your bus. However, complaining is unlikely to resolve any of this.

Most of the above posters don't have a clue what the job entails. I'd like to see you giving it a go but no you won't.

Perhaps if you smiled at the Receptionist you would get a smile in return. It's a stressful job dealing with the rude, entitled, demanding and self absorbed of society who feel they are owed something and who always blame others for their shortcomings.

@Frenzi 💐 to you from a fellow Receptionist. If my colleague was to read what you went through I expect she wouldn't complain about being peed on by a child and having to go home and get changed or the shit she had to clean up off the toilet floor. She wasn't smiling either.

Being customer facing demands some acting skills, IMO. When a new person appears in front of you, you should be able to put aside everything else, pin a smile on and ask how you can help them.
In your situation I'd probably put some feedback on their website without being specific about which receptionist it was.

Yes, shout at her. That’ll make her smile.

Why not. I'm in medical and I never greet any patient with a cats bum face. I have no idea what they are going through.

Not surprised front facing staff don't smile, they have so many people moaning at them for things they have no control over in their capacity.

I had a crappy system in a customer facing role (not medical) and still had to treat customers with kindness and concern, identify someone who may be vulnerable and provide appropriate service/care. I never had a sour face on. I mitigated the crappy systems to do the best I could for the customer. Why shouldn't someone do that in a medical role? It's worrying people think it's ok if they are more concerned about their own job issues than helping the people they are paid to help/be concerned for

You can walk a mile when several anaemic it's not that far. Sounds like you're making a mountain out of a mole hill.

She has to deal with the crappy system every working day. You would have a sour face if you were her.

Who are you going to report it to? No one is going to care that you think the receptionist is grumpy.

Agree

There will always be selfish people who won't let someone who obviously needs something urgently go ahead. It's still worth asking, because, presumably, the receptionists will be able to see that it's more important that OP gets the blood bags in time than that the prescriptions that aren't time-dependent go first. (Obviously, there might be more urgent cases in the queue, in which case it's hard luck for OP, but I'm going on the basis that there weren't, as OP suggests she was able to know that.)

She isn't a commercial customer service role, yes, correct. She is in a more important role actually to do with someone's health. Quite a lot of surgeries have patient forums or similiar. I'd maybe try checking that. I don't think we are helping the health service improve unless patients are encouraged to be honest about their experiences

Why didn’t you go earlier, or the previous day if you knew there was only one bus an hour? A lack of planning on your part does not constitute an emergency on her part.

my surgery outsources blood tests too, and you have to pick up the paperwork from the practice, so I always make sure I go in advance.

And no, of course you can’t report someone because you didn’t like their face!

Report her for what exactly??

If you’re wanting to report someone for a resting bitch face I would say your life is going pretty well.
Let’s be honest, the shit doctor’s receptionists go through on a daily basis would probably warrant a sour face. They do what they are told to do, it’s not personal, it’s just life at the moment.

I wouldn’t bother. We all know they’re staggering on with inadequate funding and staffing levels. Push another one off the end of their tether and that’s another one gone.

I dont think its worthy of a complaint.

I dont think you can complain about there being a queue that you didn't allow enough time for

Ok so she could have done better at finding what you needed quicker, but she might be new? everyone has to learn.

And if I were in front of you in that queue, I'd tell you to wait your turn!

😂😂😂😂

No I don’t think you can complain, you could’ve got the bags earlier, they aren’t responsible for your time and the bus timetable.
They were busy they have a system in place, that wasn’t efficient for you but it’s the system that works for them.

I'd be complaining about the utterly shit "system" they have with not taking bloods but that's not her fault.

I don't think I've ever in my entire life seen a medical receptionist smile. They have one of the worst jobs IMO. Dealing with the public who are unwell, stressed, snappy and blaming them for things way beyond their control.

Why didn’t you just tell her to smile? It always goes down with me when random people tell me to cheer up.

You knew the bus comes every hour you should’ve got in the queue earlier you’re angry with yourself not the woman or her face

But that's even more reason for her to be warm, empathetic and to be able to handle high pressure situations. Not less. People at the Ritz aren't terrified that they have cancer, or worried their child has meningitis, or their Mum is having a heart attack. Nobody expects a receptionist to be like a circus clown, but they should absolutely be approachable and warm and welcoming. All customer service roles involve being complained at, if you can't do that calmly and humanly then maybe you should get a job somewhere else.