Yelled at the Yodel collection point

Why isn't it 'good' for anyone? Surely it is good for the owner of the shop? Genuine question.

One of ours is nice and friendly but another one is rude and difficult. My 17 year old son went to collect a package from miserable one and he was told no as it was 5 and they didn't do collection past five. I went for him after work at 7 and was given the parcel, not with a smile but still.

I don’t use our yodel shop in London as the boss is really scary and unpleasant. Or I go in the evening with the younger people are serving. If they don’t want to provide the service they should not offer it.

ETA our Evri shop is fine.

I never had any one be rude but I agree staff seem to hate doing it.

Surely shops are getting paid for facilitating the service?

Firstly all those who buy stuff they don't need just because they're picking up a parcel need to think about why they feel that way. There's absolutely no need and it's not really good for anyone!
And secondly I wonder if evri pays them per parcel and maybe even a target bonus so they like the business, and Yodel pays a flat amount, so they prefer no one turns up? That might explain the different attitudes!

I say well done you!

This is fantastic. PMSL.

My daughter often leaves parcels for me to take to our local shop because they're much nicer than hers. Maybe it's all a hassle for the shops - Yodel locally keep delivering parcels to the wrong shops!

I've turned Yodel off on Vinted as there's a right pair of sour-faced witches behind the till in my local store too. They've always got some excuse why they can't take the parcel - label printer is broken, driver hasn't left any collection sacks, don't know how to use the parcel scanner. I usually end up having to go back 2-3 times before they'll take the parcel.
I just use InPost now or only get Yodel parcels delivered to my home.

Hmmm

OK the guy is a pain

But you sensed this, so why did you get into it with him? It was very obvious that he was pissed off with Yodel stuff.

Also there is absolutely no need to buy something when you get a parcel. You don't buy things to appease angry shopkeepers, you buy them because you need them!

I know what you mean about being almost fascinated by the rudeness, I used to stop at a corner shop across the road from work that was owned by a family. I was absolutely fascinated by the rudeness of the mother, she was so passive aggressive it was funny. I could buy an entire basket of goods and she would still tut when I asked for a carrier bag 🤣 I think she thought I ought to juggle everything home.

I say well done for shouting back, to be honest.

good for you! At the end of the day they can choose whether they offer the service or not, and if you offer a service do it with good will! It would be completely unreasonable to make people buying fags or whatever go to the back of the queue even if they were there first!

Corner/independent shops moan about people using supermarkets but literally the only two reasons people would use them instead are for convenience and a more interactive customer experience (i.e. you get to know 'your' local shopkeeper) - make it inconvenient for people and behave rudely to them and of course they'll just say fuck it and go to Asda instead.

I try and use inpost wherever possible with the lockers, no need to interact with anyone!

Same at my local yodel shop too. If you can even get them to look up from their phones they can't serve you without being rude. Usually they'll say the label printing machine isn't working so they can't serve me. When I point out I've already printed my label (which would be obvious if they looked up from the phone screen), suddenly it's the scanner that isn't working so 🤷🏻‍♀️ can't help. They also don't accept parcels before 9am, after 3pm or on weekends. If they don't want to do yodel then just don't offer the service. Surely it's that simple.

Unfortunately it's the only yodel shop within a 20min drive so I have to sometimes go multiple times before they'll accept it. Vinted buyers prefer yodel so I ended up being pushed into turning the option back on due to repeated requests.

Good on you OP for standing up to them. I wouldn't worry about it, but I wouldn't bother going back in anyway even if they change their mind about the ban.

You're not alone. I got barred from my local post office/shop. I told the owner he had a terrible attitude and he ran round the counter and started to square me up 😂 I was about a foot taller than him. I think the icing on the cake was me laughing and saying to him 'what are you gonna do wee man?' He screamed at me to get out and that I was barred 🤣

Just a pair of aggressive pricks in the wrong job. If you don’t like customers and serving people, don’t go into a customer service job.

I’d absolutely let yodel know what happened. The shop doesn’t have to be part of the scheme, they’re doing it for the coffers. They can’t just abuse people because they don’t like it. What a pair of wankers.

There is a lot of this about, our Yodel/Inpost one is fortunately very nice (and I do buy noodles and sweets when in and even, occasionally, a very overpriced bottle of wine wiping out all Vinted profits for a month. The Evri man would make your heart sink though, I have to send my husband sometimes as I can't face him. I think you were totally in the right here, ridiculous that he is treating customers as the enemy like this.

Yeah, probably right
I guess the best revenge is to not give them any business

Pretty sure Yodel require poor customer service in all their agents and employees.

Definitely not a good look to yell in a shop but you had good reason to! He shouldn't have been rude nor shouted at you.

This has made me laugh 😂.

You are my absolute hero for shouting back at them .
I myself have had to slink away to another retailer ,after years of buying overpriced crap I didn't want ,in a desperate attempt to appease a surly shopkeeper who deigned to accept my parcels .
It ended badly when I snapped ,wrestled my parcel from his greasy hands and swept out the door saying "I won't be back " in my calmest poshest voice!

Parcel rage is real !

@BoneTiredandWired yeah I'm fine thanks for checking?! There are suggestions you do, and if you do you should include all the details

They shouldn’t offer a service they don’t want to provide. You’re banned now so it doesn’t matter anyway as you can’t go back. No more yodel for you!

I wouldn’t get it delivered there unless you want your parcel to go mysteriously missing. If you need to order parcels via yodel can you put a different name on them and have someone else collect?