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Yelled at the Yodel collection point

83 replies

BoneTiredandWired · 29/11/2024 09:55

The guys in the corner shop have always been rude - to the extent that it almost seems like a joke. They're particularly pissed off about Yodel parcel collection and drop off, a service which they offer. I usually try to buy something as well as doing parcel stuff (I'm in there about once a week for Yodel), but it seems to make no odds.
And then today... I just got so pissed off with the attitude from the two together, they made me wait behind other people despite me being first, because I was collecting a parcel. I then asked them if they didn't like doing Yodel, as I was genuinely curious 🙈 And one bloke started raising his voice and telling me how shit it was, that I had told him the wrong day I got the text re. collection (I didn't!), they have a system... he was really yelling, so after saying ' please stop shouting' to him which made it worse, I then stupidly shouted back that he is incredibly rude, I hate using his shop, and he's a dickhead. 😬 Really smooth. He then said I was banned.
I feel like a grade A plonker for losing it like that, but also strangely good for letting loose after being treated like shit forever.
Am I actually banned? 🙊 Is using a shop's parcel service cheeky? I'm all over the place, as the shouting was actually really horrible! (Mine included.)

OP posts:
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Balletdreamer · 30/11/2024 08:48

I only used our local shop once, after I saw the way the parcels were dumped in a mess in the shop where anyone could help themselves. And yes he was also rude as if I’d done something wrong by using a service he presumably gets paid for.

Carriemac · 30/11/2024 08:22

That's so funny OP I've just been having a rant to DH about how useless my local yodel shop is. Two ladies behind the counter with poor English and unable to use a scanner and put the numbers in manually (and wrongly)
They just shrug and say the parcel is not there and I have to keep asking them to look again and then they are astonished when it is in fact there .

Fairyliz · 30/11/2024 07:17

Sounds like my local post office. To be fair they don’t actually shout but do lots of sighing and tutting.
I swopped to the local Evri shop to send parcels as the woman in there is absolutely fabulous; polite friendly and helpful. I did tell her last time how good she was, because it made such a change to get great customer service.

lollylo · 30/11/2024 07:17

I suspect offering the parcel service isn’t quite worth it for the volume of parcels now delivered. They might make money but if they need lots of extra staff time to sort the parcels and then manage collection by people who then hold up the queue for people buying their goods, it probably loses cost efficiency significantly. I’ve been to loads of parcel shops where you can tell it is a massive hassle or where the parcels are just dumped in a heap.

ILikeItWhatIsIt · 30/11/2024 07:09

hopelessbusiness · 29/11/2024 21:14

@BoneTiredandWired how do I edit my vinted profile to only accept certain delivery options?
I'd rather use evri due to my location but can't see how to delete other carriers!

Go to Profile>Settings>Postage then you can toggle the different options on and off.

mildlysweaty · 29/11/2024 22:45

My worst post option is a yodel too! They're utter twats and never accept any parcel. Thankfully there's one 15 mins away and they're angels.

Letmegohome · 29/11/2024 22:36

I genuinely can't be bothered stop @ me spoiling for an argument.

Letmegohome · 29/11/2024 22:27

BoneTiredandWired · 29/11/2024 20:59

Actually, the next nearest Yodel point has just stopped doing parcels I was informed very recently! They seemed similarly fucked off about the process, but much nicer. When you've got 2 small kids, trekking much further is quite a thought, so think I'll stick with switching Yodel off for now. Part of me does want to complain actually

Here and the op
Ot is everyone just against you? You're the one having issues with ppl

BoneTiredandWired · 29/11/2024 22:23

Letmegohome · 29/11/2024 21:06

All these "fucked off " people you seem to be the common denominator,
My comment was at ten am
Why you still banging on about your non event?!

I'm sorry, what?

OP posts:
abracadabra1980 · 29/11/2024 22:13

Genuine question? Do they get commission for providing the parcel services?

thorneyislanddoris · 29/11/2024 21:31

The lady at our local shop is the same. Extremely rude and dismissive. Like you, I tried to buy something as well as the parcel business but she was still was rude. Often talking on her phone and ignoring customers.

She's infamous on our local facebook page. She's rude to everyone it seems. I'm surprised she still has a business!

I go elsewhere now.

hopelessbusiness · 29/11/2024 21:14

@BoneTiredandWired how do I edit my vinted profile to only accept certain delivery options?
I'd rather use evri due to my location but can't see how to delete other carriers!

Letmegohome · 29/11/2024 21:06

All these "fucked off " people you seem to be the common denominator,
My comment was at ten am
Why you still banging on about your non event?!

BoneTiredandWired · 29/11/2024 21:01

Letmegohome · 29/11/2024 10:19

Yeah I'd guess the same shop too, obviously there is only one?!?! 😂
What that makes zero sense why would it the same shop ?

Such an interesting response

OP posts:
BoneTiredandWired · 29/11/2024 21:00

@hopelessbusiness
What do you want to edit?

OP posts:
BoneTiredandWired · 29/11/2024 20:59

Bearbookagainandagain · 29/11/2024 18:46

I wouldn't do that, they might only get Yodel now but they can change (my local corner shop gets yodel, evri, InPost and DPD).
You can still use yodel and find another shop to pick up from.

Edited

Actually, the next nearest Yodel point has just stopped doing parcels I was informed very recently! They seemed similarly fucked off about the process, but much nicer. When you've got 2 small kids, trekking much further is quite a thought, so think I'll stick with switching Yodel off for now. Part of me does want to complain actually

OP posts:
hopelessbusiness · 29/11/2024 19:12

@callmebuffy how do you change your vinted profile? I've been wanting to edit mine for ages but can't see how to do it!

Ryeman · 29/11/2024 19:07

Well done OP. I can never understand people who work in customer facing roles who clearly just don’t like people. I’ve stopped using one shop for evri because they can never find my parcels and always made me feel really awkward. YANBU

ohtowinthelottery · 29/11/2024 19:02

I don't use shops where the staff are rude. In one of our village shops, the owner called me mate (female late 50's to his 30 something). I was most definitely not his 'mate '. He was also permanently attached to his phone whilst serving customers. Don't go in there any more. I'm usually home for parcels, thankfully as the shop is the Evri drop off/pick up point.

JollyHostess101 · 29/11/2024 18:50

BoneTiredandWired · 29/11/2024 10:02

I'm pretty sure the shouting guy is the boss 😬
After it happened, I actually changed my Vinted profile to exclude Yodel.

Must be something in the air I had a massive row with our yodel shop yesterday as he told
me I had to "do it his way" and write address on my parcels...... after explaining that I have no details as it's vinted he got stroppy and rude and turned off his yodel machine!

Turned yodel off vinted as soon as I got home too!

Now I have a thick skin but the way he spoke to me was appalling I'll never use yodel again!!

Bearbookagainandagain · 29/11/2024 18:46

BoneTiredandWired · 29/11/2024 10:02

I'm pretty sure the shouting guy is the boss 😬
After it happened, I actually changed my Vinted profile to exclude Yodel.

I wouldn't do that, they might only get Yodel now but they can change (my local corner shop gets yodel, evri, InPost and DPD).
You can still use yodel and find another shop to pick up from.

BoneTiredandWired · 29/11/2024 18:36

I'm sort of comforted to hear that others have experienced similar shit 🙈 But also sorry!
My Evri guy at the coop is the loveliest at least - so now it's Evri all the way. (Until their label printer breaks again...)

OP posts:
Goldenbear · 29/11/2024 17:29

johnd2 · 29/11/2024 15:36

See what you mean, i was thinking in a way that it's inefficient then getting in stock that people don't want and it'd be better if they negotiated a better contract with yodel or whoever and got a fair price for the actual service. Or charged people 50p for a pickup. Better than sending tat to landfill.
So not really on a direct customer by customer basis, but more generally.

Oh yes, indeed, I see what you mean and I suppose if chocolate and sweets are being purchased out of pity, the health of the nation is worsened.

I agree, they need to renegotiate a better contract with Yodel.

Playdoughcaterpillar · 29/11/2024 15:40

Just use the in post lockers and then you don't even have to deal with any people

johnd2 · 29/11/2024 15:36

Goldenbear · 29/11/2024 14:20

Why isn't it 'good' for anyone? Surely it is good for the owner of the shop? Genuine question.

One of ours is nice and friendly but another one is rude and difficult. My 17 year old son went to collect a package from miserable one and he was told no as it was 5 and they didn't do collection past five. I went for him after work at 7 and was given the parcel, not with a smile but still.

See what you mean, i was thinking in a way that it's inefficient then getting in stock that people don't want and it'd be better if they negotiated a better contract with yodel or whoever and got a fair price for the actual service. Or charged people 50p for a pickup. Better than sending tat to landfill.
So not really on a direct customer by customer basis, but more generally.