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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Caused a scene in a cafe today. Now wondering if we were unreasonable

744 replies

pennytoffees · 26/11/2024 21:20

I'll start off by saying I'm welsh, born and bred and speak the language as does my entire family.

We visited (my mother and I) a local cafe today and had such an awful experience. We haven't been there in years but don't remember it being that bad. We don't sound welsh and spoke to them in English so they obviously assumed that we were tourists. They were very cold towards us.

Anyway, we placed our order and another staff member brought the food over to us. We asked for some sauces to which she replied "go and ask her" and then pointed to the woman at the till. There was a queue and we didn't want the food to go cold so asked her if she could get us some. She gave me a filthy look but reluctantly handed them over. I just want to add that at no point did she say that the sauces cost extra so we just presumed that they were free like most cafes/restaurants. It turns out that they weren't (to be honest I think it's pretty greedy charging customers for sachets of sauce when they've spent £14 on a meal and I don't know any other local businesses that do it but thats another argument). We would have paid with no issues had she explained that to us.

The main issue is that she came over to a couple sat behind us and started talking about us in Welsh thinking that we didn't understand. Funnily enough they asked for some sauces and she gave them for free but when we asked it was an issue. The only difference is they were clearly locals. At this point we'd had enough so I asked to speak with the manager and she asked me "why, is there a problem?". I said "yes but I'm not discussing it with you". Anyway, he came over and I explained what had happened. She was on the other side of the counter and came over and said "I'm sorry, I wasn't talking about you". She wasn't close enough to hear us talking so obviously knew what she had done wrong and was just trying to cover her tracks.

He apologised and we left it at that, didn't even finish our food as we felt so uncomfortable. To be honest I don't think he knew what to do but after reading the reviews online, it's clearly a regular occurrence and he doesn't care how his staff behaves or treats customers. It was embarrassing as everyone was looking at us. We don't like confrontation or causing trouble but felt we had to confront her. I believe we would have been treated differently had they known we were welsh. I was actually embarrassed to be welsh to be honest. They forget it's the tourists keeping them in business.

AIBU? Would you have confronted her or just walked away?

OP posts:
EmmerdaleFan78 · 27/11/2024 14:06

You were in the right, she shouldn’t have gotten away with it. We had similar in Disneyland Paris when a family sent their little boy to try and queue jump right in front of us. When I refused to move, he looked at his mum and loudly said in English ‘they’re not moving mummy’ (clearly thinking we were French or maybe another nationality) I made sure that I said (politely) that I wouldn’t be moving as we were here first. The mum looked like she was chewing on a wasp 🐝

CoffeeCantata · 27/11/2024 14:06

Nokiding · 27/11/2024 13:35

The staff here were clearly out of order.

But, everyone's had enough of entitled English tourists.

Can you expand on this? You sound as if you have inside information!

MyLoftySwan · 27/11/2024 14:03

pennytoffees · 26/11/2024 21:26

@Birdscratch indeed! The cafe was in Anglesey and we are from Conwy.

Ah ha I'm afraid this can be common on the island.

My IL's are English but moved there. When they tried to integrate with the locals (none tourist village) they would be snubbed and would be ignored whilst servers reverted to Welsh having served others in English. The one time my FIL shot back in Welsh along the lines of "We understand every word you are saying. We might be English but we are making a conscious effort to learn Welsh. Would you prefer us to engage in Welsh or carry on in English?". They've now visited that place many times and the proprietors have helped them to find local trusted tradesmen, local produce and given locals knowledge in the last ten years since. They've had it in other locations on the island but as they speak fluent Welsh (more than the locals sometimes) it doesn't seem so much of an issue.

justasking111 · 27/11/2024 14:02

ifionlyhadacat · 27/11/2024 14:00

I would have spoken very loudly in Welsh to her so the entire cafe could hear. And have done on a similar occasion many years ago.
I've had a few instances in the past where people make the assumption that I'm English .....once when I was a lot younger with a mouthful of metal braces I was in the pub with some friends. A group of very respectable men was nearby, one of whom commented in Welsh that he wouldn't like to imagine what performing a certain sexual act - you can imagine what - with me would do to his member. This particular man was quite well known in Wales at the time, and was often on TV etc.. I stood up and walked over to him announcing in Welsh in a very loud voice, and crooking my little finger at him that he would never have the opportunity to find out what that would be like, Boi Bach! Much laughter and applause to that and his friends made him apologise.

Good for you 😁

ifionlyhadacat · 27/11/2024 14:00

I would have spoken very loudly in Welsh to her so the entire cafe could hear. And have done on a similar occasion many years ago.
I've had a few instances in the past where people make the assumption that I'm English .....once when I was a lot younger with a mouthful of metal braces I was in the pub with some friends. A group of very respectable men was nearby, one of whom commented in Welsh that he wouldn't like to imagine what performing a certain sexual act - you can imagine what - with me would do to his member. This particular man was quite well known in Wales at the time, and was often on TV etc.. I stood up and walked over to him announcing in Welsh in a very loud voice, and crooking my little finger at him that he would never have the opportunity to find out what that would be like, Boi Bach! Much laughter and applause to that and his friends made him apologise.

Antsy123 · 27/11/2024 14:00

Uricon2 · 27/11/2024 13:56

I'm certainly seeing a lot of xenophobia on this thread.

Do you think it’s unacceptable?

Antsy123 · 27/11/2024 14:00

KimberleyClark · 27/11/2024 13:54

It’s clear from this thread that some English people hate Welsh people and are uncomfortable with hearing them speak a British language that they don’t understand.

If you walk into a pub and all you can hear is Welsh, and then start to pick up the odd word or phrase in English (which is natural for Welsh speakers) you’re going to focus on those English words and think people have switched languages when all they have done is continue to speak as they were speaking.

Edited

I’m not denying that some English people hate Welsh people and that is unacceptable too. It happens in both directions. I’ve been called I liar on this thread for saying that I suffered Xenophobia as an English person growing up in wales. Do you think
that is acceptable? Do you think some English people hate Welsh people but no Welsh people hate English people?

justasking111 · 27/11/2024 13:59

KimberleyClark · 27/11/2024 13:54

It’s clear from this thread that some English people hate Welsh people and are uncomfortable with hearing them speak a British language that they don’t understand.

If you walk into a pub and all you can hear is Welsh, and then start to pick up the odd word or phrase in English (which is natural for Welsh speakers) you’re going to focus on those English words and think people have switched languages when all they have done is continue to speak as they were speaking.

Edited

Your name is unfortunate considering Kimberly in Flintshire is no more parent company having decided to pull out of Wales.

Uricon2 · 27/11/2024 13:56

Antsy123 · 27/11/2024 13:49

Whether it should be or not, don’t you think Xenophobia is unacceptable?

I'm certainly seeing a lot of xenophobia on this thread.

KimberleyClark · 27/11/2024 13:54

Antsy123 · 27/11/2024 13:35

Some Welsh people do hate English people. That’s all people are saying. They’re not saying all Welsh people hate English but some do and English people on this thread have experienced that. However when we’ve talked about our experiences other posters have called us liars. Do you think that is ok?

It’s clear from this thread that some English people hate Welsh people and are uncomfortable with hearing them speak a British language that they don’t understand.

If you walk into a pub and all you can hear is Welsh, and then start to pick up the odd word or phrase in English (which is natural for Welsh speakers) you’re going to focus on those English words and think people have switched languages when all they have done is continue to speak as they were speaking.

Antsy123 · 27/11/2024 13:49

Uricon2 · 27/11/2024 13:38

Well, it really shouldn't be.

Whether it should be or not, don’t you think Xenophobia is unacceptable?

Memyselfmilly · 27/11/2024 13:41

I read the whole thing in the voice of Stacy from gavin and Stacy 😂 does anyone else do that if an OP says they are welsh?

they were in the wrong - even if you were a tourist, they are in a tourist area and are a cafe. What do they expect?

Uricon2 · 27/11/2024 13:38

Antsy123 · 27/11/2024 13:37

It’s still unacceptable. It’s xenophobia, which is a term used interchangeably with racism.

Well, it really shouldn't be.

Antsy123 · 27/11/2024 13:37

Uricon2 · 27/11/2024 13:31

The English are not a race.

Edit to expand a bit. I am the same sort of age and from theh same sort of area as Lenny Henry. We are both English. He's experienced racism and I haven't and that racism was not because he is English.

Edited

It’s still unacceptable. It’s xenophobia, which is a term used interchangeably with racism.

Antsy123 · 27/11/2024 13:35

cosmos1001 · 27/11/2024 12:40

I understand the intention behind sharing a personal experience, but have you read the whole thread? It’s full of unnecessary, vile comments about the Welsh, and it’s clear from the number of us here that many Welsh people are genuinely hurt by this.

All of this over one rude waitress who happened to be speaking Welsh and a conversation about HP sauce! Was it really worth opening a thread, knowing it would invite such negativity and reinforce harmful opinions? ‘The welsh hate the english’, how funny - when i’ve married an Englishman! Hurry up MN and take this thread down!!

Edited

Some Welsh people do hate English people. That’s all people are saying. They’re not saying all Welsh people hate English but some do and English people on this thread have experienced that. However when we’ve talked about our experiences other posters have called us liars. Do you think that is ok?

Nokiding · 27/11/2024 13:35

The staff here were clearly out of order.

But, everyone's had enough of entitled English tourists.

user1471516498 · 27/11/2024 13:33

I have an accent that apparently sounds a bit like Welsh, so have had people speak to me in Welsh and be surprised when I don't understand. Just to add to the fun, when you say you are from Co Durham, people assume you are Irish. And yes, English people make the same mistake!

Uricon2 · 27/11/2024 13:31

Antsy123 · 27/11/2024 13:27

It’s an unacceptable thing to say whatever the context. You are clearly just making excuses for blatant xenophobia and racism. Racists do tend to believe racism doesn’t exist.

The English are not a race.

Edit to expand a bit. I am the same sort of age and from theh same sort of area as Lenny Henry. We are both English. He's experienced racism and I haven't and that racism was not because he is English.

Antsy123 · 27/11/2024 13:27

LostTheMarble · 27/11/2024 12:49

Again you’ve provided no context and I will continue to disbelieve this was said in some random announcement.

It’s an unacceptable thing to say whatever the context. You are clearly just making excuses for blatant xenophobia and racism. Racists do tend to believe racism doesn’t exist.

WitchesCauldron · 27/11/2024 13:24

pennytoffees · 26/11/2024 21:20

I'll start off by saying I'm welsh, born and bred and speak the language as does my entire family.

We visited (my mother and I) a local cafe today and had such an awful experience. We haven't been there in years but don't remember it being that bad. We don't sound welsh and spoke to them in English so they obviously assumed that we were tourists. They were very cold towards us.

Anyway, we placed our order and another staff member brought the food over to us. We asked for some sauces to which she replied "go and ask her" and then pointed to the woman at the till. There was a queue and we didn't want the food to go cold so asked her if she could get us some. She gave me a filthy look but reluctantly handed them over. I just want to add that at no point did she say that the sauces cost extra so we just presumed that they were free like most cafes/restaurants. It turns out that they weren't (to be honest I think it's pretty greedy charging customers for sachets of sauce when they've spent £14 on a meal and I don't know any other local businesses that do it but thats another argument). We would have paid with no issues had she explained that to us.

The main issue is that she came over to a couple sat behind us and started talking about us in Welsh thinking that we didn't understand. Funnily enough they asked for some sauces and she gave them for free but when we asked it was an issue. The only difference is they were clearly locals. At this point we'd had enough so I asked to speak with the manager and she asked me "why, is there a problem?". I said "yes but I'm not discussing it with you". Anyway, he came over and I explained what had happened. She was on the other side of the counter and came over and said "I'm sorry, I wasn't talking about you". She wasn't close enough to hear us talking so obviously knew what she had done wrong and was just trying to cover her tracks.

He apologised and we left it at that, didn't even finish our food as we felt so uncomfortable. To be honest I don't think he knew what to do but after reading the reviews online, it's clearly a regular occurrence and he doesn't care how his staff behaves or treats customers. It was embarrassing as everyone was looking at us. We don't like confrontation or causing trouble but felt we had to confront her. I believe we would have been treated differently had they known we were welsh. I was actually embarrassed to be welsh to be honest. They forget it's the tourists keeping them in business.

AIBU? Would you have confronted her or just walked away?

I think you're experiencing what a lot of English people experience in Wales

Nothatgingerpirate · 27/11/2024 13:19

LostTheMarble · 27/11/2024 11:00

Did you mean to go to North Wales but accidentally end up in North Korea?

I think given that I was born in Communist Czechoslovakia, the North Koreans would be friendlier 😂

mitogoshigg · 27/11/2024 13:18

In north wales this seems par for the course, but not right. I have a friend with a Midlands accent now but born in wales and went to Welsh medium school, he's fluent in other words and calls people out for this went he visits - his wife orders, he hears the bad mouthing and speaks to them in welsh!

Gaz98 · 27/11/2024 13:14

DelphineFox · 27/11/2024 08:41

Sorry you experienced that. The people who justify xenophobia or pretend it doesn't happen are part of the problem.

Oh thanks ! The course was actually really good but it just felt like a very hostile environment.

Namechangey23 · 27/11/2024 13:10

pennytoffees · 26/11/2024 21:20

I'll start off by saying I'm welsh, born and bred and speak the language as does my entire family.

We visited (my mother and I) a local cafe today and had such an awful experience. We haven't been there in years but don't remember it being that bad. We don't sound welsh and spoke to them in English so they obviously assumed that we were tourists. They were very cold towards us.

Anyway, we placed our order and another staff member brought the food over to us. We asked for some sauces to which she replied "go and ask her" and then pointed to the woman at the till. There was a queue and we didn't want the food to go cold so asked her if she could get us some. She gave me a filthy look but reluctantly handed them over. I just want to add that at no point did she say that the sauces cost extra so we just presumed that they were free like most cafes/restaurants. It turns out that they weren't (to be honest I think it's pretty greedy charging customers for sachets of sauce when they've spent £14 on a meal and I don't know any other local businesses that do it but thats another argument). We would have paid with no issues had she explained that to us.

The main issue is that she came over to a couple sat behind us and started talking about us in Welsh thinking that we didn't understand. Funnily enough they asked for some sauces and she gave them for free but when we asked it was an issue. The only difference is they were clearly locals. At this point we'd had enough so I asked to speak with the manager and she asked me "why, is there a problem?". I said "yes but I'm not discussing it with you". Anyway, he came over and I explained what had happened. She was on the other side of the counter and came over and said "I'm sorry, I wasn't talking about you". She wasn't close enough to hear us talking so obviously knew what she had done wrong and was just trying to cover her tracks.

He apologised and we left it at that, didn't even finish our food as we felt so uncomfortable. To be honest I don't think he knew what to do but after reading the reviews online, it's clearly a regular occurrence and he doesn't care how his staff behaves or treats customers. It was embarrassing as everyone was looking at us. We don't like confrontation or causing trouble but felt we had to confront her. I believe we would have been treated differently had they known we were welsh. I was actually embarrassed to be welsh to be honest. They forget it's the tourists keeping them in business.

AIBU? Would you have confronted her or just walked away?

You did the right thing and complained but honestly OP Wales has been one of the most unfriendly places I ever went as a tourist, lots of attitude problems like this and rudeness. Cafes where we were made to feel unwelcome. One Italian place in Tenby near the harbour which begins with an F which I don't know how it's still going if you look at the negative reviews on trip adviser (purely trading on it's location!), has some horrid horrid staff...but they only direct their hate at families with little children! Very weird, why not say you are not a family restaurant then and we wouldn't have bothered? Shame as Wales is a beautiful country and it makes you think twice going back.

I am not surprised at all if they thought you were tourists that you were ill treated. Don't get me wrong there were some lovely people too, but I was shocked at some of the open hostility and we are just a very average family, not loud or anything like that and we teach our kids to respect others. It's not just Wales though, I've encountered this sort of thing in Cornwall too, although much less. It's a sort of anti tourist mentality..even when jobs depend on it! How dare you ask for sauce eh Op? What an unrealistic thing to expect in a restaurant serving food!

3CustardCreams · 27/11/2024 13:04

I don’t see how this is a Welsh bashing thread. Seems a reasonable account of what happened.