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AIBU?

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Caused a scene in a cafe today. Now wondering if we were unreasonable

744 replies

pennytoffees · 26/11/2024 21:20

I'll start off by saying I'm welsh, born and bred and speak the language as does my entire family.

We visited (my mother and I) a local cafe today and had such an awful experience. We haven't been there in years but don't remember it being that bad. We don't sound welsh and spoke to them in English so they obviously assumed that we were tourists. They were very cold towards us.

Anyway, we placed our order and another staff member brought the food over to us. We asked for some sauces to which she replied "go and ask her" and then pointed to the woman at the till. There was a queue and we didn't want the food to go cold so asked her if she could get us some. She gave me a filthy look but reluctantly handed them over. I just want to add that at no point did she say that the sauces cost extra so we just presumed that they were free like most cafes/restaurants. It turns out that they weren't (to be honest I think it's pretty greedy charging customers for sachets of sauce when they've spent £14 on a meal and I don't know any other local businesses that do it but thats another argument). We would have paid with no issues had she explained that to us.

The main issue is that she came over to a couple sat behind us and started talking about us in Welsh thinking that we didn't understand. Funnily enough they asked for some sauces and she gave them for free but when we asked it was an issue. The only difference is they were clearly locals. At this point we'd had enough so I asked to speak with the manager and she asked me "why, is there a problem?". I said "yes but I'm not discussing it with you". Anyway, he came over and I explained what had happened. She was on the other side of the counter and came over and said "I'm sorry, I wasn't talking about you". She wasn't close enough to hear us talking so obviously knew what she had done wrong and was just trying to cover her tracks.

He apologised and we left it at that, didn't even finish our food as we felt so uncomfortable. To be honest I don't think he knew what to do but after reading the reviews online, it's clearly a regular occurrence and he doesn't care how his staff behaves or treats customers. It was embarrassing as everyone was looking at us. We don't like confrontation or causing trouble but felt we had to confront her. I believe we would have been treated differently had they known we were welsh. I was actually embarrassed to be welsh to be honest. They forget it's the tourists keeping them in business.

AIBU? Would you have confronted her or just walked away?

OP posts:
Whyamiherenow · 27/11/2024 18:50

You don’t sound unreasonable. Many years ago something similar happened to my grandparents. English people in Germany. My great grandad was a tailor. My grandad was visiting Germany and trying on a jacket. He asked in English if they had one with more pockets. The shop keeper thinking they didn’t speak German said to his colleague ‘how many pockets does a man need’. Quick as a flash granny said in German ‘my husband will have as many pockets as he likes’. Must be 30+ years later we still laugh about the shock the man must have had.

you don’t sound rude or unreasonable. People shouldn’t presume anything and people working in customer service should be polite in any language.

don’t overthink it.

Aroastdinnerisnotahumanright · 27/11/2024 18:46

starrymidnight · 26/11/2024 21:34

That’s not necessarily a compliment.

An excellent example of why people find the English unpleasant.

Frozensnow · 27/11/2024 18:43

CoffeeDogwalkTennis · 27/11/2024 18:38

I agree. Especially when they were speaking English as we walked in then switch to Welsh.

Having spent two months in France this summer, you’re right, they do speak French. And what they also do is make you feel very welcome as they realise tourists spend money.

Not entitlement, just disappointment that the Welsh make it so obvious they don’t want the English.

So I’ll respect the wishes and not visit again.

It’s probably best you don’t. Welsh people often flip flop from English to Welsh naturally and use what’s called Wenglish where English words are interspersed in the Welsh. Second language English speakers (such as many folk on Anglesey) often do not feel comfortable speaking in full English to each other as it doesn’t feel natural. If you’re likely to take offence at that then it’s probably for the best.

HoppityBun · 27/11/2024 18:43

I don’t think you were unreasonable, especially as others have had a similar experience. A friend of mine is Welsh, has an obviously Welsh name, speaks English with a Welsh accent and speaks Welsh. He went to somewhere in Wales where he wasn’t known, booked in then heard himself being talked about in Welsh and realised that they thought he was English and was being put to the back of the queue. He didn’t react but just said, when he left “thank you for being so helpful”. In Welsh.

DiduAye · 27/11/2024 18:42

Similar happened to me in Hebrides woman in shop and local customer talking about me buying food I thoroughly enjoyed their discomfort when I spoke Gaelic !

LostTheMarble · 27/11/2024 18:39

wasdarknowblond · 27/11/2024 18:35

That attitude is fairly common in North Wales. I avoid holidaying in Wales for that reason, despite the fact my maternal great grandparents were Welsh which means I have Welsh heritage.

My paternal great grandparents were Italian, shall I visit just to say how pissed off I am they’re all speaking in Italian and they’re making my tiny percent of southern European blood boil 🤣

CoffeeDogwalkTennis · 27/11/2024 18:38

Frozensnow · 27/11/2024 18:33

lol how dare first language Welsh speakers speak their own language to each other. I would never think I should go into a shop in eg France and all the French should immediately speak English simply because I have wandered in. Beggars belief the sheer entitlement of so many on this thread

I agree. Especially when they were speaking English as we walked in then switch to Welsh.

Having spent two months in France this summer, you’re right, they do speak French. And what they also do is make you feel very welcome as they realise tourists spend money.

Not entitlement, just disappointment that the Welsh make it so obvious they don’t want the English.

So I’ll respect the wishes and not visit again.

LostTheMarble · 27/11/2024 18:36

Frozensnow · 27/11/2024 18:30

The waitress knew the Welsh speaking couple. OP says it herself. Maybe she gave them the sauce free because she’s mates with them or they come so often to the cafe. Why must it be that she gave them the sauces and not OP because she hates the English?! What a conclusion to leap to. The waitress says in Welsh that the sauces weren’t free, she doesn’t go round bad mouthing the English at any point

They may have also paid for theirs but had forgotten to put it on the tray. Imagine hating the English so much you’re basing your entire career on withholding condiments from them. Must be worth minimum wage in how much self satisfaction you get watching them eat a dry chip…

wasdarknowblond · 27/11/2024 18:35

That attitude is fairly common in North Wales. I avoid holidaying in Wales for that reason, despite the fact my maternal great grandparents were Welsh which means I have Welsh heritage.

WithManyTot · 27/11/2024 18:35

wellington77 · 27/11/2024 18:13

Genuine question, as I’ve heard this about north wales before, why is there so much hatred towards English tourists? Especially in 2024?- it’s not Edward i days? I wouldn’t dream of being unfriendly to someone because they speak Welsh or to be honest any other country! I just don’t get it

There isn't just some people like to look for and confirm lazy stereo types and stoke trouble and division.

I am British, with first language English, but I live on Anglesey where OP seems to have got in trouble. It is true, there are many British people here with first language Welsh. When I'm with them they flip back and forth Welsh English all the time. I have worked all over the country, but currently work across the North Wales coast. I can 100% tell you the OP is wrong, and there is no real world difference from Deeside to Holyhead. Some people are British first language English, some British first language Welsh. There are many slight accents which are interesting along the coast, but you cannot generally tell from their accent which is their first language.

Equally there is no hatred of English and/or tourists. There may be a few 'mouthy' idiots with opinions that don't reflect reality and don't stand up to scrutiny. Most thinking people know exactly the benefits tourists of all nationalities bring, to everyone, but equally the compromise than is needed to benefit.

I have used 'British' one purpose in this post because that is what we are, look at your passport if you have any doubt. There is a place for the 'Home Nations' it's during the rugby. We all sit together during the rugby and cheer what ever side we want. As long as the game ends 48:50 in extra time, everyone is happy, and the celebrate great sport together.

CommonAsMucklowe · 27/11/2024 18:34

I've heard about this reaction in some parts of Wales from friends who go walking and holiday in the area. Not an unusual occurrence by all accounts.

Frozensnow · 27/11/2024 18:33

CoffeeDogwalkTennis · 27/11/2024 18:31

We had a similar experience in Anglesey and yes, we were tourists. In our case when customers heard us speaking English they spoke Welsh. A warm welcome in the hillside . . . . not.
we haven’t been back there since.

lol how dare first language Welsh speakers speak their own language to each other. I would never think I should go into a shop in eg France and all the French should immediately speak English simply because I have wandered in. Beggars belief the sheer entitlement of so many on this thread

MixedCouple2 · 27/11/2024 18:33

toxic44 · 27/11/2024 18:25

I met similar behaviour in Wales, sad to say. I'd tried to learn the basics courtesies in Welsh but when I used them, people replied in English. I asked why and was told I didn't speak Welsh well enough to deserve a Welsh answer. I've never returned there. Don't go where you're not welcome.

I moved to Wales not long ago and everyone is so lovely. I am not English and always have a positive experince with Welsh speakers.

Frozensnow · 27/11/2024 18:31

snowdropsy · 27/11/2024 18:30

I would’ve just had a very loud and pointed conversation in Welsh and watch the waitress cringe.

Why would she cringe though? All she said was that op thought the sauce was free which she had.

CoffeeDogwalkTennis · 27/11/2024 18:31

We had a similar experience in Anglesey and yes, we were tourists. In our case when customers heard us speaking English they spoke Welsh. A warm welcome in the hillside . . . . not.
we haven’t been back there since.

snowdropsy · 27/11/2024 18:30

I would’ve just had a very loud and pointed conversation in Welsh and watch the waitress cringe.

Frozensnow · 27/11/2024 18:30

MereDintofPandiculation · 27/11/2024 17:58

The waitress in question gave the sauces free to the Welsh speaking couple. But the OP, who wasn't speaking Welsh, was charged for the sauces. It certainly has the appearance of xenophobia.

The waitress knew the Welsh speaking couple. OP says it herself. Maybe she gave them the sauce free because she’s mates with them or they come so often to the cafe. Why must it be that she gave them the sauces and not OP because she hates the English?! What a conclusion to leap to. The waitress says in Welsh that the sauces weren’t free, she doesn’t go round bad mouthing the English at any point

LostTheMarble · 27/11/2024 18:29

asrl78 · 27/11/2024 18:19

It doesn't matter, whatever word you want or don't want to use to label it, it is irrational and unreasonable discrimination which amounts to the same thing as racism and xenophobia and should equally be called out.

Except if you read the op and the follow ups, there’s absolutely no xenophobia shown. Not one shred of evidence that the op was treated poorly because of being presumed to be English. That part is completely of theirs and others narrative. Rereading the op, 90% of the cause of irritation was from miscommunication and the op not bothering to go to the place the sauces were given out - even though the waitress initially said to go to the till, the op still wanted the waitress to sort it out for them. I’m not saying the waitress then moaning about them is right, but this is very obviously a case of both sides being rude.

Kjpt140v · 27/11/2024 18:27

I had an English friend who owned a shop in Anglesey, she told me that many Welsh visitors used to mess her around and talk about her negatively. She even heard one couple planning to make her fetch things from the top shelf around the shop, she would have to use a ladder. When they asked for an item off of the top shelf, she replied in perfect Welsh, "I'm not playing your game."

In contrast, I lived on the island for four years as a child, I don't recall having problems and my parents never spoke about any trouble.

MixedCouple2 · 27/11/2024 18:26

asrl78 · 27/11/2024 18:15

I've never had a problem visiting North Wales, it is no different to visiting anywhere else. The OP's cafe sounds like it is run by extremists, and extremism is nearly always bad, so chalk it up to experience and don't go there again. I'd be surprised if there are many Welsh people who expect people to learn the language before visiting, people don't do that when they go abroad on holiday. Same with visiting Scotland, I've always found people in the hospitality industry friendly and have never felt unwelcome or detected any antagonism.

Agreed. In my home country we have English and Americans and other Europeans who refuse to learn the language and refuse to mix with the locals. They have British Schools/American schools etc etc. They don't integrate in the culture it all and they live in closed off communities. It is very disgusting but thr government don't do anything about it at all.

toxic44 · 27/11/2024 18:25

I met similar behaviour in Wales, sad to say. I'd tried to learn the basics courtesies in Welsh but when I used them, people replied in English. I asked why and was told I didn't speak Welsh well enough to deserve a Welsh answer. I've never returned there. Don't go where you're not welcome.

Vgbeat · 27/11/2024 18:24

Reminds me of a story of my mums from years ago. She was English but spent the summer holidays each year on the Llyn peninsula and could speak and understand a lot of Welsh at the time. Her and my dad were recently married and had gone to a marina for drinks and a couple of locals starting calling them in Welsh until my mum turned round and gave them a gobful back, nice as pie after 🤣

TaranFollt · 27/11/2024 18:21

Gosh, this thread has escalated. I’m a Welsh Speaker, (username a bit of a giveaway to those who speak Welsh.) I live in Wales in a very Welsh speaking tourist area. My DP’s family are English. My DC’s family life crosses over the English/ Welsh cultures.

So, the gist is..

  1. Some English people have encountered rudeness from Welsh people.
  2. Some Welsh people have encountered rudeness from English people.
  3. Some English people feel that the Welsh are anti-English.
  4. Some Welsh people feel that the English are anti-Welsh.
  5. Some English people are anti Welsh.
  6. Some Welsh people are anti English.
  7. Customer service in Wales is a mixture of poor / good. (I guess this is the same in England?)
  8. Some English people have been on the receiving end of anti-English sentiments from Welsh people which have hurt their feelings.
  9. Some Welsh people have been on the receiving end of anti-Welsh sentiments from English people which have hurt their feelings.
10. Some Welsh people are racist/xenophobic, which needs calling out. 11. Some English people are racist/xenophobic, which needs calling out. 12. Some Welsh people have encountered rude and ignorant Welsh people within their own culture. 13. Some English people have encountered rude and ignorant English people within their own culture. 14. All cultures can be on the receiving end of tropes and it can become tiresome to hear the same accusations time after time. 15. We all have experiences where someone from (insert nationality) has been rude to us. Likewise, we’ve had situations where people from (same nationality) have been lovely to us.

So... our communities are a mixture of different natured people with good and bad qualities, whether we are Welsh or English. Which is the same for every country across the world. This ‘othering’ isn’t helpful and this thread is quite sad to witness.

Heddwch/ Peace

asrl78 · 27/11/2024 18:19

LostTheMarble · 27/11/2024 18:06

Again, stop incorrectly using the word ‘racist’. It wasn’t even xenophobic unless you’re really grasping. Which many are here.

It doesn't matter, whatever word you want or don't want to use to label it, it is irrational and unreasonable discrimination which amounts to the same thing as racism and xenophobia and should equally be called out.

MixedCouple2 · 27/11/2024 18:19

Same as others said. Let her spew her nastiness then hunikate her in Welsh and ask for a refund for thr sauces.
I would still get manager involved and ask for reduction in bill. I would have finished my food and leave a very negative review