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Caused a scene in a cafe today. Now wondering if we were unreasonable

744 replies

pennytoffees · 26/11/2024 21:20

I'll start off by saying I'm welsh, born and bred and speak the language as does my entire family.

We visited (my mother and I) a local cafe today and had such an awful experience. We haven't been there in years but don't remember it being that bad. We don't sound welsh and spoke to them in English so they obviously assumed that we were tourists. They were very cold towards us.

Anyway, we placed our order and another staff member brought the food over to us. We asked for some sauces to which she replied "go and ask her" and then pointed to the woman at the till. There was a queue and we didn't want the food to go cold so asked her if she could get us some. She gave me a filthy look but reluctantly handed them over. I just want to add that at no point did she say that the sauces cost extra so we just presumed that they were free like most cafes/restaurants. It turns out that they weren't (to be honest I think it's pretty greedy charging customers for sachets of sauce when they've spent £14 on a meal and I don't know any other local businesses that do it but thats another argument). We would have paid with no issues had she explained that to us.

The main issue is that she came over to a couple sat behind us and started talking about us in Welsh thinking that we didn't understand. Funnily enough they asked for some sauces and she gave them for free but when we asked it was an issue. The only difference is they were clearly locals. At this point we'd had enough so I asked to speak with the manager and she asked me "why, is there a problem?". I said "yes but I'm not discussing it with you". Anyway, he came over and I explained what had happened. She was on the other side of the counter and came over and said "I'm sorry, I wasn't talking about you". She wasn't close enough to hear us talking so obviously knew what she had done wrong and was just trying to cover her tracks.

He apologised and we left it at that, didn't even finish our food as we felt so uncomfortable. To be honest I don't think he knew what to do but after reading the reviews online, it's clearly a regular occurrence and he doesn't care how his staff behaves or treats customers. It was embarrassing as everyone was looking at us. We don't like confrontation or causing trouble but felt we had to confront her. I believe we would have been treated differently had they known we were welsh. I was actually embarrassed to be welsh to be honest. They forget it's the tourists keeping them in business.

AIBU? Would you have confronted her or just walked away?

OP posts:
BeastAngelMadwoman · 27/11/2024 19:52

This reply has been deleted

This has been withdrawn by MNHQ at the poster's request.

With an attitude like this, we won't miss you

Misty333 · 27/11/2024 19:50

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Message deleted by MNHQ. Here's a link to our Talk Guidelines.

BeastAngelMadwoman · 27/11/2024 19:47

WedieieniaifaguarYnysMon · 27/11/2024 19:34

Dach chi'n bod yn afresymol a dw i ddim yn credu eich stori.

Mi ges i fy ngeni a'm magu ar Ynys Môn.

Yn eich post gwreiddiol mi wnaethoch chi ddisgrifio'r caffi fel un "lleol" ond yna dweud wrthon ni'ch bod yn byw yng Nghonwy a bod y caffi ar Ynys Môn. Dydy lleol ddim yn deugain milltir.

Mae Ynys Môn yn lle prydferth, poblogaidd a chyfeillgar sy’n dibynnu ar dwristiaeth. Fasai'n caffis yn ddim sy'n trin twristiaid fel yr ydych wedi disgrifio.

Cytuno cant y cant. Ma'r 'thread' 'ma (ddim yn meddwl bod edafedd yn gweithio?) wedi fy nghorddi.

BeastAngelMadwoman · 27/11/2024 19:44

CoffeeCantata · 27/11/2024 14:12

It’s clear from this thread that some English people hate Welsh people and are uncomfortable with hearing them speak a British language that they don’t understand.

This is a really bizarre take on the thread! Read the OP. It's an incident where someone was badly treated because the waitress thought (wrongly) that they were not Welsh. That's appalling, and no-one should be excusing it.

Some people have tried to set up a straw-man argument that it's the use of the Welsh language (long may it live) that tourists/English people are objecting to. i've never heard that - but I have experienced minor versions of what the OP describes.

I had a Welsh headteacher (grew up in Cheshire) who was amazing and from primary school we went to Wales for history, geography, biology, drama - you name it. I loved it, but have been put off in my adult life after some experiences of the type the OP mentions. It's absolutely not in people's imagination! And comments on here sadly seem to confirm strong anti-English feeling. Please don't try and say history is the excuse - no-one on this thread (or living today) has oppressed Welsh people and they shouldn't be targeted because of medieval history.

The history isn't medieval. By ANY stretch of the imagination

Igmum · 27/11/2024 19:44

Many years ago I saw an episode of Pobol y Cwm (Welsh TV soap) on exactly this. It had a single Indian gentleman going into a cafe. The waiting staff were a nightmare. They were rude about him in Welsh and even put screens round him. He put up with this for the whole episode then got up to leave and addressed them in flawless Welsh Grin

KimberleyClark · 27/11/2024 19:43

WedieieniaifaguarYnysMon · 27/11/2024 19:34

Dach chi'n bod yn afresymol a dw i ddim yn credu eich stori.

Mi ges i fy ngeni a'm magu ar Ynys Môn.

Yn eich post gwreiddiol mi wnaethoch chi ddisgrifio'r caffi fel un "lleol" ond yna dweud wrthon ni'ch bod yn byw yng Nghonwy a bod y caffi ar Ynys Môn. Dydy lleol ddim yn deugain milltir.

Mae Ynys Môn yn lle prydferth, poblogaidd a chyfeillgar sy’n dibynnu ar dwristiaeth. Fasai'n caffis yn ddim sy'n trin twristiaid fel yr ydych wedi disgrifio.

Cytuno cant y cant.

Sunnyplain · 27/11/2024 19:41

This reply has been withdrawn

This has been withdrawn by MNHQ at the poster's request.

sharpclawedkitten · 27/11/2024 19:36

WedieieniaifaguarYnysMon · 27/11/2024 19:34

Dach chi'n bod yn afresymol a dw i ddim yn credu eich stori.

Mi ges i fy ngeni a'm magu ar Ynys Môn.

Yn eich post gwreiddiol mi wnaethoch chi ddisgrifio'r caffi fel un "lleol" ond yna dweud wrthon ni'ch bod yn byw yng Nghonwy a bod y caffi ar Ynys Môn. Dydy lleol ddim yn deugain milltir.

Mae Ynys Môn yn lle prydferth, poblogaidd a chyfeillgar sy’n dibynnu ar dwristiaeth. Fasai'n caffis yn ddim sy'n trin twristiaid fel yr ydych wedi disgrifio.

Exactly!

(PS asked Copilot to translate)

sharpclawedkitten · 27/11/2024 19:35

This reply has been deleted

This has been withdrawn by MNHQ at the poster's request.

Do you really listen to nonsense on the internet? Why not go and make your own mind up?

sharpclawedkitten · 27/11/2024 19:35

wellington77 · 27/11/2024 18:13

Genuine question, as I’ve heard this about north wales before, why is there so much hatred towards English tourists? Especially in 2024?- it’s not Edward i days? I wouldn’t dream of being unfriendly to someone because they speak Welsh or to be honest any other country! I just don’t get it

There isn't, that's the point. People make it up. Hospitality staff are there to make people welcome and serve them tea and cake or whatever.

Most are youngsters and they don't care what nationality you are or what language you speak.

I've never had a bad experience as someone with an English accent in Scotland or Northern Ireland (or indeed the Irish Republic) either.

Sunnyplain · 27/11/2024 19:34

This reply has been withdrawn

This has been withdrawn by MNHQ at the poster's request.

WedieieniaifaguarYnysMon · 27/11/2024 19:34

Dach chi'n bod yn afresymol a dw i ddim yn credu eich stori.

Mi ges i fy ngeni a'm magu ar Ynys Môn.

Yn eich post gwreiddiol mi wnaethoch chi ddisgrifio'r caffi fel un "lleol" ond yna dweud wrthon ni'ch bod yn byw yng Nghonwy a bod y caffi ar Ynys Môn. Dydy lleol ddim yn deugain milltir.

Mae Ynys Môn yn lle prydferth, poblogaidd a chyfeillgar sy’n dibynnu ar dwristiaeth. Fasai'n caffis yn ddim sy'n trin twristiaid fel yr ydych wedi disgrifio.

Lemonadeand · 27/11/2024 19:29

Nc546888 · 26/11/2024 21:22

Hmmm. I think they are out of order but if it had been me and I overheard them talking about me in Welsh, I would have said very very loudly in Welsh ‘we can hear you, you know!!!’ And I wouldn’t have got managers involved etc that would have been enough for me and I would have eaten all my food and not felt pressured to leave early

Exactly this!

sharpclawedkitten · 27/11/2024 19:27

SlugsWon · 27/11/2024 19:20

This kind of thing has happened to me zero times in 19 years of living in Wales, how unlucky you are! Glad you've found other places to visit 👍

Ha ha - exactly!

Sennelier1 · 27/11/2024 19:27

I would've spoken up to that girl, not specifically about the sauces but about her rude manners. The sauces.....I know lots of places where you pay for them seperately, like @Ikea Restaurant? In pubs etc. there's often a basket with bottles of ketchup, mayo, mustard etc. and yes, those you can use for free. But this post is of course not about the sauces, it's about the way that snotty girl treated you. I think you should be honnest in your review of the place!

sharpclawedkitten · 27/11/2024 19:27

LostTheMarble · 27/11/2024 19:12

What kind of thing exactly? You pretend you can’t speak Welsh to try and catch Welsh speakers out and any very minor slight like in the op makes you want to not visit? Or are you another who believes Welsh people only start speaking the language when an English person walks in?

Funny how it happens to everyone else LOADS of times and has never happened to me!

Last time I was in North Wales I was in a cafe where the two staff were indeed talking to each other in Welsh. But they spoke to us in English and were pleasant.

People do not speak English and then switch to Welsh as soon as someone comes in. How do they magically know whether you speak Welsh anyway. It's a nonsense thing to claim. I wish people wouldn't troll MN with such nonsense.

Horses7 · 27/11/2024 19:22

SlugsWon · 27/11/2024 19:20

This kind of thing has happened to me zero times in 19 years of living in Wales, how unlucky you are! Glad you've found other places to visit 👍

So am I - thanks!

SlugsWon · 27/11/2024 19:20

Horses7 · 27/11/2024 19:08

This kind of thing has happened to us loads of times in North Wales, we just stopped going in the end. Sad because it’s a beautiful part of the UK.

This kind of thing has happened to me zero times in 19 years of living in Wales, how unlucky you are! Glad you've found other places to visit 👍

LostTheMarble · 27/11/2024 19:12

Horses7 · 27/11/2024 19:08

This kind of thing has happened to us loads of times in North Wales, we just stopped going in the end. Sad because it’s a beautiful part of the UK.

What kind of thing exactly? You pretend you can’t speak Welsh to try and catch Welsh speakers out and any very minor slight like in the op makes you want to not visit? Or are you another who believes Welsh people only start speaking the language when an English person walks in?

Horses7 · 27/11/2024 19:08

This kind of thing has happened to us loads of times in North Wales, we just stopped going in the end. Sad because it’s a beautiful part of the UK.

Frozensnow · 27/11/2024 19:02

CoffeeDogwalkTennis · 27/11/2024 18:55

Thank you for the explanation.
Speak English / Welsh to make tourists feel uncomfortable then fill your boots.
As I commented previously, I won’t be visiting again.

When I speak to family and friends I use the language we prefer. I don’t consider tourists’ needs funnily enough, just our own. I don’t exist to please tourists 😂

Craftycariad · 27/11/2024 19:01

CoffeeDogwalkTennis · 27/11/2024 18:38

I agree. Especially when they were speaking English as we walked in then switch to Welsh.

Having spent two months in France this summer, you’re right, they do speak French. And what they also do is make you feel very welcome as they realise tourists spend money.

Not entitlement, just disappointment that the Welsh make it so obvious they don’t want the English.

So I’ll respect the wishes and not visit again.

When we were in France for a couple of months a few years back we were looking for stamps to post some cards. Asked in English and what no joy , finally I turned to my husband in Welsh and Said "we will need to take the cards home" instantly they said "you're Welsh ? Yes I said and explained where we were from. They instantly changed and told us English tourists are very rude , we do not help them. So not just the Welsh who have issues with some English tourists.

Craftycariad · 27/11/2024 18:56

Moveoverdarlin · 26/11/2024 22:22

I’d leave a review on Trip Advisor. I’ve never heard of charging for sauces.

Lots of cafes charge for sachets of sauce. Some round here charge 10p some 15p. But most charge

CoffeeDogwalkTennis · 27/11/2024 18:55

Frozensnow · 27/11/2024 18:43

It’s probably best you don’t. Welsh people often flip flop from English to Welsh naturally and use what’s called Wenglish where English words are interspersed in the Welsh. Second language English speakers (such as many folk on Anglesey) often do not feel comfortable speaking in full English to each other as it doesn’t feel natural. If you’re likely to take offence at that then it’s probably for the best.

Thank you for the explanation.
Speak English / Welsh to make tourists feel uncomfortable then fill your boots.
As I commented previously, I won’t be visiting again.

MoonWoman69 · 27/11/2024 18:55

@pennytoffees Christ, was this in Caernarvon?! We had a similar experience many years ago when I and another staff member, took some services users on holiday to Wales for a week.
We visited Caernarvon for the day, found a cafe at lunch time and placed our food orders. One of the clients just wanted 3 sausages, no chips, no beans, just the sausages, but was prepared to pay for the full meal. There was a lot of back and forth with me, about not wanting the other stuff on the plate... We sat for 15 minutes, while the woman and another person in the cafe at the time discussed us in Welsh (we were all English!) as they kept looking suspiciously in our direction. She then went into the kitchen, came back out 10 minutes later, stood in front of us and said "We're closed" and then crossed her arms and waited for us to collect all our stuff up and leave!!! It was just after 12pm when we went in and she didn't lock the door when we left!!! There were no issues with the 4 service users we were with, we were all sat quietly, discussing what we were doing next! This was the days before Google reviews etc, or they'd have got a scathing review! Rude as hell!