Please or to access all these features

AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Who was in the wrong - bakery or me?

291 replies

Doijb · 26/11/2024 11:56

I take my kids to a bakery after swimming. Most of the time they choose sausage rolls or similar. There is a tiny table with two chairs. I plop one of my kids on my lap and we eat our treat. I prefer this as otherwise the flakes would go everywhere.

Anyway, after going every week to this place for a year one of the staff members tells me we’re not really a sit down food place. I inquire about the chairs and she said it’s more for people who wait.

I just found this odd. My kids are brilliantly behaved and I make sure not loud. My oldest will wipe down the table with a serviette.

Who is being weird?

OP posts:
Namerequired · 26/11/2024 16:00

She was just telling you facts, why is that weird? There would probably be different insurance for sit in, definitely different prices, and don’t you need toilets to have a sit in eating place?
They have probably felt awkward about saying to you but since it’s gone on so long felt they should. Do you think they are wrong in telling you or that they didn’t tell you sooner? You know now.

Oodiks · 26/11/2024 15:59

I do think it a little odd that they took an entire year to inform you that the table and chairs were for waiting, not eating at.

Ochrer · 26/11/2024 15:59

Butterworths · 26/11/2024 15:52

So do you never sit down in a waiting room or a bus or anything just in case?

Exactly, I have to say I’m 99.9% sure that the OP would have moved should somebody else have needed to only sit there but not use the table.

Ochrer · 26/11/2024 15:58

Onthesideofthespiders · 26/11/2024 15:53

If they’re not charging the extra for sit in then they’re not allowed to be a sit in place. They should really remove the table and just have chairs out for people waiting.
Now that you’ve been told though, you need to stop sitting in to eat.

I can’t imagine for a moment that the OP is going to continue buying her sausage roll and sitting down. I think they’ve definitely stopped that aspect of her patronage.

Ochrer · 26/11/2024 15:57

ChocolateTelephone · 26/11/2024 15:43

Everybody knows that all decent people eat their snacks in an attitude of strict penitence and humble self-flagellation.

At the very least you should hold a wall sit for the full eating time or hit yourself around the face with the sausage roll numerous times before eating.

housethatbuiltme · 26/11/2024 15:56

You could get them shut down or fined... they are simply informing you of the laws.

They are not an eat in establishment likely because they do not qualify as one (you need to have customer facilities like washrooms, it was the big issue when greggs bakery tried to open eat in areas) and so they cannot offer that option.

Onthesideofthespiders · 26/11/2024 15:53

If they’re not charging the extra for sit in then they’re not allowed to be a sit in place. They should really remove the table and just have chairs out for people waiting.
Now that you’ve been told though, you need to stop sitting in to eat.

Butterworths · 26/11/2024 15:52

Nodlikeyouwerelistening · 26/11/2024 14:25

Disabilities aren’t always visible and a person in need won’t always feel comfortable or empowered enough to ask you and your kids to move.
Now you know that’s what they are for though you shouldn’t sit there anymore.

So do you never sit down in a waiting room or a bus or anything just in case?

ChocolateTelephone · 26/11/2024 15:43

Ochrer · 26/11/2024 15:23

while you have your snacks in comfort.

HOW VERY DARE YOU, OP. SITTING AT A TABLE!

This thread is hilarious. What kind of acrobatics do the contrary posters have to do to come up with these responses to such ordinary expectations.

Poster sits at a table in a bakery to eat a sausage roll: SHE IS FLAGRANTLY EATING SNACKS IN COMFORT!

Everybody knows that all decent people eat their snacks in an attitude of strict penitence and humble self-flagellation.

MassiveOvaryaction · 26/11/2024 15:42

Doijb · 26/11/2024 12:22

I’m not a rude arsehole. Obviously I would get one of the kids out of their seats if a disabled person or
elderly person came in. Never happened though.

Edited

So you could say "Sorry, didn't realise. Is it ok if we still sit there if no one is waiting?" and then don't sit there if the answer is no.

MugPlate · 26/11/2024 15:41

Chairs imply waiting.
A table implies eating.

SoNiceToComeHomeTo · 26/11/2024 15:41

Doijb · 26/11/2024 12:22

I’m not a rude arsehole. Obviously I would get one of the kids out of their seats if a disabled person or
elderly person came in. Never happened though.

Edited

I'm sure you would give up the chairs for someone who needed them, but the owner's point is that they are a not an eat-in establishment so you need to take the food away to eat it. You made an honest mistake about this and she's corrected it - no need for anyone to be angry or feel bad.

EauNeu · 26/11/2024 15:38

I haven't seen MN go off on a thread like this for a while, it's clearly hitting some nerves!

For creating a potentially embarrassing situation like having a customer sit by at a table they are not meant to sit at (with no clear indication) I decree that the cafe are weird and unreasonable. Good customer service means not making your customers unsure of what they can and can't do.

All of you who are there saying "of course it's obvious you shouldn't sit at the table beccause you should know the cafes VAT status/staff break situation/because you're only allowed to sit at a table when there is another table as well" cop on

Bangs gavel

SwerveCity · 26/11/2024 15:37

taxguru · 26/11/2024 14:44

I think it's blatantly obvious if there are only two chairs in a shop, they're for people waiting rather than for people to occupy to eat their food.

Well I don’t think that is blatantly obvious at all. My local takeaway has a waiting area, seats only, no table. Why would you need a table if you can’t eat in there?

BackOnTheAntibiotics · 26/11/2024 15:35

LadyKenya · 26/11/2024 12:34

Or simply remove the table.

Yeah, I don't think you are unreasonable as there is a table there. If they wanted to put seating for waiting people, why not just put chairs?

The table causes confusion.

SuchiRolls · 26/11/2024 15:34

You don’t need a table to sit down and wait so I would have assumed the same as you tbh. I am ND if that makes any difference. They’re giving mixed messages by putting the table there. Unless it’s a low one meant for magazines or whatever? They’ve let you know now so no issues.

Ochrer · 26/11/2024 15:23

WifeOfMacbeth · 26/11/2024 12:02

Well somebody who is elderly or disabled is going to have to stand and wait, while you have your snacks in comfort. And as sausage rolls are greasy, wiping the table with a paper napkin isn't great. You may also be getting pastry flakes on the floor.

That's why 'eat in' prices are higher in bakeries that have the facilities - to cover the cost of cleaning up after customers.

'Thanks for letting me know' is the correct response.

while you have your snacks in comfort.

HOW VERY DARE YOU, OP. SITTING AT A TABLE!

This thread is hilarious. What kind of acrobatics do the contrary posters have to do to come up with these responses to such ordinary expectations.

Poster sits at a table in a bakery to eat a sausage roll: SHE IS FLAGRANTLY EATING SNACKS IN COMFORT!

amusedbush · 26/11/2024 15:21

The table is causing the confusion here.

  • Chairs by themselves = clearly for customers who are waiting for an order, like in a pharmacy
  • Table by itself = probably to put your drink on while you add milk/sugar
  • Table and chairs = sitting down to eat

The bakery either needs to get rid of the table or else put up a sign stating that no food can be consumed on the premises.

SharpOpalNewt · 26/11/2024 15:20

I find it an odd way to treat customers who have been coming in for a year and doing the same thing. Yes we have a table and chairs for customers but for goodness' sake don't sit there. But now you've been told I'd probably just find somewhere else you can get a nice sausage roll and sit down for five minutes without being told off.

Ochrer · 26/11/2024 15:19

maudelovesharold · 26/11/2024 12:12

Why would ‘waiting’ customers’ require a table? If you find a table and chairs in a food outlet it’s a natural assumption that it’s an invitation to customers to sit and eat, imo.

This, she’s getting some weird replies.

AquaLeader · 26/11/2024 15:18

SpikyCoconut · 26/11/2024 15:06

Some of these replies. This thread is MN gold 😂

I'd be mortified that I'd never bothered to ask if it's ok to sit at the table all this time

Oh of course. Every time I walk into a cafe or takeaway I meekly prod someone on the shoulder and say 'please sir, is it okay if I sit at this receptacle with chairs around it in the customer area? I mean I assume that's what It's for but of course, it could be just there because It's an old heirloom from Aunty Mildred'

If I was them I would remove the table and put a sign up saying it’s for waiting customers only.

'Do not sit at this non-existent table unless you're waiting for food. I know looks can be deceiving but it is there, but you can't sit at it'.

Of course, most decent people will sacrifice comfort for someone more in need (disabilities etc.) but that doesn't mean we can never sit down ANYWHERE without skulking up and down the street first to make sure nobody with a walking stick/wheelchair/learning disability/wooden leg is hanging about.

*Function of a table??

Sitting on it

Job done*

We've found the solution! Take the chairs away, let people just sit on the table! Or does that invoke vat charges too?

So it’s a bakery shop, not a cafe? YABVU.*

Yes OP, you naughty, NAUGHTY girl for sitting at a table and chairs in the establishment you just purchased food from! How DARE you, you EVIL woman!

I too think the cafe were being weird for not saying anything the first or second time.

I would probably take my business elsewhere unless it was very convenient.

If the sausage rolls are kept warm, aren't they of the same VAT bracket as an eating in establishment anyway? I am sure someone said that on here some time ago but I am not familiar with it myself.

I reckon they've had a visit from an inspector who's noticed crumbs under the table and given them a finger-wagging.

this cafe isn't customer friendly. Table and chairs you can't eat at, no signs, how is this good for anybody with disabilities, hidden or otherwise? And what about ND people, I am NT and I would be confused by it. I wouldn't go back here op. It is fine that you cannot eat at the table. It isn't fine that they have no signs, and a seating area. Goodness knows how chaotic it may be in the back, if this is what is presented to the customers.

I agree with this. I'd be very embarrassed if I sat at a table that was free and was told I couldn't sit there! And I am also NT.

This is an interesting post. Some posters clearly have difficulties with the norms of everyday life.

It also explains why there are so many CF threads.

Maverickess · 26/11/2024 15:18

Wonderi · 26/11/2024 15:09

Exactly this!!

Thank you for having such a measured response.

Not everything has to be a drama.

The rules are that you cannot sit in and eat.
The person who works at the time that OP comes in may not have been aware of this but now that she is, she’s done her job by telling OP the rules.

It’s a non issue.
OP made an honest mistake and the worker told her the rules.
No harm done.

Well exactly, but it's much more exciting for the OP to be painted as entitled or for the cafe staff to be weird for not saying something sooner, than the far more likely scenario that neither the staff nor the OP realised that it's not allowed, and the OP used the table in good faith and the staff let her not thinking there would be anything amiss with it and now they've been made aware and made OP aware that she can't any more.

HappyTwo · 26/11/2024 15:17

"I prefer this as otherwise the flakes would go everywhere."
I am guessing the flakes still go everywhere so they want to also avoid clean up

sharpclawedkitten · 26/11/2024 15:14

LilacLilyBird · 26/11/2024 12:03

I'd be mortified that I'd never bothered to ask if it's ok to sit at the table all this time

Really? Mortified? That's a low bar for mortification.

I get fed up with cafes that expect you to be telepathic. This isn't the usual example - I don't think the OP was remotely unreasonable - but the usual example is where they expect you to know if it's table or counter service.

PUT A SIGN UP!

Wonderi · 26/11/2024 15:09

Maverickess · 26/11/2024 15:01

No one's in the 'wrong', it'll be to do with eat in food being subject to VAT, and it not being 'allowed' on the premises on the basis they sell takeaway food only.
It's probably not something you'd be aware of if you were working in a bakery rather than an owner/proprietor and wouldn't see any harm in happening, and maybe now it's been brought to the staff's attention that it shouldn't be happening and so they've said something.

You were perfectly reasonable to do it as there's a table and chairs there, we've a bakery near us that has two tiny tables and 4 chairs where you can dine in, and the staff wouldn't have thought any more of it than you if they weren't aware of the VAT thing, now they obviously know and so they've told you that's not what it's for, but for waiting.

Not everything has to be a blame game with someone at fault or being weird or being awkward.

Exactly this!!

Thank you for having such a measured response.

Not everything has to be a drama.

The rules are that you cannot sit in and eat.
The person who works at the time that OP comes in may not have been aware of this but now that she is, she’s done her job by telling OP the rules.

It’s a non issue.
OP made an honest mistake and the worker told her the rules.
No harm done.

Swipe left for the next trending thread