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Taxis refusing to pick me up!

69 replies

Evo20 · 24/11/2024 22:06

In the last few months I have on multiple occasions been refused licensed black cabs for… vague reasons.

Today three black cabs refused to take me (sober!), pouring rain, a couple of female friends with me. All three taxis claimed to be waiting for
other people. All drove off after id been waiting for ‘too long’ ie they could no longer justify not collecting me.

I have never had this issue until this year - and it is suddenly becoming a problem! Always alone or
with female friends - often they won’t even stop.

Am I unique in this problem? It is a real challenge in an environment where you rely on cabs, and frankly makes late evenings quite dangerous if drivers ignore you.

OP posts:
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RoxyTrey · 05/05/2025 08:19

I’ve had a similar issue a few times, especially late at night or when it’s raining. One thing that helped was booking through southampton taxis https://irideuk.co.uk/ directly rather than waiting on the street or calling random numbers. Sometimes explaining your exact location clearly on the phone also helps avoid confusion or refusals.

LoafofSellotape · 26/11/2024 00:06

Mipil · 25/11/2024 00:01

Have you checked your rating, @OooPourUsACupLove? London Uber drivers seem to be stingy with ratings (Londoners have the worst ratings in the UK) but they are also the fussiest about who they will pick up 😂 Woe betide you if you have anything much less than a perfect 5 stars 😂

I didn't know drivers rated users!! I just checked my profile and I am 4.76, wtf? Why? I always rate 5 stars . Pissed me right off 🙄😂

gannett · 25/11/2024 10:40

Uber isn't as directly reliable as it used to be but either checking Bolt or paying a bit more for UberXL means I've never actually been out of options, even at 3am going from east to south-west.

I have never encountered a taxi driver who refused to go south of the river and I have never encountered one who refused to take a group of women, that's really strange.

IDontLikePinaColadas · 25/11/2024 10:12

Lincoln24 · 24/11/2024 23:56

Yellows are only limited in where they are allowed to pick up passengers, there are no limits on destination. If they're stopping to pick the op it can't be a license problem.

Valid point! They shouldn’t stopping in the first place.

5128gap · 25/11/2024 10:00

What do you think is going on then if you've identified this as a pattern? Do you feel its sexism/racism/disability discrimination? Do you feel you're being judged on your appearance/age/percieved respectability? Drivers clearly have preferred fares, as a 55 year old woman I know I'm preferred ahead of my 25 year old DS and his mates at 2am for example. My friend who uses a wheelchair also struggles (she can get in the car, her wheelchair just needs to go in the boot) but clearly is seen as too much trouble.

FupaTrooper · 25/11/2024 09:54

unclemtty · 25/11/2024 09:34

A poster has already suggested this as the reason a cabbie in central London wouldn't pick up op and her mates Confused poor menz

Hahaha oh gosh, I knew there would be one (even if it wasn't the OP).

Men are about 230 times more likely to be raped by another man than falsely accused by a woman.

But we are the problem 😁

SuzieNine · 25/11/2024 09:52

FupaTrooper · 25/11/2024 04:23

Is this going to be a weird drip feed about how men are worried about being accused of sexual assault when alone with women... Me Too gone too far?

Probably it won't be, but I've seen too much of that rubbish recently. The poor mens can't even do their jobs and it's now effecting us women so clearly we went too far with feminism etc

(I fully acknowledge I am likely WAY off base. Feeling cynical with MN atm)

Yep - probably with a bit a racism thrown in.

SuzieNine · 25/11/2024 09:51

Just use Bolt or FreeNow like a normal person. No-one hails a taxi in London anymore, it's not the 90s.

Southwest12 · 25/11/2024 09:46

I've found Uber really unreliable the last few times I've been in London. The app says a few minutes away and then when you click book no one wants to accept the job. Also seemed to be less black cabs around.

unclemtty · 25/11/2024 09:34

FupaTrooper · 25/11/2024 04:23

Is this going to be a weird drip feed about how men are worried about being accused of sexual assault when alone with women... Me Too gone too far?

Probably it won't be, but I've seen too much of that rubbish recently. The poor mens can't even do their jobs and it's now effecting us women so clearly we went too far with feminism etc

(I fully acknowledge I am likely WAY off base. Feeling cynical with MN atm)

A poster has already suggested this as the reason a cabbie in central London wouldn't pick up op and her mates Confused poor menz

FupaTrooper · 25/11/2024 04:23

Is this going to be a weird drip feed about how men are worried about being accused of sexual assault when alone with women... Me Too gone too far?

Probably it won't be, but I've seen too much of that rubbish recently. The poor mens can't even do their jobs and it's now effecting us women so clearly we went too far with feminism etc

(I fully acknowledge I am likely WAY off base. Feeling cynical with MN atm)

HereForTheAnimals · 25/11/2024 02:07

Mipil · 25/11/2024 00:01

Have you checked your rating, @OooPourUsACupLove? London Uber drivers seem to be stingy with ratings (Londoners have the worst ratings in the UK) but they are also the fussiest about who they will pick up 😂 Woe betide you if you have anything much less than a perfect 5 stars 😂

Oh my word, I didn't realise Uber drivers rated us 🤣. I've just gone straight onto my app because I was thinking wtf? I'm pleased to say I'm 5*. I am in the north though, and I've only being using Uber for about two years so it could all change.

I think it's great that they can rate us too to be honest.

SLRUS · 25/11/2024 01:33

No idea Op but I haven't been able to get a Bolt, Uber etc from central London for ages - it's actually left me feeling quite vulnerable many times. I thought it was a myth that black cabs couldn't refuse, but over the last year I've been refused a trip many times (going opposite direction of cabbies home etc)

FuckILookLike · 25/11/2024 00:33

In London and pre-booking a cab would be unusual

Huh lol? Uber, Bolt, Free Now are all reliable platforms to book a cab. Maybe just try that and get to where you need to go

Topsyturvy78 · 25/11/2024 00:30

GrumpyCactus · 24/11/2024 22:21

Why not just book a taxi to collect you?

Most round here in the city centre especially in a weekend wouldn't be lying if they said they were prebooked it's not financially sensible for taxis to just sit waiting in the hope of a fare. Also depending on the firm you can't just hop into a taxi here even if the intended user didn't show up as they don't take fares that haven't been booked in.

In my area most clock off about 9-10 then come back on shift at midnight. Because they get paid more especially working on the rank. They have agreed a few times to run us up to hospital when DD has injured herself. (Difficult to control epilepsy) I stick to the same taxi firm they know their regulars.

YouveGotAFastCar · 25/11/2024 00:22

Evo20 · 24/11/2024 22:37

Then you are lucky - Uber has been very inconsistent in central London for a long time!

Really? I use it quite often, and have never had an issue - longest wait has been 5 minutes or so.

It seems very unusual that 3 refused! Was anyone in the group drunk?

Bambi1449 · 25/11/2024 00:19

Another thing... I've never, ever had a taxi driver refuse to take me south of the river. I'm not saying it never happens, but I haven't actually heard of it happening so it seems like an urban myth to me.

Bambi1449 · 25/11/2024 00:16

I've lived in London for decades and am really confused by your post. Flagging down a taxi used to be the norm but nowadays it's far more common to use Uber or Bolt. I haven't flagged down a taxi in years. At work we pre-book black cabs using the Gett app. My friends and family and I use pre-booking apps to get taxis in London all the time so I find it really strange that you're saying people don't do this in London.

vom · 25/11/2024 00:02

That’s so strange, OP - fortunately I haven’t had this issue!

Agree with you that Uber has become un-usable, but FreeNow is pretty good and has an option to book a black cab. The black cabs I order on FreeNow usually arrive within 1-3 minutes unless there is a really extreme situation (e.g. a big storm or World Cup finals with England playing).

Gett is another option for black cabs, however, they sometimes stick on as much as £15 surcharge during busy times, which is more and more often - it’s not as good as it used to be. And 100% of the surcharge goes to the app, not the cabbie.

Mipil · 25/11/2024 00:01

OooPourUsACupLove · 24/11/2024 23:38

Seconding the people who find Uber unusuable in London these days.

The only times it's worked for me recently was a long ride from Stoke Newington to Bow. Every other time I've tried I've ended up giving up. Either no drivers accept, or when they accept the wait time goes from 6 mins to 15+ minutes.

It's not my account/feedback as I have no issues outside London, and friends visiting find the same problem. I think it must be because I'm typically needing a short fast journey and London Uber drivers don't think it's worth it any more.

Have you checked your rating, @OooPourUsACupLove? London Uber drivers seem to be stingy with ratings (Londoners have the worst ratings in the UK) but they are also the fussiest about who they will pick up 😂 Woe betide you if you have anything much less than a perfect 5 stars 😂

TangoOrangeCan · 25/11/2024 00:01

Nursingadvice · 24/11/2024 23:58

I live in central London and get Ubers regularly. There’s loads of them.

Yes same. And Bolt. For black cabs I use Gett and Freenow. I only hail if I’m in a rush or near a big station (eg the taxi rank at Paddington).

Nursingadvice · 24/11/2024 23:58

Evo20 · 24/11/2024 22:37

Then you are lucky - Uber has been very inconsistent in central London for a long time!

I live in central London and get Ubers regularly. There’s loads of them.

Lincoln24 · 24/11/2024 23:56

IDontLikePinaColadas · 24/11/2024 23:04

I used to have this loads in London - live south of the river and used to have black cabs refuse to take me home all the time because of this but found it had pretty much stopped after Uber started taking over. Clearly it’s coming back.

It may be that your trying to pick up a yellow badge cab and they can only drive in certain areas, but if they’re a green badge holder unless they deem that it may be unsafe to take you, which it doesn’t sound like it would be, they legally should take you.

Yellows are only limited in where they are allowed to pick up passengers, there are no limits on destination. If they're stopping to pick the op it can't be a license problem.

CoffeeAndPeanuts · 24/11/2024 23:55

Evo20 · 24/11/2024 22:33

Oh they knew we were there and stopped. I’m aware of how to flag a taxi.

They then refused to take us.

Well doesn't it seem obvious that they were booked & thought you were thur booking? Then when they discovered you weren't, they said they couldn't take you.

The other option is you're still wearing your Halloween costume??

Mipil · 24/11/2024 23:53

They are legally obliged to take you unless they believe it is unsafe (eg you’re pissed) so you could take their license number and complain.

How late are we talking? Black cabs looking for a fare on their way home at the end of the night has always been a thing. It wasn’t uncommon late at night for a cab to pull over and make an excuse about having forgotten to turn off their light on their way home and they weren’t actually for hire but say they would take you if you were going whatever direction they were going. Maybe they are at the end of their shift and you are going in the wrong direction for them. Even worse if you live somewhere it will be hard for them to pick up a fare going back.

I guess the apps mean now they have a new ready made excuse that they are booked and thought you were their booked fare to stop anyone complaining that they refused a fare and it is easier to wait for an app booking to come in in the right direction.