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Dentist numbed wrong tooth- do I complain?

88 replies

Lilyflame · 22/11/2024 15:37

Went to private dentist.
already had consultation
cracked lower tooth
dentist was going to drill out filling (already half drilled out) check the crack/root/nerve.
first injection he did at the back,
second one I couldn’t really feel, third one I felt at upper gum.
so I asked wasn’t he going to numb the bottom.
he went very quiet, checked his notes, then apologised.
he got the wrong tooth! If I hadn’t said anything I think he’d have drilled the top tooth.
he got on with the job, apologised again and gave me a discount.
but I just don’t understand how this can happen.
the tooth had a big hole in it, already half drilled out.
Should I make a formal complaint?

OP posts:
Precipice · 22/11/2024 19:46

LadyLolaRuben · 22/11/2024 19:10

You suffered no loss or harm. There's no compensation to be had

OP narrowly avoided harm.

She's also not asking for compensation, but whether to complain. Seeking compensation is not the purpose of all complaints.

OP, like all patients, should be able to rely on the relevant professional to do their job carefully and conscientiously. This includes treating/operating on the correct body part. She shouldn't need to be on alert for a dentist dealing with the wrong tooth. This isn't a fair expectation of patients, not least because patients often can't see what's going on and doctors (generally) further make this difficult because so many of them are so reluctant to explain procedures and results in detail.

Janeypatterson · 22/11/2024 19:36

I wouldn’t go back there again.

ScrollingLeaves · 22/11/2024 19:32

ArcticBells · 22/11/2024 19:27

@ScrollingLeaves I never thought it was.

Ah, my apologies @ArcticBells
I though you must have thought the dentist was NHS as in my personal experience it is not difficult to find private dentists.

ArcticBells · 22/11/2024 19:27

@ScrollingLeaves I never thought it was.

AmyDudley · 22/11/2024 19:15

Utterly astonished that people think this is OK. It shows total incompetence on his part and I certainy wouldn't trust him anywhere near my teeth again.
And yes you should complain, luckily you spoke up OP but the next person he is useless with could be a child or a vulnerable person who doesn't have the confidence to speak up or complain when they are having the wrong unanaesthetised tooth filled.

Identifying the right part of the body to do a procedure on is surely basic skill level for a HCP. Or would his apologists be fine if they went into hospital for appendicitis and came out having had a hysterectomy, because you know its all roughly the same area and easy to get muddled ?

Happyher · 22/11/2024 19:13

I would just change dentist if you’ve lost confidence in him.

LadyLolaRuben · 22/11/2024 19:10

You suffered no loss or harm. There's no compensation to be had

DanielaDressen · 22/11/2024 19:09

I mean it’s not like he’s not aware of it, I’m sure he’ll learn from it. What good would a complaint do? Someone tells him not to do it again…..and he feels more shit 🤷‍♀️

DanielaDressen · 22/11/2024 19:08

Lilyflame · 22/11/2024 16:01

But he would have if I hadn’t told him

Well thank God you have a voice in your head, eh so no harm done?

A fully qualified consultant went to put a steroid injection in the wrong tendon and I had to stop him. Never crossed my mind to complain .

missmollygreen · 22/11/2024 19:05

Im sure you have never made a mistake at work, op

Lilyflame · 22/11/2024 19:04

That’s what I’m thinking Penelope. Like a concerned complaint!
imagine if it was a child or a very nervous person

OP posts:
ScrollingLeaves · 22/11/2024 19:04

ArcticBells · 22/11/2024 16:45

YABU. It's not going to do you any good making more of it unless you want to find another dentist

This dentist was not an NHS dentist.

ScrollingLeaves · 22/11/2024 19:01

Lilyflame · 22/11/2024 18:25

I was answering questions, not really agreeing with people and I didn’t think I’d explained it properly as I thought it was very serious and someone said it was a non event

Well done.

‘Only human’ dentists can cause harm. If he had gone on to drill the wrong tooth he could have been sued. It might be in his interest to review his practices so as to ensure step by step mistake -avoiding checks in the future.

What if this had been a child who did not speak up ?

A polite letter to the dentist and the practice would not go amiss.

PenelopeSkye · 22/11/2024 18:34

I would raise it- not really in a full on complaint way, but more to say you want to flag it- and to ensure the practice takes this seriously and looks at their procedure for double checking they are working on the correct tooth. No harm done in your case, but had he started drilling a perfectly healthy tooth, it wouldn’t have stayed healthy for long. The dentist shouldn’t assume the patient will be aware of which tooth they are working on- especially when a bit stressed and worried about the pain, I know I tend to try and focus on other thoughts at the dentist and could easily not click they had numbed the wrong tooth. Lucky that in your case he numbed an upper tooth so it was more obvious to you- if it had been the next door tooth it would have been harder for you to tell.

FixTheBone · 22/11/2024 18:29

coffeesaveslives · 22/11/2024 16:24

But he didn't because you told him Confused

This is such a non-event.

Its a very near miss.

In the NHS this would go down as a wrong site surgery / procedure, which is a 'never event' one of the most serious clinical incidents.

My registrar injected the wrong toe while I was completing some documentation, as a result, many meetings and a change in processes.

Lilyflame · 22/11/2024 18:25

Frenchtoastie · 22/11/2024 17:53

Why do you ask if you are “being unreasonable” if you only agree with people that echo your concern 🤣
the majority of the replies are saying get over it
the Dentist is a human, I hope you have never made a mistake before 🙂

I was answering questions, not really agreeing with people and I didn’t think I’d explained it properly as I thought it was very serious and someone said it was a non event

OP posts:
Frenchtoastie · 22/11/2024 17:53

Why do you ask if you are “being unreasonable” if you only agree with people that echo your concern 🤣
the majority of the replies are saying get over it
the Dentist is a human, I hope you have never made a mistake before 🙂

HarrietJonesFlydaleNorth · 22/11/2024 17:37

I think you should report this as a Near Miss, so that the practice can review their procedures.

You could always ask your dentist about it, and ask what action has been taken to prevent it happening again.

Mistake reporting and reviewing should be transparent and honest. The point of reporting isn't to get someone into trouble, it's to try to prevent the mistake happening again.

ScrollingLeaves · 22/11/2024 17:01

Cloudysky81 · 22/11/2024 16:28

Wrong site surgery or local anaesthetic injection represents unsafe practice or potentially a lack of checks beforehand regarding the site and the tooth to be extracted.

If this had occurred in a hospital it would result in a fairly significant investigation.

I think a concern definitely needs to be raised and the practice need to reflect on how they are identifying the site of surgery.

Exactly.

They must check again and again.

ScrollingLeaves · 22/11/2024 16:59

coffeesaveslives · 22/11/2024 16:27

But he didn't start to operate - he just numbed the wrong area, you mentioned it and he fixed the problem.

I'm not sure what else you want from this?

I'm not sure what else you want from this?

For the dental practice to review what nearly happened (but for OP’s intervention) in order to set a protocol for avoiding this sort of mistake in the future.

In a good hospital procedure on the body for example, they keep checking facts and make a mark with felt tip well in advance on the operation site while checking again with the patient.

Nitgel · 22/11/2024 16:53

That's pretty bad. What if you didn't say anythjng !

ArcticBells · 22/11/2024 16:45

YABU. It's not going to do you any good making more of it unless you want to find another dentist

Pottedpalm · 22/11/2024 16:41

But you felt the injection going into the upper gum, so he didn’t ‘start to operate’ really, did he?
mistakes do happen, the dentist probably won’t make that one again.

Lilyflame · 22/11/2024 16:31

Cloudysky81 · 22/11/2024 16:28

Wrong site surgery or local anaesthetic injection represents unsafe practice or potentially a lack of checks beforehand regarding the site and the tooth to be extracted.

If this had occurred in a hospital it would result in a fairly significant investigation.

I think a concern definitely needs to be raised and the practice need to reflect on how they are identifying the site of surgery.

Thank you cloudsky
i thought I was going a bit crazy then. It seems like a very serious issue to me

OP posts:
Cloudysky81 · 22/11/2024 16:28

Wrong site surgery or local anaesthetic injection represents unsafe practice or potentially a lack of checks beforehand regarding the site and the tooth to be extracted.

If this had occurred in a hospital it would result in a fairly significant investigation.

I think a concern definitely needs to be raised and the practice need to reflect on how they are identifying the site of surgery.

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