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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Keeping an item a shop sent you by accident for free?

126 replies

User364837 · 18/11/2024 20:18

I know MN normally takes quite a hard line on this stuff….

but what’s the consensus on a large big name retailer sending you two items when you paid for one? Say hypothetically it’s clothing and they sent you 2 of the item in different sizes. Sizing is out so the original size you ordered doesn’t fit anyway. Would you return the item for a refund and keep the other one they sent you for free? And consider it your lucky day since you’re financially struggling at the moment leading up to Christmas.

just hypothetically obviously

OP posts:
LittleRedRidingHoody · 18/11/2024 20:21

Hypothetically... if I was struggling and it was a big company I wouldn't hesitate.

When I've had this before and let them know, often I'm told to keep the item anyway. The retailer won't want to arrange collection for an item not on the system unless it's realllllly pricey.