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To appeal being thrown off the dentist nhs register

118 replies

Redgreenred10 · 18/11/2024 13:49

Been with my dentist 30 years. This afternoon I had an appointment and this morning I tested positive for covid. Now I know you don’t have to test anymore but my best friends daughter has complex disabilities and covid could be fatal so my best friend has provided her family and friends with covid test and just asks if we can a quick test before we come round. I was due to go round after the dentist.

now the dentist is still really anal re covid and a few days before sent me a questionnaire asking if I had any symptoms and if I did my appointment would have to be cancelled.

So after testing positive i rang the dentist 6 times and could not get through so I left a message explaining.

I have just received a message saying due to missing my appointment I am now removed from the NHS register. Basically for following their own guidelines. I have tried to ring again (can’t get through) so I have sent an email.

trying to get through to the dentist is a nightmare. You are are kept on hold for 1
minute and then you are passed through to the message service. I rang 6 times before leaving a message so I really tried to get in touch

OP posts:
HalfasleepChrisintheMorning · 18/11/2024 17:53

Labour have increased NI so staff pay without increasing NHS income. I wouldn’t expect NHS for much longer anyway! All the NHS dentists I know are planning their escape.

FWIW, turn up at reception tomorrow with a box of chocolates, apologise profusely and offer to pay for time wasted in person and my guess is they will give you another appointment. Fully NHS they aren’t allowed to charge for missed appointments so it’s 2 strikes and you’re out.
It will be up to the dentist, we are human and if you are nice to us we’ll be nice back!

YonderTweek · 18/11/2024 17:49

Redgreenred10 · 18/11/2024 14:07

So having a suspected stroke 3 years ago and testing positive for covid today gives me a dramatic life. So what might be the rest of the truth I am missing?? Oh yeah forgot i once walked in the surgery drunk and abused all the staff while wearing a I hate dentist hat.

Edited

I'm sorry but I actually lol'd at this. 😂I'd love an "I hate dentist" hat!

I would definitely appeal. They sound ridiculous. Good luck!

Maverickess · 18/11/2024 17:48

Redgreenred10 · 18/11/2024 14:16

ByHardyRubyEagle
does it not cost I lot more. I am willing to pay a bit more

Some private treatment isn't as expensive as I thought it would be, my dentist closed and there's little chance of being accepted as an NHS patient anywhere around here, I have two teeth that have crumbled in the last couple of months and an infection and including the antibiotics it's been roughly double what the NHS fees would have been for the same work done.

It's been a struggle to pay it all and I've cut back other things to pay for it which is a bit miserable (Christmas, heating etc) but it was that or be in constant pain and obviously without treatment the infection will keep coming back, and that puts other aspects of your health at risk.

It's pretty much a no win situation really, if you need treatment and you cannot find or use an NHS dentist then you either pay or suffer.

How people who need treatment and don't have the means to cut back in other areas manage, I don't know, I guess the poor buggers just suffer. Would have been me a few years ago, I struggled enough to pay for the NHS fees, private would have been beyond my means.

Icanttakethisanymore · 18/11/2024 17:47

RedHelenB · 18/11/2024 17:34

Exactly, she didn't have symptoms so why leave testing until the morning of her appointment?

I’ve honestly got no idea what you are talking about. The only reason she tested was due to her friends child - nothing to do with the dentist. The dentist didn’t require her to test at all.

Wendolino · 18/11/2024 17:46

@Pickandmixmood I don't know why you don't just call OP a liar. Keyboard warrior. You're pathetic.

RedHelenB · 18/11/2024 17:34

Icanttakethisanymore · 18/11/2024 15:57

The OP didn’t have symptoms, she tested because she was visiting someone with complex medical issues. The OP also never said the dentist didn’t have a receptionist, she said she couldn’t get through. My doctor has a receptionist and I frequently have to leave a message.

Exactly, she didn't have symptoms so why leave testing until the morning of her appointment?

potatocakesinprogress · 18/11/2024 17:28

Redgreenred10 · 18/11/2024 14:16

ByHardyRubyEagle
does it not cost I lot more. I am willing to pay a bit more

No it doesn't work out as that much more to be honest, especially as NHS make you pay for hygienist.

Boutonnière · 18/11/2024 17:26

We followed our lovely then NHS dentist to our current private surgery when she left after our old one was bought by a company that she later said was pushing her to do unnecessary treatments, especially on children. I was surprised that the private costs were not as high as I had assumed - I know that it’s different if even a small increase would be hard, or if people qualify for totally free treatment on the NHS, but I’m surprised by friends who I know have very much more than adequate incomes who continue to go to their NHS dentist and complain about the difficulty of getting appointments or getting the treatment they need under the NHS.

It didn’t use to be the case that NHS dentists are hard to find and no longer provide the standard of service that they did ( no receptionists ?! )and it shouldn’t be but it is now.

We have an oversupply of private dentists around here and they all publish their scale of fees on their websites so it’s easy to see if it is an affordable option after all.

beenwhereyouare · 18/11/2024 17:04

Pickandmixmood · 18/11/2024 14:04

Hmm, you do seem to have a dramatic life. I suspect you are not telling the whole truth about your history with this dental surgery.

???🙄

Boomer55 · 18/11/2024 17:00

Dentists can remove whoever they like. Go private, less hassle. 👍

DanielaDressen · 18/11/2024 16:57

Redgreenred10 · 18/11/2024 14:16

ByHardyRubyEagle
does it not cost I lot more. I am willing to pay a bit more

About £20 a month but that doesn’t inc treatment and fillings, root canals could be hundreds, I’d definitely try and get back on. I’ve been kicked out of my nhs dentists 18 months ago for them not having enough staff 🤷‍♀️. But apparently they can see me if I pay privately. Which i didn’t bother with. Then randomly I got an email last week saying they haven’t seen me in ages and to make an appointment so I rang up and made one (an nhs one) 😁👍

lifebyfaith · 18/11/2024 16:57

I understand completely why you're in this situation. Dentists are quick to chuck you off and don't really care about the reason.

With mine, you get once chance, but you're thrown off for less than 24 hours notice the second time.

I have chronic ill health and the first time I woke up feeling so unwell with runny nose etc. I was due for a filling and I explained there was absolutely no way the dentist would appreciate poking around inside my mouth while I was snotty and sneezing. They didn't care, I was told one more chance. Thankfully on that day I was well enough to go.

One short notice cancellation and you're out is incredibly shit.

Definitely appeal it.

friendconcern · 18/11/2024 16:35

Pickandmixmood · 18/11/2024 16:21

Neither. I’m not a troll. I was suspicious that the OP wasn’t telling the full story. It seemed unlikely that both the suspected stroke and the Covid coincided with dentist appointments and that she hadn’t missed other appointments or been a difficult patient before. Just saying 😀

Are you always this suspicious? You must have had a very straightforward life if this makes you suspicious. It’s entirely plausible and just normal life for many people.

pooballs · 18/11/2024 16:29

i hate it when places don’t have any system for cancelling appointments other than phoning up and speaking directly to somebody. My old GP surgery was like this and I couldn’t get through on the morning of my appointment to cancel (lines were always engaged 90% of the time anyway) so I got a ‘did not attend’ mark on my record. New GP fortunately has an option when phoning to cancel without speaking to somebody.

Pickandmixmood · 18/11/2024 16:21

This reply has been deleted

Message deleted by MNHQ. Here's a link to our Talk Guidelines.

Neither. I’m not a troll. I was suspicious that the OP wasn’t telling the full story. It seemed unlikely that both the suspected stroke and the Covid coincided with dentist appointments and that she hadn’t missed other appointments or been a difficult patient before. Just saying 😀

LivinInYourBigGlassHouseWithAView · 18/11/2024 16:14

RobinEllacotStrike · 18/11/2024 14:15

good luck.

My dentist cancelled my appointments due to pandemic, wouldnt make new appointments/reschedule after pandemic. Eventually I went in there and was told I was taken of the NHS list as I didn't have an appointment for 2 years - due to the pandemic & them not making appointments.

I think dentists are looking for any reason however spurious, to shed NHS clients.

Absolutely!

I know people who lost their NHS registrations with dentists after not being seen through the Covid period without warning. Really, really awful treatment of people.

pikkumyy77 · 18/11/2024 16:11

Pickandmixmood · 18/11/2024 14:04

Hmm, you do seem to have a dramatic life. I suspect you are not telling the whole truth about your history with this dental surgery.

What a ridiculous thing to say.

Butchyrestingface · 18/11/2024 16:09

Think your dentist has found this thread, OP. Grin

HeadJudgeShirley · 18/11/2024 16:05

Something similar happened to me recently. I missed an appointment because I was rushed into hospital because of an incident with my disability. Got kicked off the list for that.

I'm fuming both because I feel discriminated against for being disabled and because the only reason I needed the appointment in the first place was to repair a filling they'd made a complete hash of.

I'm not bothering to appeal because they were shit in the first place.

olderbutwiser · 18/11/2024 16:03

You are not registered with a dentist in the same way you are registered with a GP. It's up to the practice whether they treat you or not from appointment to appointment, and with the very high demand for NHS slots dentists can afford to be picky about who they prioritise. By all means explain and beg forgiveness but I wouldn't hold out too much hope. Round here (expensive SE) it costs dentists money to treat NHS patients so I can understand why some have a one-strike-and-you're-out rule.

Icanttakethisanymore · 18/11/2024 15:57

RedHelenB · 18/11/2024 14:52

I'd have tested for Covid the day before ( although as OP demonstrate she had symptoms then there really was no need) so I could give 24 hours notice. And I don't know any dentist without a receptionist, so not being able to get through sounds a bit of an excuse.

The OP didn’t have symptoms, she tested because she was visiting someone with complex medical issues. The OP also never said the dentist didn’t have a receptionist, she said she couldn’t get through. My doctor has a receptionist and I frequently have to leave a message.

Hallionflossie · 18/11/2024 15:43

RedHelenB · 18/11/2024 14:52

I'd have tested for Covid the day before ( although as OP demonstrate she had symptoms then there really was no need) so I could give 24 hours notice. And I don't know any dentist without a receptionist, so not being able to get through sounds a bit of an excuse.

My last dentist got rid of the receptionist and dental nurses had to answer the phone between appointments. I went in person to get an emergency appointment as couldn’t get a reply.

buffyspikefaithangel · 18/11/2024 15:41

Laughing at dramatic life
This year I've had tonsillitis twice, severe food poisoning (a&e), 2 trips to hospital for periods and something else I can't remember
I had to cancel a tattoo appointment, a contact lens one and a dentist appointment
My life must be way past drama

WillimNot · 18/11/2024 15:32

Exactly the same happened to DH and they would of budge. It's all to get rid of NHS patients to prioritise and for more people to go private.

It's a disgrace and one which the current government needs to get control of.

Once they find arbitrary reasons to remove their NHS clientele they can then go fully private. It's happening to everyone and they get away with it.

I hope you can find another dentist.

ByHardyRubyEagle · 18/11/2024 15:30

needsomewarmsunshine · 18/11/2024 15:29

That's great if you can afford it. I certainly can't nor can millions of others on a regular basis.

I didn’t have a choice, there are no NHS dentists in our area, and I am not wealthy at all, not in the least bit, it’s £15 per month. People living on low wages routinely spend more than that on their monthly mobile bill, but yeah…