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To appeal being thrown off the dentist nhs register

118 replies

Redgreenred10 · 18/11/2024 13:49

Been with my dentist 30 years. This afternoon I had an appointment and this morning I tested positive for covid. Now I know you don’t have to test anymore but my best friends daughter has complex disabilities and covid could be fatal so my best friend has provided her family and friends with covid test and just asks if we can a quick test before we come round. I was due to go round after the dentist.

now the dentist is still really anal re covid and a few days before sent me a questionnaire asking if I had any symptoms and if I did my appointment would have to be cancelled.

So after testing positive i rang the dentist 6 times and could not get through so I left a message explaining.

I have just received a message saying due to missing my appointment I am now removed from the NHS register. Basically for following their own guidelines. I have tried to ring again (can’t get through) so I have sent an email.

trying to get through to the dentist is a nightmare. You are are kept on hold for 1
minute and then you are passed through to the message service. I rang 6 times before leaving a message so I really tried to get in touch

OP posts:
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Newname71 · 24/11/2024 09:45

MusicMakesItAllBetter · 23/11/2024 21:44

Because she was being rushed to hospital for suspected stroke and then because she had tested positive for Covid.
OP wasn’t living the good life and thought fuck it

The dentist I work with (well me 😁 because I make a lot of the decisions because we’ve worked together for 37 years) would definitely NOT remove a patient from the list in these circumstances!!

MusicMakesItAllBetter · 23/11/2024 21:44

RedHelenB · 18/11/2024 14:20

I think yabu. You've missed 2 appointments in 3 years. There will be a waiting list.

Because she was being rushed to hospital for suspected stroke and then because she had tested positive for Covid.
OP wasn’t living the good life and thought fuck it

Shazam2 · 21/11/2024 07:55

The daily mail” Up to £12million could be spent to ensure detained immigrants continue getting free dental care and GP appointments at one detainee centre.Up to £12million could be spent to ensure detained immigrants continue getting free dental care and GP appointments at one detainee centre.
MailOnline can reveal that NHS bosses need new providers to take over the 24-hour services at Derwentside Immigration Removal Centre (

NHS: Latest news, breaking stories and comment | Daily Mail Online

Get the latest news on the NHS from Mail Online.

https://www.dailymail.co.uk/news/nhs/index.html

GoldenSunflowers · 21/11/2024 07:26

Shazam2 · 19/11/2024 19:09

This could be another reason you were struck off

Up to £12million could be spent to ensure detained immigrants continue getting free dental care and GP appointments at one detainee centre.

Where’s this from?

GoldenSunflowers · 21/11/2024 07:16

BooBooDoodle · 19/11/2024 18:05

This happened to me. Unfortunately I didn’t get very far. Last straw for me was when they said they were full and I missed an appointment due to Covid which I called 48hrs in advance to tell them. I went in to challenge them and saw a waiting room of refugees in there with police and social workers. I blew up and wrote a strong letter to my Labour MP. She’s absolutely useless like the rest of them. I still don’t have a dentist.

I’m surprised all those police didn’t put you in handcuffs when you blew up. Are you blaming the refugees, your Labour MP, or “the rest of them”? Put your anger aside and sort out your teeth.

Balletdreamer · 21/11/2024 07:04

My dentist took me off the list because I didn’t go for a 6 month check up. In all the time I’d been registered there I’d only ever gone once a year as I have no problem with my teeth, and they’d never said anything. NHS guidance is for appointments every two years I think if there are no issues. So I was quite surprised to suddenly be sanctioned for it! I tried to find out if it’s possible to appeal but basically they can do what they want. My dentist has a chain and is doing very well from it. He has no interest in nhs patients and I’m sure is taking any excuse he can to get rid of us. When I challenged them they told me they could offer me a private appointment. I said no thanks!

Ukrainebaby23 · 21/11/2024 06:53

notanothernamechange24 · 18/11/2024 14:07

@Pickandmixmood what??? Being rushed to hospital with a suspected stroke and missing an appointment due to covid (despite calling repeatedly to tell them) is not having a dramatic life! 🙄

Some people have no concept of real life issues.

lilkitten · 20/11/2024 22:34

DanielaDressen · 18/11/2024 16:57

About £20 a month but that doesn’t inc treatment and fillings, root canals could be hundreds, I’d definitely try and get back on. I’ve been kicked out of my nhs dentists 18 months ago for them not having enough staff 🤷‍♀️. But apparently they can see me if I pay privately. Which i didn’t bother with. Then randomly I got an email last week saying they haven’t seen me in ages and to make an appointment so I rang up and made one (an nhs one) 😁👍

I'm NHS and for their private patients they charge £33 a month, inc 2 check ups and 1 hygienist a year, though unless it's somehow better service I will look elsewhere when I go private as it's not a great place. It's too much for me at the moment unfortunately. I don't mind so much if they cancel my appointment as they've "met their NHS quota" but my kids had appointments cancelled twice and didn't see a dentist for over a year. Having to get kids seen privately isn't something I thought would have to be done, I'd rather give up my space so they could be seen.

Toptops · 20/11/2024 14:20

I was thrown off my (very good) dentist's Nhs list after being on it for 25 years. The only reason being change of policy. I'd dodged various bullets eg, having not kept up with 6 monthly checks (this one got my partner) but finally they did a blanket ban of everyone not on benefits or kids. I was gutted. Obviously we are still patients, just private ones. Same service.

Shazam2 · 20/11/2024 13:44

Fewer than one in four (24% )of people were happy with the health service in 2023, down 5 percentage points on the previous year alone. It is the lowest level since records began in 1983.
According to latest findings from the British social attitude survey, the study of 3,374 people in England, Wales and Scotland is seen as the gold standard test of how people feel about the NHS. It reveals that more than half (52%) are now dissatisfied with the NHS, the highest proportion since the survey began.

Bowies · 19/11/2024 23:38

Hopefully this is their stock response and it will be fairly straightforward to rebook your appointment.

Did you also try to email them beforehand? Even if they didn’t respond at the time it’s helpful evidence.

You may not have anyone to do it on your behalf, but if possible often helpful in these scenarios if someone can go in person to cancel/rebook.

They don’t seem great if they never answer the phone and are quick to strike you off, even if as we know there is a high demand for NHS dentists.

Hope you feel better.

Packetofcrispsplease · 19/11/2024 23:04

Oh no 😟 I am hoping that for your sake this is just some automated message and that you’re kept on their NHS list .
We weren’t able to get an NHS dentist and are all private now .
We joined their basic plan and the monthly cost isn’t bad at all plus that’s you covered for 2 check ups and 2 hygienist appointments at no extra cost plus X-rays included.
worked out we actually saved £ being on their plan once we added up the costs

Lollygaggle · 19/11/2024 20:12

The general dental council is there to protect patients . A complaint to them will instigate a series of investigations which are incredibly stressful and have resulted in many dentists committing suicide . Investigations can take years to complete . They can affect a dentists ability to keep or find a job , earn a living or continue in their career.

All totally pointless because in England and Wales there is no such thing as registration. You are only entitled to NHS treatment whilst you are under a course of treatment. Once that has finished the dentist has no obligation to see you as a NHS patient ever again. Although most will try to see regular patients if they have no capacity ie no contract money left for that year they will not even be able to see regular patients .

Most dentists will refuse to see people who miss or cancel appointments as they lose money on the NHS that cannot be recouped. However most if you write in and explain extenuating circumstances will be reasonable in seeing you again.

Please think twice before reporting to the GDC , is it a complaint that is serious enough to destroy someone’s career and life? Or is going through the practices own complaints system a much more proportionate response and more likely to be sucessful?

Sickdissapointed · 19/11/2024 20:10

Dentist can’t actually remove you from the list for being unable to attend through illness. I was removed from my dentists list due to missing an appointment. I had cancer and was on chemo. I had advised them of this many times. I had no joy from practise manager so I went to the Dental ombudsman. I was re instated in a flash. Overall it’s a poor dental practise but no other options unless you can pay to be seen privately.
Fight on. 🌺

Lollygaggle · 19/11/2024 20:04

Shazam2 · 19/11/2024 19:09

This could be another reason you were struck off

Up to £12million could be spent to ensure detained immigrants continue getting free dental care and GP appointments at one detainee centre.

I can’t even begin to say what is wrong with this comment.
But for avoidance of doubt medical and dental provision for immigrants is significantly worse than for the general population . They do not get special treatment or priority for dental services and in none of the ares I work is there any additional monies or provision for their treatment.

bluebalou · 19/11/2024 19:56

That is awful, I lost mine through a missed appointment and had to wait 12 months to get another nhs dentist place.
It's like one strike and you're out !
You can email the general dental counsel maybe they will have a word with them.

Lollygaggle · 19/11/2024 19:56

Shazam2 · 19/11/2024 19:06

It could be that if they take you off, they could be financially better off
”There is a Dental Recruitment Incentive Scheme in place, which offers a £20,000 'golden hello' to dentists who work in areas with a shortage of NHS dental services. This incentive is aimed at attracting dentists to underserved communities, but it isn't specifically tied to taking on migrants.”

Less than 1% of dentists will qualify for this golden hello and to date it has not been claimed by any dentist in the U.K.

BurntBroccoli · 19/11/2024 19:29

I think it's a common way to reduce the NHS patient list (and add you as a private patient).
Happened to me just after lockdown when my crown came loose and found out I had no dentist anymore!

Cocopops22 · 19/11/2024 19:26

Well me and my two children got kicked off our GP register today , because I was queuing up to order my prescription, and my son was having an autistic meltdown during the queue. When I got to the front the receptionist who is always rude and has a bad attitude said to me “you just wait to the side while I deal with the three people behind you first” …. I said excuse me I’ve been waiting the longest plus my son is extremely distressed I just want to order my prescription and leave. She proceeded to ignore me and speak to the man behind me. I sat there and wrote a complaint. Woke up today, they have sent a first class post which arrived this morning dated yesterday which says me and my two children have now been removed for the issues I had yesterday with staff? I was actually appalled … my son had an appointment tomorrow to test for asthma, not only this I paid them £50 three weeks ago to do a medical declaration which takes up to 4 weeks. They refunded my money and said they aren’t doing it…… I want to complain further but I’m actually glad they kicked me off thinking about it there’s so many bad reviews online about this GP and the receptionist so at least I know it’s not just me 🙄

TheTwinklyPoster · 19/11/2024 19:21

Redgreenred10 · 18/11/2024 14:00

Unfortunately I rang on the house phone so no call log

Log into your account online. Your calls are all logged on that. It could be crucial in proving you tried to repeatedly contact them. It seems very harsh to kick you off their list for one missed appointment, however, if you prove you attempted to contact them, I can't see them being able to refuse your appeal. Send a photo of your positive result with date also. The more proof the better!

Alwaysmoremonththanwages · 19/11/2024 19:11

RobinEllacotStrike · 18/11/2024 14:15

good luck.

My dentist cancelled my appointments due to pandemic, wouldnt make new appointments/reschedule after pandemic. Eventually I went in there and was told I was taken of the NHS list as I didn't have an appointment for 2 years - due to the pandemic & them not making appointments.

I think dentists are looking for any reason however spurious, to shed NHS clients.

exact same happened to me, tried to argue but they bought up a missed appointment from 3 years prior which I couldn’t remember of prove I missed or not. You are right they are looking for any excuse.

Shazam2 · 19/11/2024 19:09

This could be another reason you were struck off

Up to £12million could be spent to ensure detained immigrants continue getting free dental care and GP appointments at one detainee centre.

Shazam2 · 19/11/2024 19:06

It could be that if they take you off, they could be financially better off
”There is a Dental Recruitment Incentive Scheme in place, which offers a £20,000 'golden hello' to dentists who work in areas with a shortage of NHS dental services. This incentive is aimed at attracting dentists to underserved communities, but it isn't specifically tied to taking on migrants.”

umdontdothat · 19/11/2024 18:59

Drakhan · 19/11/2024 17:50

Tell them that you are reporting them to general dental council if you aren’t put back on the register.

Why? Nothing to do with the GDC. They won't be interested.
By the way OP, there is no such thing as registration with an NHS dentist and this has been the case since 2006. If you have an open course of treatment COT, there is obligation under the T+Cs of the NHS dental contract, to see a patient if urgent needs dictate but as to ongoing care after your COT is completed; that's it, there is no ongoing legal obligation for your dentist to see you under the NHS. There is a great deal of ignorance about this subject on this thread.

PiggyPigalle · 19/11/2024 18:31

They don't care now, as due to how fast the population's grown, they've lost control, given up.

Didn't used to be like that. I had two NHS Dentists in London over the years. One on Bond Street, the other was No1 Carnaby Street. Could get an appointment any time, no waiting.

The last time I went to an NHS dentist, there was a sign in reception, "If you have any concerns about hygiene, please report it to reception. That was enough for me, I hightailed it to private and never went back to NHS

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