Forgot to attend hair appointment

But she didn't have to use all the products so she definitely doesn't owe the full fee. I'm sure she had other stuff to get on with - the deposit and an apology is enough op.

I cancelled an appointment last week the morning of, so I text and offered to pay for the appointment but she said it was fine.

I would just call apologise and rearrange I think taking a box of chocolates in makes it awkward as they will be keeping your deposit so you've paid for their time

Did she not message or call you? I would check you’re not required to pay for the full appointment if you want to rebook first! My hairdressers take a 50% deposit and you can move your appointment as long as it’s more than 48 hours notice. Less than that and they keep it. No shows have to pay for the cost of their appointment first if they want to rebook. They are a little more flexible with regulars.

@Aquacitra why "and take chocolates or similar" for the team? Totally not needed the "team" weren't all doing her appointment.

I work in a salon. Call and apologise, ask to rebook. When you go again make sure you're early and take chocolates or similar (we have a team of 8-12 depending on the day and nice cakes or cookies for the staff are always welcomed).

Remember to put your appointments as reminders into your phone, for 4 hours before, or even the day before. It's saved my skin loads of times.

Also ask them to send you a reminder text 2 days before, my hairdresser always does that. That, plus my phone alarm means I don't forget 😊

They're getting £50 for doing nothing, I would think that's enough! Apology as well would be polite.

Hairdresser here as well !!
normally u get a reminder text !! if your late I would call 10 mins into missed appointment!
I did have a client do this and she bought me a big tin of roses she was genuinely sorry !!
And I appreciated it !

Flowers & chocs totally unnecessary just call & apologise & ask to rebook.

Box of chocolates is just awfully cringeworthy.

Phone and apologise, lose the deposit and rebook.

No need to get in such a flap about it.

Most salon's policies are you pay in full in situations like this. I'd do that.

I think if the cost is usually around £90 and you’ve paid £50 anyway, I would say that covers her labour time sufficiently. The £40 would be cost of colourant, foils, toner, products, etc. She’s not really out of profit, just hasn’t sold the products as quickly as she planned. An apology is fine.

It's up to the hairdresser to set their "fine" for a missed appointment, surely - i.e. the deposit. I don't see any need for the OP to offer to pay for the entire value of the service which she didn't have (so the hairdresser did not incur any product costs or labour).

My hairdresser normally texts the morning of the appointment to confirm I'm coming, or the night before. Did they not try to contact you?

If you are feeling awful about it, the way to stop feeling awful is to pay the whole price of the appointment. It's worth it to feel the guilt lift, and the stylist will probably be touched that you've offered without being asked.

You don’t need to do anything further. She’s been paid decently for not doing your hair already. Flowers and chocolates are a ridiculous proposition!

Contact her if you want to reschedule but you certainly don’t need to grovel.

The 50 deposit covers it. Just call and say your sorry and book a New appointment.

Hairdresser here. I would normally call the person after about ten minutes if they don’t show up, did they not try to contact you?

If I were you I would just message or call apologising, even if just to make it less awkward next time. As per pp, the deposit is there for protection and they are getting money for doing nothing! if I have a no-show, I tend to use that spare time to do something like admin, stock take etc so it’s not totally wasted time.

Flowers and chocolates seem really weird to me! Just apologize and make a new appointment. It must happen all the time. A lot of places ask for the full amount if you miss the appt, she has set a £50 deposit which must be the amount that suits her as that is what she has set!

Most places will be forgiving if it's a one-off.

The £50 deposit is fine, that will pay for their time and it's not like they used any of the consumables for the appointment. I'd just be honest and apologise, if you use the salon regularly and are usually reliable it'll be fine.

This.

The hairdresser could have called you, surely? My hairdresser would have. Most people arrive early for their appointments at the salon I go to, so my hairdresser would have noticed and phoned me.
In your position I would ring and say you are sorry about missing the appointment, what's the plan for rebooking and do you need to pay anything extra or does the deposit cover it? Then it's up to them out they deal with the it.
You won't be the first or the last to forget an appointment.

I think an inperson apology and a box of chocolates is fiar, given you’ve paid a deposit. You are not required to pay for the full appointment so don’t offer, not least as you’ve effectively paid the deposit to cover her time, the outstanding amount will be for product/materials etc and she dod not use them - she could have called you to ask why you were late/of you were on your way etc and reminded you that you were liable for the full amount had that been the arrangement. But you say she didn’t?

Btw, I also agree with other PPs that it’s odd she didn’t call you as most people call me if I am late to an appointment.