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Bus driver refused to make passenger leave

238 replies

MobilityCat · 16/11/2024 23:54

Last night on the very crowded bus I was unable to get to the wheelchair space to park, as it was full of luggage and people. The only place available was in the doorway.

A person stood next to me in the doorway and refused to move to allow people off, saying it was I that was in the way.

I asked him to move out of the doorway so other passengers could get off, but he wouldn't so I told him that he was being inconsiderate and he started shouting and swearing at me. I told him to move away and leave me alone.

He persisted so I called twice to the driver to get him off the bus, but the driver took no action to make him leave, so I was left to manage his abuse.

He then stood in front of me and threatened me, so I raised my walking stick and pointed it at him as a warning. He backed away but carried on threatening me.

I told him that I didn't want to hurt him but if he didn't leave me alone and continued threatening me I would.

He moved further away from me, but continued to swear at me, but since he was no longer a threat I just ignored him.

I was bullied as a child, but learned to stand up against bullies as they are basically cowards, but Is it asking too much to expect the driver to protect their passengers?

OP posts:
MyrtlethePurpleTurtle · 17/11/2024 11:27

NuffSaidSam · 17/11/2024 00:19

Bus drivers can't make people get out of wheelchair spaces or make people get off the bus. They're not paid enough to risk their safety for this. They're not armed. They're not trained in martial arts. They can tell people, but whether people listen or not is outside of the drivers control. He should have refused to move the bus though, it doesn't sound like a safe situation for anyone.

What were the other passengers doing? It's them that have caused this problem.

Not sure I agree. The bus drivers in my area enforce this very simply. They simply stop the bus if passengers don't make way for a wheelchair and nobody goes anywhere! Somehow that works a charm.

NuffSaidSam · 17/11/2024 11:26

snowmichael · 17/11/2024 11:14

If the passenger refuses without a good reason, the driver should tell them they are required to move.
As per the link

And if the passenger says no?

TwattyMcFuckFace · 17/11/2024 11:26

Sirzy · 17/11/2024 10:05

Things like this are why I am increasingly of the opinion that the wheelchair space should be closed until it is needed by a wheelchair user.

Travelling when disabled is hard enough without selfish people making it even worse

Unfortunately money comes first, and bus companies make far more money out of parents with buggies using the buses all day long, than the relatively small amount of wheelchair users.

Although I'm sure if they closed the space off, they'd get more wheelchair users confident enough to travel.

But again they'll be sadly considered an inconvenience because the more wheelchair users there are, the more the buses will run late, due to having to lower/higher the ramp to let them on and off.

So not only are the passengers who won't move utterly selfish, but the bus companies too.

MyrtlethePurpleTurtle · 17/11/2024 11:25

BoundaryGirl3939 · 17/11/2024 00:19

Who was in the wheelchair space? Technically, you have priority and whoever is there should move for you.

There's no 'technically' about it!

ImJustAGirlInACountrySong · 17/11/2024 11:20

@snowmichael

Op hadn't been assaulted.....she had THREATENED to do so herself tho..

AgnesX · 17/11/2024 11:18

Sleepysleepycoffeecoffee · 17/11/2024 04:43

This sounds too much of a one-sided story and I wonder what actually happened

I wonder why you don't believe it. I can easily see it happening on public transport especially when the disabled person doesn't back down and accept the shit they're being dealt with, which ranges from their space being abused to being verbally abused.

snowmichael · 17/11/2024 11:18

VegTrug · 17/11/2024 11:12

999?! Don't be so utterly ridiculous that is NOT what 999 is for!!!

Do you even know what assault is?
It absolutely is a 999 appropriate offence

snowmichael · 17/11/2024 11:14

Curtainqueen · 17/11/2024 10:30

And if the passenger says no?

If the passenger refuses without a good reason, the driver should tell them they are required to move.
As per the link

VegTrug · 17/11/2024 11:12

coolkatt · 17/11/2024 01:46

Next time this happens to you (cos it will I'm sorry) phone the police. And I mean 999.

999?! Don't be so utterly ridiculous that is NOT what 999 is for!!!

snowmichael · 17/11/2024 11:12

Curtainqueen · 17/11/2024 10:04

Personal opinion posted as fact. Your understanding is wrong. Perhaps you can show us the legislation or guidelines that say bus drivers are supposed to 'enfofce' anything of the sort?

https://www.gov.uk/government/publications/buses-and-coaches-features-and-help-for-disabled-people/buses-and-coaches-features-and-help-for-disabled-people
You are the one with personal opinion that is incorrect
The person you replied so snottily to quoted fact

Buses and coaches: features and help for disabled people

https://www.gov.uk/government/publications/buses-and-coaches-features-and-help-for-disabled-people/buses-and-coaches-features-and-help-for-disabled-people

VegTrug · 17/11/2024 11:11

My god I'm glad I don't live in London.

Also glad I don't have to use public transport, it sounds vile

itsgettingweird · 17/11/2024 11:08

Sirzy · 17/11/2024 10:05

Things like this are why I am increasingly of the opinion that the wheelchair space should be closed until it is needed by a wheelchair user.

Travelling when disabled is hard enough without selfish people making it even worse

👏👏👏

itsgettingweird · 17/11/2024 11:08

TheSnappyTaupeFinch · 17/11/2024 09:51

Sounds like the bus was full when you got on.
Wheelchair or not if the bus is full you wait for the next one.
This could have been avoided.

Not true.

It would be full if the priority wheelchair space was taken up by someone in a wheelchair.

But if the wheelchair space ant occupied then there's space.

People just don't want to move.

The same way people park in BB spaces because "they'll only be a minute" without a thought for the disabled person having a disability for life.

I've experienced people dipping their heads into their phones so they don't need to move a row on a train so my ds can get his wheelchair in the space.

I've also stood up from priority seats so a parent can sit their child in the space whilst they are in a wheelchair because I can stand whilst being near my ds.

It's called common decency. Something that's sadly lacking currently.

I will though say when ds and I have travelled the tube with his wheelchair people cannot move quick enough from the priory seats for him! He's not even in his wheelchair some of the time!

UrsulasHerbBag · 17/11/2024 11:07

I am sorry you had to be put in this situation and I am sorry for the 100’s if not 1000’s of disabled people who face this daily. I don’t know the legalities of what the driver should have done but I do know people with an iota of decency and common sense would have given priority to the wheelchair user. It is, sadly, a regular occurrence that people are assaulted on public transport and are too afraid to intervene and the driver is only human too. We need real change and real awareness of what other people have to face daily and what we take for granted.

Sleepysleepycoffeecoffee · 17/11/2024 11:00

thepariscrimefiles · 17/11/2024 10:30

Do you come onto every Mumsnet thread and say that (as we only ever get one side of the story) or do you only do this to OPs with disabilities?

Only those with disabilities, obviously 🙄

TwattyMcFuckFace · 17/11/2024 10:52

ChazsBrilliantAttitude · 17/11/2024 10:44

DH and quite a few of his friends have driven buses in London (they are immigrants and it’s a job you can qualify for relatively easily). Each one of them have stories of threats and violence towards them.

Bus drivers will not get out of the cab and intervene because if they get harmed the bus company will blame them for putting themselves in danger.
If they refuse to drive off and stop the bus they will be hauled into the management for not driving to their timetable.
Unless it’s a situation where they need to call the police they will probably play a recorded message then keep driving.

Unless it’s a situation where they need to call the police they will probably play a recorded message then keep driving.

Or not lower the ramp in the first place, because passengers ignored the recorded message asking them to move.

I don't blame any drivers for not wanting to remonstrate with passengers, but this man made it worse by allowing a wheelchair on when there was no safe space for it.

I can't imagine what goes through the minds of the selfish bastards who ignore the recorded messages.

x2boys · 17/11/2024 10:52

ssd · 17/11/2024 10:48

Bus drivers can't physically move anyone, surely people know that? Do people really expect bus drivers to man handle passengers and their property? They would be sacked.

They can refuse to drive on though untill everyone cooperates

ssd · 17/11/2024 10:48

Bus drivers can't physically move anyone, surely people know that? Do people really expect bus drivers to man handle passengers and their property? They would be sacked.

GETTINGLIKEMYMOTHER · 17/11/2024 10:47

NuffSaidSam · 17/11/2024 00:19

Bus drivers can't make people get out of wheelchair spaces or make people get off the bus. They're not paid enough to risk their safety for this. They're not armed. They're not trained in martial arts. They can tell people, but whether people listen or not is outside of the drivers control. He should have refused to move the bus though, it doesn't sound like a safe situation for anyone.

What were the other passengers doing? It's them that have caused this problem.

I have been on a bus where a very aggressive passenger, screaming abuse, caused the driver to refuse to move while he called the police to deal with her - yes, it was a woman.

ChazsBrilliantAttitude · 17/11/2024 10:44

DH and quite a few of his friends have driven buses in London (they are immigrants and it’s a job you can qualify for relatively easily). Each one of them have stories of threats and violence towards them.

Bus drivers will not get out of the cab and intervene because if they get harmed the bus company will blame them for putting themselves in danger.
If they refuse to drive off and stop the bus they will be hauled into the management for not driving to their timetable.
Unless it’s a situation where they need to call the police they will probably play a recorded message then keep driving.

x2boys · 17/11/2024 10:42

TheSnappyTaupeFinch · 17/11/2024 09:51

Sounds like the bus was full when you got on.
Wheelchair or not if the bus is full you wait for the next one.
This could have been avoided.

Only if the wheel chair space is full of other wheel chairs

TwattyMcFuckFace · 17/11/2024 10:41

Curtainqueen · 17/11/2024 09:59

It isn't a 'duty' at all.. My partner is a bus driver. They rely on the common sense of passengers in the hope they might do the right thing. They are not police officers. They can not make people get off busses. All they can do is press the alert to notify control there is a problem. It is then up to control to determine what to do. Not the driver.

If they're going to lower the ramp then it absolutely is their duty.

Because wheelchairs are not allowed in the aisle. The chair has to be positioned properly with it's back against the wall, and brakes applied.

The correct thing to do is ask passengers to clear the space and if they don't, not to lower the ramp.

An unsecured wheelchair in the aisle is dangerous for everyone on the bus.

Ginnnny · 17/11/2024 10:41

I’m sorry this happened, OP, and I’m sorry the bus driver was so crap!
where I live, drivers would make people move and get off if necessary to accommodate wheelchairs.

thepariscrimefiles · 17/11/2024 10:39

This reply has been deleted

Message deleted by MNHQ. Here's a link to our Talk Guidelines.

If there is anything in a wheelchair space other than another wheelchair, it should be removed when a passenger in a wheelchair gets on. That is the law. OP expecting to access the wheelchair space isn't expecting the world to revolve round her. Your comment is disgusting and ableist.

NuffSaidSam · 17/11/2024 10:37

Thebellofstclements · 17/11/2024 10:32

I think bus drivers take so much abuse that it's easier for them to not confront passengers and have the abuse shares out between the passengers. I once, obviously, leapt off the bus with my daughter in her push chair to let a wheelchair on, and the bus driver seemed surprised. I think buses make (lazy) people turn very nasty.

Perhaps it was the leaping that surprised him? I think most people just get off normally.

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