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Bus driver refused to make passenger leave

238 replies

MobilityCat · 16/11/2024 23:54

Last night on the very crowded bus I was unable to get to the wheelchair space to park, as it was full of luggage and people. The only place available was in the doorway.

A person stood next to me in the doorway and refused to move to allow people off, saying it was I that was in the way.

I asked him to move out of the doorway so other passengers could get off, but he wouldn't so I told him that he was being inconsiderate and he started shouting and swearing at me. I told him to move away and leave me alone.

He persisted so I called twice to the driver to get him off the bus, but the driver took no action to make him leave, so I was left to manage his abuse.

He then stood in front of me and threatened me, so I raised my walking stick and pointed it at him as a warning. He backed away but carried on threatening me.

I told him that I didn't want to hurt him but if he didn't leave me alone and continued threatening me I would.

He moved further away from me, but continued to swear at me, but since he was no longer a threat I just ignored him.

I was bullied as a child, but learned to stand up against bullies as they are basically cowards, but Is it asking too much to expect the driver to protect their passengers?

OP posts:
ThatRareUmberJoker · 17/11/2024 18:21

Cesarina · 17/11/2024 16:33

@ThatRareUmberJoker You have completely misconstrued the point of my post. If you had read it correctly, you would have seen that I said I was not criticising or judging, but curious.
I had assumed that being in a wheelchair meant that you didn't use walking sticks - and I had wondered how you could manage/manoeuvre both at the same time. Fortunately two other PPs explained why a person could indeed need both.
I was expressing no opinion whatsoever as to whether OP's actions were right or wrong.
Hope that sets things straight for you.

Thank you for setting me straight I was going to have a sleepless night over it.

Sirzy · 17/11/2024 18:18

QuestionableMouse · 17/11/2024 13:32

It's how badly accessible the buses are that's the problem. There should be more space for wheelchair users and pushchairs. The current space really isn't fit for purpose.

I remember seeing a wheelchair user demand a mum with a tiny baby move so they could use the space. The mum ended up having to get off the bus because there just wasn't enough space. Didn't really seem right to me.

If a parent uses the wheelchair space they need to willing to either collage the pram, move elsewhere or get off the bus.

the wheelchair space has been fought for by wheelchair users, it isn’t a space for anyone who fancies it.

MobilityCat · 17/11/2024 18:16

ChocolateSpider · 17/11/2024 13:32

if you give them the time it happened they can work out which bus it was. the time and the stop you got on.

Thanks I'll try to remember that

OP posts:
snowmichael · 17/11/2024 18:15

ImJustAGirlInACountrySong · 17/11/2024 11:20

@snowmichael

Op hadn't been assaulted.....she had THREATENED to do so herself tho..

So, no, you do not know what assault is

"Common assault is when a person inflicts violence on someone else or makes them think they are going to be attacked. It does not have to involve physical violence. Threatening words or a raised fist is enough for the crime to have been committed provided the victim thinks that they are about to be attacked."

MobilityCat · 17/11/2024 18:02

QuestionableMouse · 17/11/2024 13:32

It's how badly accessible the buses are that's the problem. There should be more space for wheelchair users and pushchairs. The current space really isn't fit for purpose.

I remember seeing a wheelchair user demand a mum with a tiny baby move so they could use the space. The mum ended up having to get off the bus because there just wasn't enough space. Didn't really seem right to me.

Wheelchair users campaigned for years to get one space on a bus. If buggy users need additional space they need to campaign for them.

OP posts:
MobilityCat · 17/11/2024 17:40

I cannot believe that you would say that. He was threatening me and I was defending myself, which prevented it from escalating. Are you saying that I asked for it?

OP posts:
oakleaffy · 17/11/2024 16:42

Many unhinged aggressive people seem to use public transport-I too have had incidents and it’s no wonder people want to use cars to keep away from aggressive assholes like these.

Cesarina · 17/11/2024 16:33

ThatRareUmberJoker · 17/11/2024 12:56

She was in her wheel chair being abused by a thug and she picked up her stick to defend herself cause no one else would. Good on her for sticking up for herself against an arsehole.

@ThatRareUmberJoker You have completely misconstrued the point of my post. If you had read it correctly, you would have seen that I said I was not criticising or judging, but curious.
I had assumed that being in a wheelchair meant that you didn't use walking sticks - and I had wondered how you could manage/manoeuvre both at the same time. Fortunately two other PPs explained why a person could indeed need both.
I was expressing no opinion whatsoever as to whether OP's actions were right or wrong.
Hope that sets things straight for you.

JoyousBiscuit · 17/11/2024 15:03

Fern95 · 17/11/2024 14:59

There are signs saying wheelchair priority and buggies must move but I think there should also be signs saying general passengers need to move as well since people don't seem to have any common sense. If there is literally nowhere for the passengers to move to then the bus hopper fare in London allows them to catch another bus for free within an hour I think. In the sticks I'm not sure how it works if you have someone with a baby/pram in the middle of nowhere and ask them to leave the bus. Presumably they are given another ticket unless it's the last bus.

I sometimes get on a bus with a bunch of other people and get kicked off because the driver's shift has overrun. We get told to get onto the next bus.

It always takes ages to board because lots of people refuse to tap again, claiming they'll be charged twice. No, they've literally tapped about 10 mintues ago, so they won't get charged for tapping again.

I don't know why, but I don't think the Hopper fare is that well understood... it's brilliant, it's £1.75 for unlimited buses within an hour.

Fern95 · 17/11/2024 14:59

There are signs saying wheelchair priority and buggies must move but I think there should also be signs saying general passengers need to move as well since people don't seem to have any common sense. If there is literally nowhere for the passengers to move to then the bus hopper fare in London allows them to catch another bus for free within an hour I think. In the sticks I'm not sure how it works if you have someone with a baby/pram in the middle of nowhere and ask them to leave the bus. Presumably they are given another ticket unless it's the last bus.

MobilityCat · 17/11/2024 14:58

ImJustAGirlInACountrySong · 17/11/2024 11:20

@snowmichael

Op hadn't been assaulted.....she had THREATENED to do so herself tho..

I suffered Verbal Assault and didn't threaten, just warned him.

OP posts:
CaptainBeanThief · 17/11/2024 14:48

MobilityCat · 17/11/2024 13:59

I'm usually very sympathetic for drivers as even ordinaly they have a lot going on apart from unruly passengers but surely as other posters have said they could have stopped the bus, opened the door and announced that it won't continue until the person in question got off.

I get it, I am disabled myself after a long stay in ICU in 2020 and 2023 albeit not in a wheelchair and I find it utterly disgusting that they didn't move I was just trying to work out possibly why this happened.
You shouldn't have had to deal with what you had to do, people are horrible and I hope you are ok. Well done for sticking up for yourself and I'm sorry if I came across wrong.

Fern95 · 17/11/2024 14:41

Bystander syndrome is horrible, no one helped us when someone tried to attack my husband (he accidentally stepped on this teenagers foot because it was stuck out quite far into the aisle). He just tried to stand in front of me/protect me because I was 8 months pregnant. Bus driver didn't stop or ask the person to get off even through the intercom which would have not put him in harms way. The driver is also behind a locked compartment on our buses.

TwattyMcFuckFace · 17/11/2024 14:35

JoyousBiscuit · 17/11/2024 14:33

I also made the point that bouncers were needed! (I.e. old school conductors with updated security training.)

There are always a lot of idiots on buses and as horrible and unsettling as that feels for us passengers... it must be even worse for the driver, stuck in a tiny area with only a glass shield for protection. They can't exactly run away.

No one should have to feel unsafe at work.

Yes, I agree 100%.

Although sadly the cost of bouncers would out-price many people from travelling.

JoyousBiscuit · 17/11/2024 14:33

TwattyMcFuckFace · 17/11/2024 14:30

It would also be quite useful to design buses with more space on them where the route goes past any of the big stations as chances are, people will have suitcases.

And if the space isn't filled with cases, the passengers will stand in it.

Then someone will try to get on with cases and the passengers won't move....

I also made the point that bouncers were needed! (I.e. old school conductors with updated security training.)

There are always a lot of idiots on buses and as horrible and unsettling as that feels for us passengers... it must be even worse for the driver, stuck in a tiny area with only a glass shield for protection. They can't exactly run away.

No one should have to feel unsafe at work.

TwattyMcFuckFace · 17/11/2024 14:30

It would also be quite useful to design buses with more space on them where the route goes past any of the big stations as chances are, people will have suitcases.

And if the space isn't filled with cases, the passengers will stand in it.

Then someone will try to get on with cases and the passengers won't move....

MissRoseDurward · 17/11/2024 14:26

It would also be quite useful to design buses with more space on them where the route goes past any of the big stations as chances are, people will have suitcases.

How do you make more space for luggage without reducing space for passengers?

It's not unknown round here (not London) for drivers to refuse to drive parts of some routes, because one or more drivers have been assaulted, or things have been thrown at buses.

Curtainqueen · 17/11/2024 14:21

MobilityCat · 17/11/2024 13:51

I once ever saw a bus stopped with the doors closed and heard a loud announcement saying " This bus is under attack, please call the police"

Your partner has my sympathy but I belive that the bus driver can deal with it without endangering themselves and common sense seems extremely rare.

Yes and when that alarm does go off, nobody calls the police to help the driver. They just get their phones out and film it to upload on tiktok for likes and LOL's instead. Unfortunately a driver cannot make anyone leave a bus. They rely on passengers being civilised enough to behave like grown ups. When there is trouble on board If you see a driver raise his hand to press a button on the control panel above his seat it's usually because he's requesting assistance discreetly in the hope revenue inspectors or police might be near the next stops to get on and intervene. It's a thankless job and my partner often comes home saying he hates his job and wants to leave after yet another day of persistent abuse, threats and fare evasion from passengers.

TwattyMcFuckFace · 17/11/2024 14:20

QuestionableMouse · 17/11/2024 14:10

I see you've totally missed my point. Buses should have more space for people who need it.

It shouldn't come down to putting one vulnerable user off the bus because another person needs the same space!

There is no vulnerability comparison here and it's baffling that you think there is.

Parents traveled on busses for decades without wheelchair spaces. They now don't always have to, but once in a blue moon if they do (because let's face it, how many wheelchair users do you see on a bus on a regular basis?) then they'll just have to get off and get on the one behind.

It's a nice/convenient thing for parents to have on a bus, but it's imperative for wheelchair users.

That's where the real vulnerability lies.

x2boys · 17/11/2024 14:15

QuestionableMouse · 17/11/2024 14:10

I see you've totally missed my point. Buses should have more space for people who need it.

It shouldn't come down to putting one vulnerable user off the bus because another person needs the same space!

They should ,but when it's categorically a wheelchair space ,that mums with buggies csn use when there are no wheelchairs, then obviously wheelchairs take priority

MobilityCat · 17/11/2024 14:11

Anewuser · 17/11/2024 10:15

Thank you. That has a wealth of information.

OP posts:
QuestionableMouse · 17/11/2024 14:10

TwattyMcFuckFace · 17/11/2024 13:36

WTF? 🤦‍♀️

The space is FOR wheelchair users.

What's not right about the mother either folding her buggy, or getting off the bus and catching the one behind?

I see you've totally missed my point. Buses should have more space for people who need it.

It shouldn't come down to putting one vulnerable user off the bus because another person needs the same space!

MobilityCat · 17/11/2024 13:59

CaptainBeanThief · 17/11/2024 10:04

My husband is a bus driver and tbh, if the bus was that packed he shouldn't have let you on because there would have been no room to park your chair even though it is common decency for people to move but where would they move to, if you get what I mean?
People are unhinged and nasty bastards and will literally start trouble in an empty room.
Bus drivers cannot get into an conflict as they have no protection themselves and also they are not allowed to leave their cab.

I'm usually very sympathetic for drivers as even ordinaly they have a lot going on apart from unruly passengers but surely as other posters have said they could have stopped the bus, opened the door and announced that it won't continue until the person in question got off.

OP posts:
JoyousBiscuit · 17/11/2024 13:55

TBH, some London bus routes - and in particular, night bus routes - could do with a conductor. And when I say conductor, I really mean trained and licensed bouncer. People have no common decency and the driver is there to drive not get involved in situations where they feel unsafe.

It would make life easier for wheelchair chair users, lone women would be safer, and it would reduce fare evasion.

However, prices would have to go up to pay for the extra salaries.

Pushchair users can be oblivious. I was on the bus once when the wheelchair space had two buggies wedged in there and there was no more space. A couple with a double buggy got on, and couldn't figure out why the driver wouldn't move when their pram with kids in it was in the doorway and not securely parked...

A lot of prams are bigger and bigger these days too. They should all be easy to collapse with one hand and not designed as shopping trolleys that parents feel unable to collapse because even if you can take the baby out, they're rammed with stuff.

I also find wheelchair ramps are often broken, and that shouldn't be acceptable. I've seen people struggle to get off the bus because the ramp has broken after they've got on. I think if you've let a wheelchair user onto your bus and the ramp has then stopped working, your default solution should not be to keep driving and to only remain in place where other bus users have taken it into their own hands to block the doors to stop the driver from leaving, and to help carry the chair off the bus. I just think some drivers are atrocious towards chair users.

It would also be quite useful to design buses with more space on them where the route goes past any of the big stations as chances are, people will have suitcases. It would help avoid the confrontation altogether if more people's needs were being met at the same time.

MobilityCat · 17/11/2024 13:51

Curtainqueen · 17/11/2024 09:59

It isn't a 'duty' at all.. My partner is a bus driver. They rely on the common sense of passengers in the hope they might do the right thing. They are not police officers. They can not make people get off busses. All they can do is press the alert to notify control there is a problem. It is then up to control to determine what to do. Not the driver.

I once ever saw a bus stopped with the doors closed and heard a loud announcement saying " This bus is under attack, please call the police"

Your partner has my sympathy but I belive that the bus driver can deal with it without endangering themselves and common sense seems extremely rare.

OP posts: