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Bus driver refused to make passenger leave

238 replies

MobilityCat · 16/11/2024 23:54

Last night on the very crowded bus I was unable to get to the wheelchair space to park, as it was full of luggage and people. The only place available was in the doorway.

A person stood next to me in the doorway and refused to move to allow people off, saying it was I that was in the way.

I asked him to move out of the doorway so other passengers could get off, but he wouldn't so I told him that he was being inconsiderate and he started shouting and swearing at me. I told him to move away and leave me alone.

He persisted so I called twice to the driver to get him off the bus, but the driver took no action to make him leave, so I was left to manage his abuse.

He then stood in front of me and threatened me, so I raised my walking stick and pointed it at him as a warning. He backed away but carried on threatening me.

I told him that I didn't want to hurt him but if he didn't leave me alone and continued threatening me I would.

He moved further away from me, but continued to swear at me, but since he was no longer a threat I just ignored him.

I was bullied as a child, but learned to stand up against bullies as they are basically cowards, but Is it asking too much to expect the driver to protect their passengers?

OP posts:
Elleherd · 19/11/2024 05:11

The driver shouldn't have moved the bus with you not in the crash protection space, which is a big part of what the wheelchair space is really all about, it's for everyone's safety, flying occupied wheelchairs do a lot of damage to all in a crash.
It isn't the drivers role to actively deal with disputes, it is their role to refuse to move their bus in an unsafe situation, and radio the incident affecting the bus timetable in.

It's left up to passengers, police, and control, what they do to get the bus moving again. It won't always work in your favor, law or no law. Some days you're the statue, some days the pigeon.

You shouldn't be confronting the twat that refused to let others of the bus, let others deal with his twattery. When he says to others you're the problem, just say loudly in you best MN accent: 'Sorry we're both totally in the way aren't we? People will shove their way past avoiding getting hurt by the wheelchair, and with your brakes on you're less movable by crowd movement than he is.😈

A lone woman in a wheelchair with a walking stick and using public transport, or blue badge parking, or shopping, in a busy city, will be experiencing a lot of these situations just for existing...

I don't bother talking about how crap life can be for women in wheelchairs, on MN because there's no point, but can confirm it's rare a week goes by without a depressing incident related to other people and disability doesn't occur.

It's pants, but how you handle or slough incidents off, generally (but not always) determines how big an issue it blows into for you, or not.

DdraigGoch · 19/11/2024 02:26

rwalker · 18/11/2024 21:07

You really have no idea how dangerous and volatile the general public can be

I don’t blame the driver for not getting involved

I am very well aware of how volatile the public can be. Several of them have done prison time following their behaviour towards me at work (not buses but still public transport). I still don't move my train unless I deem it safe. There was nothing to stop the bus driver from refusing to move the bus until the OP was safely parked. He could have remained safely in his cab while this went on. Leaving a wheelchair in the aisle puts its occupant at risk in the event of sudden braking and also obstructs fire exits.

MobilityCat · 19/11/2024 01:29

C152 · 18/11/2024 21:02

Agreed. I avoid taking my son (in his wheelchair) on public transport whenever possible and would rather walk miles pushing him than endure the bus...because most people are selfish shits and drivers are no help.

I'm really sorry that it's come down to this for you and your son. I became a wheelchair user later in life and it was a real awakening for me.

OP posts:
MobilityCat · 19/11/2024 01:15

wisestbee23 · 18/11/2024 18:08

As a carer to a powerchair-using Husband, I can tell you that some kind of incident where folk are downright thoughtless happens EVERY single time we go out - and we go out a lot. This is our life unfortunately, so it really isn't unusual at all.

I concur as a wheelchair user, we are disabled by our environment and societal norms

OP posts:
Mt61 · 19/11/2024 00:14

You was lucky, they could have been a nutcase with a knife 😩

CrowleyKitten · 18/11/2024 23:31

wisestbee23 · 18/11/2024 18:08

As a carer to a powerchair-using Husband, I can tell you that some kind of incident where folk are downright thoughtless happens EVERY single time we go out - and we go out a lot. This is our life unfortunately, so it really isn't unusual at all.

one of my friends is a powerchair user, and hearing about some of the many incidents she faces has made me really aware of how many microagressions, and thoughtless ableist language and behaviours are part of peoples daily lives.

TwattyMcFuckFace · 18/11/2024 23:28

CrowleyKitten · 18/11/2024 23:12

sounds like OP may be an ambulatory wheelchair user. perhaps using the stick for support when they have to stand up to get something off a shelf for example.
not everyone that uses a chair is unable to stand or walk short distances.

Yes, the OP answered this.

CrowleyKitten · 18/11/2024 23:12

Cesarina · 17/11/2024 12:25

@MobilityCat Apologies if someone has already asked this............I'm a bit confused. You were unable to use the wheelchair space as it was taken up by luggage and people.
But then you refer to your walking stick, and potentially hitting the aggressive man with it.
So were you in your wheelchair and using a walking stick?
Not judging or criticising, just curious.

sounds like OP may be an ambulatory wheelchair user. perhaps using the stick for support when they have to stand up to get something off a shelf for example.
not everyone that uses a chair is unable to stand or walk short distances.

Bowies · 18/11/2024 22:52

It have got to that as the driver should have refused to move until the space was cleared for you to secure your chair.

It doesn’t seem safe for the driver to have driven off like this.

I think you should complain about the driving letting you on but not ensuring/waiting for the wheelchair space to be cleared before driving off.

rwalker · 18/11/2024 21:33

C152 · 18/11/2024 21:23

I do, actually.

You SHOULD blame the bus driver for not doing his job. You should also blame the company for having inadequate training/security measures in place, successive governments for underfunding police, and for creating massive rifts in society which see the vulnerable attacked and treated like dirt and yet somehow it still ends up being their fault.

In that case you should know how vulnerable the driver would be there’s thousands of attacks and assaults on public workers and a few deaths
you can all the training in the world they have zero powers to enforce
ax for security/bouncers on buses how do you suggest there funded

C152 · 18/11/2024 21:23

rwalker · 18/11/2024 21:07

You really have no idea how dangerous and volatile the general public can be

I don’t blame the driver for not getting involved

I do, actually.

You SHOULD blame the bus driver for not doing his job. You should also blame the company for having inadequate training/security measures in place, successive governments for underfunding police, and for creating massive rifts in society which see the vulnerable attacked and treated like dirt and yet somehow it still ends up being their fault.

rwalker · 18/11/2024 21:07

C152 · 18/11/2024 21:00

"stuff like this" - you mean applying the law, which IS part of their job?! The OP's issue is ABSOLUTELY with the individual bus driver and, if applicable, the bus company who possibly failed to provide him with adequate training.

There is ONE safe space on a bus for wheelchair users. Whilst others may use it if there is no wheelchair user on board, they must vacate it (and move their prams, luggage, dogs etc) out of the way as soon as a wheelchair user wishes to board. It is the driver's job to tell them to do so.

https://www.gov.uk/government/publications/buses-and-coaches-features-and-help-for-disabled-people/buses-and-coaches-features-and-help-for-disabled-people#using-a-wheelchair

You really have no idea how dangerous and volatile the general public can be

I don’t blame the driver for not getting involved

C152 · 18/11/2024 21:02

wisestbee23 · 18/11/2024 18:08

As a carer to a powerchair-using Husband, I can tell you that some kind of incident where folk are downright thoughtless happens EVERY single time we go out - and we go out a lot. This is our life unfortunately, so it really isn't unusual at all.

Agreed. I avoid taking my son (in his wheelchair) on public transport whenever possible and would rather walk miles pushing him than endure the bus...because most people are selfish shits and drivers are no help.

C152 · 18/11/2024 21:00

wombat1a · 17/11/2024 02:48

There is already a shortage of bus drivers, a lot of it due to the abuse they get. If they start getting involved in stuff like this then there will be even less of them soon. Sorry OP but your issue is not with the bus company but with society.

"stuff like this" - you mean applying the law, which IS part of their job?! The OP's issue is ABSOLUTELY with the individual bus driver and, if applicable, the bus company who possibly failed to provide him with adequate training.

There is ONE safe space on a bus for wheelchair users. Whilst others may use it if there is no wheelchair user on board, they must vacate it (and move their prams, luggage, dogs etc) out of the way as soon as a wheelchair user wishes to board. It is the driver's job to tell them to do so.

https://www.gov.uk/government/publications/buses-and-coaches-features-and-help-for-disabled-people/buses-and-coaches-features-and-help-for-disabled-people#using-a-wheelchair

Buses and coaches: features and help for disabled people

https://www.gov.uk/government/publications/buses-and-coaches-features-and-help-for-disabled-people/buses-and-coaches-features-and-help-for-disabled-people#using-a-wheelchair

Lovelysummerdays · 18/11/2024 20:03

Up my way a child of 15 was sentenced to four years having head butted and punched a driver who refused to let him on as too drunk. He had to an underlying heart condition and he died, 56 years old. It’s stuff like this which keeps drivers in their cabs.

Gingernan · 18/11/2024 19:55

This is awful and I'm so sorry. My partner was a London bus driver for many years and they are told not to put themselves in danger from possibly abusive passengers ( some are terrifying and not all drivers are big burly people) they should call for back up including police. There is cctv.
I do remember my partner used to refuse to start the bus if a passenger was being difficult and the rest of the passengers comments were usually enough to get them to leave.

Ukrainebaby23 · 18/11/2024 18:53

Don't buses have Cctv these days, we had an incident in our tram, I gave a statement and they corroborated with tram cctv. Prosecuted and sentenced.

wisestbee23 · 18/11/2024 18:08

NiftyKoala · 17/11/2024 06:00

I agree. Just from other threads there seems to be a lot of these situations happening to OP.

As a carer to a powerchair-using Husband, I can tell you that some kind of incident where folk are downright thoughtless happens EVERY single time we go out - and we go out a lot. This is our life unfortunately, so it really isn't unusual at all.

MobilityCat · 18/11/2024 14:25

DdraigGoch · 18/11/2024 13:32

Presumably this one is worth a report on the same basis then.

Thank you, yes I have now given the bus number and approximate time to Tfl.

OP posts:
DdraigGoch · 18/11/2024 13:32

MobilityCat · 18/11/2024 12:14

I've been thrown around in my wheelchair twice while navigating through passengers to the back rest. Reported the driver both times.

Presumably this one is worth a report on the same basis then.

MobilityCat · 18/11/2024 12:14

DdraigGoch · 18/11/2024 01:33

Is the bus safe if there is a wheelchair user who isn't parked correctly? I thought that drivers weren't supposed to move off until the back of the wheelchair was against the rest.

I've been thrown around in my wheelchair twice while navigating through passengers to the back rest. Reported the driver both times.

OP posts:
MobilityCat · 18/11/2024 12:11

JubileeJuice · 18/11/2024 00:48

You were. More than once. Wheelchairs have people in them. They don't just miraculously appear on buses. Basic courtesy.

It's so gross when I'm somewhere like a restaurant and staff will say to my DH, "The wheelchair can go there". I'm a fucking human, not a wheelchair. I'm a wheelchair USER, not a wheelchair. Describing an actual person as an object is just vile.

This!

OP posts:
AutumnLeaves24 · 18/11/2024 03:16

JubileeJuice · 18/11/2024 00:48

You were. More than once. Wheelchairs have people in them. They don't just miraculously appear on buses. Basic courtesy.

It's so gross when I'm somewhere like a restaurant and staff will say to my DH, "The wheelchair can go there". I'm a fucking human, not a wheelchair. I'm a wheelchair USER, not a wheelchair. Describing an actual person as an object is just vile.

@JubileeJuice maybe they aren't referring to you, but the actual wheelchairs? Maybe they are assuming you'll move ie be moved to a dining chair?!

maybe give them the benefit of the doubt until the absolutely make it clear, then whether floor with them!!

AutumnLeaves24 · 18/11/2024 03:08

Sleepysleepycoffeecoffee · 17/11/2024 04:43

This sounds too much of a one-sided story and I wonder what actually happened

Oh give over.

DdraigGoch · 18/11/2024 01:55

oakleaffy · 17/11/2024 16:42

Many unhinged aggressive people seem to use public transport-I too have had incidents and it’s no wonder people want to use cars to keep away from aggressive assholes like these.

Quite a lot of unhinged, aggressive people drive cars too. Pretty worrying given that a car is essentially a lethal weapon:
www.theguardian.com/world/2024/oct/18/paris-suv-driver-charged-with-after-cyclist-run-over