To want my money back in my acct asap

Join the Facebook Group called 'Royal Mail (unofficial) Complaints Group'
There are lots of very helpful and knowledgeable people on there. Some are Royal Mail posties.

Royal Mail uses GPS to track deliveries. If the accidentally deliver to the wrong address, you need to tell them. They can then try to retrieve the parcel.

Of course the co. won't refund you immediately. They will initially assume you're pulling a fast one, as so many others do. They will only refund after liaising with Royal Mail

Don’t you do a lot of online shopping? The courier has probably ran out of time and marked it as delivered, it will probably turn up. They are under enormous time pressure.

I agree and it is quite risky as delivery drivers either leave with a neighbor, who then lie about receiving the parcel or the delivery drivers don’t bother to deliver at all.

I can remember when delivery was 28 days from ordering and you couldn't do a thing about a refund until 28 days had passed, then it could take 28 days to get your money back AND no tracking!

Anyone been through similar?

no, no one, no one has ever stayed in for a delivery and for it not to be delivered.

This might sound obvious but what does the tracking say? Sometimes they send a photo with where it was left. You haven’t said you have checked outside or with neighbours, just that no one knocked on your door.

Check the delivery photo... they probably delivered it to some random house.

Just had this, the claimed they delivered it with a photo of it on the ground outside a random house with a terracotta porch... no houses here even have porches.

Yodel are terrible just say they delivered it as per the GPS... they don't check addresses just follow a satnav and throws it out where ever that says even if its nowhere near the actual delivery address.

Did the courier email proof of delivery ie signature or photo? Some don't and as others have said you get an email saying it's delivered then it turns up next day.
You won't get an immediate refund as the company will have to investigated with the courier company.
Just a little tip having worked in customer service you usually get better service when you are reasonable - when you demand and are irate over something the company have no control over many service assistants will be less inclined to help....

I don't think OP was expecting quality legal advice, more just venting. But in any case , she has excellent legal advice at 15::31 from @Bellaboot

I'm going to sound like I'm giving you a right telling off, but here goes....

Never ever order something to be delivered the day before you absolutely need it. You could have ordered the coat two weeks ago. (Awaits plaintiff cries of but, but, but). Online ordering and delivery are hit and miss, I wouldn't take the chance.

As a matter of interest, are all the coats/jackets that you own completely threadbare, or do you not have any others to wear tomorrow? Again, you left it too late to guarantee delivery.

The parcel will arrive later on or tomorrow morning. Well I hope so otherwise you will freeze.

For medical reasons, almost everything I purchase is delivered. I got 5 packages yesterday with banal items.

couriers lie and mark items delivered in advance all the time. They don’t want to get dinged for late delivery. The package shows up the next delivery day.

packages get delivered to the wrong address all the time. Most of the time somewhere nearby. If you have a neighborhood chat, get on there and see if anyone has mentioned your package. If not, ask if anyone has it.

most businesses will insist on resending the item, but occasionally will make an exception. You can read the shipping policies on the website to learn this particular companies policies. If an exception comes, it is likely to be offered easily. I’ve never fought for one. It will be things like my package seems to have gotten lost in customs given how long it has been there and they give me a choice to resend or cancel. With a delivery reported, they are less likely to want to cancel because it’s more likely you are scamming.

if you get a lot of deliveries or purchase expensive items, it is worth getting a doorbell camera. We have been able to use that as evidence with companies in particular circumstances.

I ordered a coffee table last week from eBay, Like you I waited in all day then suddenly got an email saying it had just been delivered. No knock at the door, door camera didn't go off etc just an email saying it had arrived. I looked outside anyway on the off chance it was out there.

Contacted eBay right away to say I didn't have it, they checked the tracking and it said delivered on their end.

Next day had a knock on the door from dpd with my table, when I told him about already having the delivery email the previous day he said sometimes if they know they won't have time to deliver it that day they will mark it as delivered and drop it off the next day, maybe something like that has happened and you might get it Monday?

I have had this with Evri as well - silently delivered the parcel (did not ring the doorbell), took a photo and took it back to their van. Anything worth over £20 can get nicked.

Loads of issues with them delivering to just anywhere but the address. Someone found a parcel just by the side of the road in our village.

How do you know it was the very guy that nicked if? And if you have evidence of that why didn’t that secure a refund or go to police?

Incorrect.

you need to take it up with who the contract is with which will be the retailer. It is up to the retailer to then contact the courier.

Sometimes we get this, for some reason the postie hasn't yet delivered, but it is marked as such and arrives the next working day.

This happened to me recently. I rang the delivery company and they rang the driver. Turns out he delivered it to the wrong street so they told him to fetch it and deliver it to the right house. My parcel was delivered to me about 2 hours after my phonecall. Ring the delivery company and see what they say.

Again. It’s not called that anymore

for info. It’s now called the consumer contracts regulations!

It’s not called the distance selling act anymore

two. It doesn’t enforce it for a change of mind. It means that you can cancel the contract within 14 days as you’re protected buying it online. They can refuse to refund you for change of mind in a shop. But it’s illegal for an online order

younneed to get your facts straight

Isn’t there a picture of where it has been delivered?

my parcels appear in the shed, log store, wheelie bin, behind plant pots, in the porch. We have a few outbuildings and I’ve very often found parcels just dotted around.

There’s always a picture. More often than not they take a picture of the recipient holding the package. Have you checked this?

That’s incorrect.

you’re contract is with the company

abyobe else goes through this. Pm me! There’s consumer laws and consumer contracts. I can help. That was the companies fault.

everyone try to pay with a credit card. Even if you pay it back straight aaay. You get much more help when buying it on a credit card.

I can help though!

So. They have a contract with you

they must deliver the item to your house. If it gets lost or stolen then it’s up to them to sort it

I doubt very much that they’ll give you the money today.

how did you pay? Credit card? PayPal?

Our local Facebook page often has posts asking whether anyone has received a delivery that isn’t theirs with photos of front doors attached and it always involves one of two delivery companies. It seems it’s a common occurrence.
If I received a parcel that wasn’t mine I would try my best to track down its rightful owner but I’m sure a lot of people just keep hold of things in the hope that the rightful owner will turn up, and when they don’t keep whatever it is for themselves.

When I buy on line now I always check how they are going to be delivered and don’t bother buying if there is no option to pick up from a collection point.
I understand your frustration OP but think a speedy refund will be unlikely