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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

AIBU to be absolutely devastated by this?

370 replies

Haveyouseenthischicken · 16/11/2024 00:16

Posting here for traffic and because I am desperate for someone to talk me down off the ledge!

We own a flat in an expensive part of England. We paid £275k for it back in 2020, it came with a £1900 annual management fee. We thought ah, not so bad, it’s a city centre flat in a new development. In 4 years it’s gone up to £3600. The services received are crap. Over £50k for ‘gardeners’ who come once a year to mow the communal lawn. Cleaners who clock in on the sheet then leave 10 minutes later having done nothing. A scummy company basically, con artists and of course they’re totally unregulated.

We were unluckily caught up in the cladding scandal, and the whole saga of having this rectified took nearly 4 years in total. We moved out over 2 years ago and relocated for career changes, and have been living in a tiny 1 bedroom flat ever since. We couldn’t sell due to the lack of fire safety so have had to rent. We got the fire safety certificate and thought great, now we can sell our flat and move on with our lives! Now we can start trying for a baby (I’m 31, time isn’t on my side).

The flat has been on the market for 6 weeks and not a single viewing or enquiry. We’ve already priced it 25k below market value. Our agent believes it’s the high service charge putting people off.

After 2 years of hell waiting for the certificate and constant pushbacks by the housing developer for non existent reasons, we’ve today been told that our 2025 service charge will be between £7-9k PER FLAT to cover the cost of a new building safety report for all buildings over 18m high. There’s no guarantee this is a one off payment either. If people don’t want to buy with a £3600 service charge, they aren’t going to touch a flat with a £7-9k service charge.

I am absolutely devastated and have been crying since we found out. We thought this hell was over. Our lives have been stalled for over 2 years already. We can’t afford this charge. We are looking at a potential £700+ addition on top of our mortgage. We have tenants in at the moment but their rent only covers the mortgage and the service charge. We never have and never will make any profit off the flat, we rented it out of desperation and because we needed to relocate.

We are now looking at selling it at auction with a reserve price of £230k. We have an £80k deposit in this property and £180k left on the mortgage, so we would be selling at a major loss but at this point it seems the best option. We’ve even stooped to contacting those house buying companies.

I know it sounds dramatic but it genuinely feels like our life is over. We are just normal people with normal salaries. This will financially ruin us 😭

OP posts:
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BrotherViolence · 16/11/2024 12:45

Totally out there suggestion probably but can you relocate after you sell? In e.g. parts of Wales or the North East you can find decent homes for £200k. We relocated and love it. Our home isn't worth much but it's big and nice and in a decent area with lower COL. We had jobs that allowed it, though, and were happy to build new social connections.

Feelingathomenow · 16/11/2024 12:41

Haveyouseenthischicken · 16/11/2024 12:38

It’s not FirstPort! But I’ve heard terrible things about them. It’s HML group.

Ah fair enough we have FP.Quite frankly they should just rename themselves Dick Turpin Ltd.

Sorry you’re going through this.

Haveyouseenthischicken · 16/11/2024 12:40

Caddycat · 16/11/2024 12:07

Is it the service charge going up or is it a one off repairs/works that need to be carried out and is covered/needs to be covered by a section 20 notice?
I wouldn't suggest "going after them" but getting legal advice is a great idea. Is renting it out in the meantime an option?

It’s currently rented out but we basically just about break even on the rent and covering the fees and our salaries pay for our current rented home.

The service charge itself has gone up but we haven’t been told yet if the massive charge for the building safety case is a one off or a recurring charge every year!

OP posts:
Haveyouseenthischicken · 16/11/2024 12:38

Feelingathomenow · 16/11/2024 11:52

It’s not a company who are the initial place where a ship
might dock is it? If so, have you joined the FB group? Lots of advice on there.

It’s not FirstPort! But I’ve heard terrible things about them. It’s HML group.

OP posts:
buffyspikefaithangel · 16/11/2024 12:37

They're ridiculous

Mine send gardeners that basically razor the grass back to mud, way too often
I can say please don't mow my garden, let the grass recover but they won't lower the cost or change how often they come

My garden is trashed, the sort of decorative area looks awful and there's fuck all I can do about it

Lisanoonan · 16/11/2024 12:34

The leasehold system is mad too.

I haven't lived everywhere but in the countries that I have lived in, only the UK had a leasehold system.

In the other countries I as in, all of the apartments were freehold.

Feelingathomenow · 16/11/2024 12:31

Just a slight aside, new build freehold’s often have similar issues - one company has a very near monopoly. If the govt want more new builds it really needs sorting out. Have to pay full council tax but no services provided to the estate. Even less rights than leasehold.

Tvp123 · 16/11/2024 12:19

The residents in my development have put together a resident's association and the main team who run it have done an amazing job at getting some costs down. One point made that really stuck with me is that the management companies are providing us with a service and we should have a say in what that is. They have also demanded more transparency in costs and we've realised it is a bloody racket. I can see this being the next big scandal, with managing agents being found to be getting kick backs and having no accountability.
I completely understand your frustration, as although our costs have remained the same the last couple of years due to the associations hard work, we still pay similar fees to you in a new build.

StormingNorman · 16/11/2024 12:17

It’s good to read your update. You sound more energised to tackle it this morning.

Awful situation but it will pass and you will get to a better place.

Ginmonkeyagain · 16/11/2024 12:11

Lessees do have rights in relation to service charges but few understand them or how to exercise them or are just not interested. You can ask to see accounts and invoices, you have to be consulted over any works that cost more than £250 per flat, you can exercise your right to manage.

Lisanoonan · 16/11/2024 12:07

This is what scares me about buying a flat. The maintenence fees are so unregulated.

I would advise you first of all not to panic.

You're not actually losing any money. You said the rent covers the mortgage and the maintenece fees.

Secondly seek a good bit of advice before you make your next move. So you can make an informed move. Talk to the maintenence company. et housing advice. Get advice from people who've been through a similiar thing. Get legal advice if you can.

Theres No harm at all,in putting the flat up for auction at a lower price if you want ro get rid of it

Caddycat · 16/11/2024 12:07

Is it the service charge going up or is it a one off repairs/works that need to be carried out and is covered/needs to be covered by a section 20 notice?
I wouldn't suggest "going after them" but getting legal advice is a great idea. Is renting it out in the meantime an option?

GivingitToGod · 16/11/2024 12:02

nfkl · 16/11/2024 00:20

Can only send you this OP 💐
it is very unfair and I feel your pain

Ditto
Legalised theft
Have you and other leaseholders considered getting advice from LEASE?

Feelingathomenow · 16/11/2024 11:52

It’s not a company who are the initial place where a ship
might dock is it? If so, have you joined the FB group? Lots of advice on there.

Haveyouseenthischicken · 16/11/2024 11:44

@L00nnggHaulSleep we are honestly thinking this is the route to rate. We are too young to keep holding onto this for years and years. We just want to move on with our life.

OP posts:
Jaehee · 16/11/2024 11:42

@schoolmum11 No, I'm not. Sorry you're in the same boat. What's happening with yours? We already have RTM and have gone through the process of the suggestions listed here so there's that at least, but it's still costing a fortune.

EvangelicalAboutButteredToast · 16/11/2024 11:41

hattie43 · 16/11/2024 11:31

There has been a massive initiative for many years lobbying MP's over leasehold issues but the problem is too many people in power are milking the money from this feudal system . It's also nigh on impossible to retract existing contracts so combine the two issues and no government will actually do anything about it , plenty of lip service and platitudes but no action .

Well maybe Labour can sort this shit out.

EvangelicalAboutButteredToast · 16/11/2024 11:41

It doesn’t sound dramatic at all. It sounds absolutely awful and I feel so sorry for you.

hattie43 · 16/11/2024 11:31

Grmumpy · 16/11/2024 09:19

Have you been to see your MP? Some are very helpful.

There has been a massive initiative for many years lobbying MP's over leasehold issues but the problem is too many people in power are milking the money from this feudal system . It's also nigh on impossible to retract existing contracts so combine the two issues and no government will actually do anything about it , plenty of lip service and platitudes but no action .

L00nnggHaulSleep · 16/11/2024 11:12

Wait until it is sold at auction

Hibernating80 · 16/11/2024 11:10

Sorry to hear about your situation. Speak to these people
https://www.leaseholdknowledge.com/

Also, do get some help for your anxiety around it.

It will probably work out better than you anticipate. Good luck.

Leasehold Knowledge Partnership - Leasehold Knowledge Partnership

https://www.leaseholdknowledge.com

schoolmum11 · 16/11/2024 11:06

@Jaehee hi - are you in Canary Wharf by any chance? In a similar position!!

Haveyouseenthischicken · 16/11/2024 11:05

ElaborateCushion · 16/11/2024 10:58

@Haveyouseenthischicken are you happy to name your management company here?

There's a lot of information here: https://www.lease-advice.org/

What is the structure of the management company?

I deal with service charge accounts and most are set up as:

  • Freeholder/landlord - the original developer will have installed a managing agent to manage the property initially. They may or may not be connected to the developer.
  • Management company - this is a company that is formed to manage the property. The directors of this company are usually residents of the property and they have the ability to hire and fire the managing agents.
  • Managing Agents - the people hired to run the day to day activities of the property.

If you don't currently have that middle management company, you can set one up yourselves through the Right to Manage scheme.

What you can do at the moment, however, is use the statutory rights available to you for inspection of accounts.

If you truly think the services being provided are poor value for money you can take it to tribunal. This managing agent was hauled over the coals and ejected from a professional body - https://propertyindustryeye.com/property-firm-expelled-from-industry-body/

Yes they are HML Management Company!

OP posts:
Haveyouseenthischicken · 16/11/2024 11:04

This reply has been deleted

This has been withdrawn by MNHQ for breaking our Talk Guidelines.

The issue is we have relocated to Scotland so any part exchange is impossible as we have an English property to sell!

OP posts:
ElaborateCushion · 16/11/2024 10:58

@Haveyouseenthischicken are you happy to name your management company here?

There's a lot of information here: https://www.lease-advice.org/

What is the structure of the management company?

I deal with service charge accounts and most are set up as:

  • Freeholder/landlord - the original developer will have installed a managing agent to manage the property initially. They may or may not be connected to the developer.
  • Management company - this is a company that is formed to manage the property. The directors of this company are usually residents of the property and they have the ability to hire and fire the managing agents.
  • Managing Agents - the people hired to run the day to day activities of the property.

If you don't currently have that middle management company, you can set one up yourselves through the Right to Manage scheme.

What you can do at the moment, however, is use the statutory rights available to you for inspection of accounts.

If you truly think the services being provided are poor value for money you can take it to tribunal. This managing agent was hauled over the coals and ejected from a professional body - https://propertyindustryeye.com/property-firm-expelled-from-industry-body/

Home - The Leasehold Advisory Service

Government funded, independent advice for residential leaseholders and park home residents

https://www.lease-advice.org