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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

to think the 'Ask for Angela' pub safety scheme is inherently flawed?

195 replies

Sethera · 13/11/2024 07:01

https://www.bbc.co.uk/news/articles/c789nn3d918o

To be clear, I fully endorse the idea of a safety scheme, it's the methodology of this one I'm questioning.

The idea behind 'Ask for Angela' is that anyone feeling unsafe can discreetly ask for help in a pub, bar or similar - because saying 'is Angela in tonight' or similar sounds as though you are asking after a member of staff, and won't alert your date/companion to the fact you're seeking an escape route.

However, the effectiveness of the scheme depends on bar staff understanding this code, which, as the linked article suggests, more than half of them don't.

This suggests awareness of the code word needs to be increased - but, if it becomes so widely known that you can guarantee all bar staff will understand it, what is the point of having a code word at all? Bar staff are not a separate species; if it's universally recognisable to them, it's going to be universally recognisable to the people who are causing others to feel threatened enough to use it.

If the idea is that you get away from your threatening date to 'ask for Angela' at the bar, where you won't be overheard, why is there a need for a code at all? Why wouldn't people just ask for help?

It would be better to promote the idea that anyone can ask for help in a bar (or similar public place) and receive it - this would not then rely on other people understanding a code, or, indeed, the victim knowing there was a code they could use (if bar staff don't understand it then there's a high chance many victims won't know about it either).

Blurred image of a man at a bar at night taken with a secret camera. In the foreground a hand is holding a glass, in the background there are bottles on shelves.

Ask for Angela: BBC exposes pubs failing to enforce safety scheme

The Ask for Angela initiative aims to provide a discreet lifeline for those feeling unsafe.

https://www.bbc.co.uk/news/articles/c789nn3d918o

OP posts:
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Goodtogossip · 19/11/2024 12:35

I've always told my Daughter to go to the toilets & ask another female to go get a member of staff if she feels in danger & needs help. The concept of 'Ask Angela' is a good idea however, if it's promoted publicly then the chances are a bad date would know about it & keep an eye on the person they're with & not let them go to the bar. Girls & women & Males, should be encouraged to speak up to anyone be it bar staff, door staff or another customer if they feel in any way uncomfortable.

DaisysChains · 16/11/2024 08:52

Seriously it’s like discussing the problem of a pack of dogs running into your house every time you open the door to leave and shitting and pissing everywhere, chewing up your furniture and biting your children:

do you

a) have a series of conversations about why you should never leave the house or open your door again, or how to wash the piss out of carpets and wipe shit off the walls, whether you can afford new furniture regularly, how to minimise the bites to your children or how to teach them self-defence and to laugh it off

or do you

b) train the dogs that can be trained not to do it, leash others that can be in public sometimes but not fully trusted and lock up all the rest?

the only people who should be inconvenienced by abusers’ behaviours are the abusers themselves - until we put it all back on them we’ll still be stuck wringing our hands or pointing fingers at each other about how we’re not coping

we shouldn’t have to ‘cope’ we should lock the fuckers up

momager1 · 15/11/2024 14:13

I owned a large restaurant /bar Canada. In the women's bathrooms I had a framed sign. It said "having a bad date? feel unsafe? need help to get out of here safely? Ask your server or bartender if you saw them in timmies (coffee shop) and we will help. ALL of our staff knew exactly what that meant. And it was used a couple of times

GermanBite · 15/11/2024 13:57

Dartmoorcheffy · 15/11/2024 13:46

I work in a pub. I've just asked all the staff and not a single one was aware of this at all.

But has your pub actually joined this scheme and put posters up about it?

GermanBite · 15/11/2024 13:56

I think the general point of these schemes isn't really the code word - it's making woman aware that if they need help, the pub or restaurant are willing to provide it.

I've seen the posters in the women's toilets in loads of places and I think I would have found it really reassuring when I was younger and dating.

GermanBite · 15/11/2024 13:52

HaveANiceFuckingDay · 13/11/2024 08:25

My son got barred from.a wetherspoon. Yes barred for no other reason than to help an " Angela " . He even walked her 2 bus stops away because she was in distress from a bad date and he saw her on the bus and went back to the pub.. only to be told be He shouldn't have got involved. The ' date ' was a boyfriend .that was dragging her by the hair. My son didn't know this was a boyfriend.
So Angela can go fend for herself in future.

There's no way on earth that he got barred from a Spoons for walking a woman to a bus stop.

Dartmoorcheffy · 15/11/2024 13:46

I work in a pub. I've just asked all the staff and not a single one was aware of this at all.

Snoopdoggydog123 · 15/11/2024 13:43

Sethera · 15/11/2024 12:13

I think any legal requirement should also be kept simple, e.g.

  1. Have a clear procedure for supporting customers who feel unsafe.
  2. Train all staff on this procedure as part of induction

This would allow pubs to set their own process based on local knowledge, what would work in their area and with their staffing levels.

What is a clear procedure?
How will you measure the induction process?

You can't let pubs set their standards and make it a legal requirement.

Nothing is that simple.

Needanewname42 · 15/11/2024 13:15

It issue is the second you make it law to have a procedure, you then need consequences for not following the procedure.

Any procedure that involves anything more than phoning a taxi, has potential cost or risk.
Cost in staff waiting with customer, cost in staff not making as many sales while trying to help the potential victim.
Risk to the staff being attacked by either the 'victims' or the potential attacker.

It's really not on to make it law. It will cause far more issues than it solves.

Sethera · 15/11/2024 12:13

I think any legal requirement should also be kept simple, e.g.

  1. Have a clear procedure for supporting customers who feel unsafe.
  2. Train all staff on this procedure as part of induction

This would allow pubs to set their own process based on local knowledge, what would work in their area and with their staffing levels.

OP posts:
Needanewname42 · 15/11/2024 09:30

@SoiledMyselfDuringSomeTurbulence Yes as a voluntary thing it does a job. The message has to be, "Help if you can but don't put your own safety at risk"

And the message is there to people to ask for help if they need to get out of a sticky situation.

I certainly don't think it can or should be a legal obligation. Nor do I think it should be attached to licensing conditions.

SoiledMyselfDuringSomeTurbulence · 15/11/2024 09:04

Needanewname42 · 14/11/2024 22:33

So who's paying the staff to wait with the person?
How do staff know the person they are trying to help is genuine?
How do they know they aren't going to be robbed or attacked by the person?

It's a lovely idea but the more you think about it the more holes you see in the plan, esp any plans to put an obligation onto the publican

Practically speaking, if this were to be legally formalised as a safeguarding duty like some posters want, it would probably need two staff members present. For everyone's protection, since employers also have a duty of care towards their staff. The more people want to try and scale this up, the greater and less realistic the expectations of the minimum wage fairies.

I can see that the system as it is now can be of some use, but it's not practical as a legal requirement.

ScupperedbytheSea · 15/11/2024 08:35

I can see both sides. It's good for awareness, and some places are on the ball, but might just be confusing for others.

Probably the most effective thing is to approach the bar and say a form of "that man over there is making me feel uncomfortable, do you mind if I sit here at the bar while I call a cab/friend etc".

There should be at least one staff member who is experienced enough (and likely well versed in dealing with drunk customers) who can be aware and make sure you get out the door safe. And then if said man approaches, say something of the lines of "she doesn't want to talk to you, so please leave or I'll ask you to leave etc". And repeat to fade.

Danielle9891 · 15/11/2024 06:42

I've never heard of this and I work in a hotel bar. It will probably be confusing as our receptionist is called Angela.

Needanewname42 · 15/11/2024 02:08

Snoopdoggydog123 · 14/11/2024 23:14

And what if they want to go home? After a 12 hour shift everyone and everything can screw themselves.

Exactly, what about staff relying on lifts is their lift meant to wait what about those who used public transport?

You can't obligate people to hang around to suit others

Snoopdoggydog123 · 14/11/2024 23:14

SleepToad · 14/11/2024 22:07

As long as they are not selling drinks staff/friends etc can stay after licenced hours perfectly legally.

And what if they want to go home? After a 12 hour shift everyone and everything can screw themselves.

Snoopdoggydog123 · 14/11/2024 23:12

Sidebeforeself · 14/11/2024 20:55

I see what you mean, but the fact that some people will be on minimum wage is irrelevant.Your ability and willingness to help shouldn’t be based on how much you earn

Execpt it is.
Again, the choices and devious of others are not the responsibility of bar staff. There's roles for that. It's not on them.
It's not popular and it's unwanted.

Needanewname42 · 14/11/2024 22:33

SleepToad · 14/11/2024 22:07

As long as they are not selling drinks staff/friends etc can stay after licenced hours perfectly legally.

So who's paying the staff to wait with the person?
How do staff know the person they are trying to help is genuine?
How do they know they aren't going to be robbed or attacked by the person?

It's a lovely idea but the more you think about it the more holes you see in the plan, esp any plans to put an obligation onto the publican

SleepToad · 14/11/2024 22:07

Needanewname42 · 14/11/2024 15:17

Woman asks for help after last orders. So 11.55, kicking out time is 12.00. Taxi is called but 30-40min wait.
The landlord needs people out to comply with the licensing laws.
What takes precedence, the doors closing or the woman?
If you say the woman, Who's paying for the staff to wait with the woman?

How do you stop Angela being abused so people can wait indoors for taxi?

If you have young staff they might also be reliant on public transport or parents collecting them. You can't put the staff at risk either.
It needs to be a help if you can but not a responsibility.

Edited

As long as they are not selling drinks staff/friends etc can stay after licenced hours perfectly legally.

SleepToad · 14/11/2024 22:05

One thing many posters have not picked up on is that men could have to ask for Angela too for example:

  • Many years ago I went on a first date with a woman (I'm a man) and unknown to me she'd been drinking or taking drugs earlier in the day and got quite aggressive and unpleasant very soon into the evening. Thankfully it was a pub which I knew and the staff knew me so I was able to leave.
  • A man may have been threatened with violence as in 'I'll be waiting outside for you"
  • It may be two men dating and one feels uncomfortable

That is why ask for Angela is published the way it is. I do think that a slip system on the inside of toilet doors would be a better option

Needanewname42 · 14/11/2024 21:45

Thats my point, if you don't really know the person first date etc A coffee shop at least doesn't add alcohol into the mix and they are normally brighter than a pub.

If your in a domestic abuse situation rather than a date you can escape from you need to do a bit more than ask the 18yo behind the bar to call you a taxi

Bodeganights · 14/11/2024 21:11

Needanewname42 · 14/11/2024 16:02

That's it exactly putting it on to people who are potentially vulnerable themselves.

Maybe the advice should be if your meeting an OLD for the first time meet in a coffee shop mid afternoon rather than a pub. So you can keep your wits about you, and you can make your escape without having to rely on young people behind a bar digging you out a hole.

Looking up the history of this it was a woman Angela who was killed by her husband. So it wasn't even a new date situation that she was caught up in.

Yes it's nice in theory if you are in trouble ask for help go to the pub staff, a bit like what you'd tell your kids, if you get lost go to the staff, they will help.
But it's certainly not something that can be put onto someone as a legal obligation.

Wasnt nigella Lawson assaulted by her husband Charles saatchi in the middle of the morning?

So a coffee shop is no safer than a pub, a tesco, subway, McDonald's etc. Its not where you are, its who you are with.

RedToothBrush · 14/11/2024 21:09

It's hardly a secret code if every bar staff member knows it.

It's not an effective secret code if not every staff member knows it.

It's dumb as shit.

You are much better just saying, please can you help me I think I'm at risk. Because ultimately your date will probably know who Angela is anyway so if you ask for Angela and they know and hear you are in danger anyway!

It's STUPID. It over complicates a simple issue, leading to potential miscommunications anyway.

Sidebeforeself · 14/11/2024 20:55

Snoopdoggydog123 · 13/11/2024 08:14

I spent a decade in hospitality and have several issues with the scheme.
Some being that a minimum wage, often young employee isn't responsible of rthe personal safety of others.
I don't like how they've placed this burden on people without thought.

I see what you mean, but the fact that some people will be on minimum wage is irrelevant.Your ability and willingness to help shouldn’t be based on how much you earn

SoiledMyselfDuringSomeTurbulence · 14/11/2024 20:54

Suzuki76 · 14/11/2024 20:49

Yes, you've said.

What was actually said was:

"Staff in some felt that they would feel too vulnerable themselves if tasked with the responsibility of handling a situation in taking a woman into a private area (that was typically out of public view). So instead of doing that, they stayed with the person asking for Angela and called for help with the till, which itself was a code word to alert colleagues. A female colleague would then approach and chat with the one Asking for Angela and manage the situation in public from there."

Presumably the staff member responding to the till alert was either more senior or more confident.

I've worked in retail. I once had a faulty laptop thrown at my head. There's always a risk of encountering a dickhead when working in premises where the general public can freely enter, and in this case there's alcohol involved too.

Edited

The direct quote you use here confirms what I said, so the use of 'actually' was odd. There were staff who said they'd feel vulnerable themselves. That means the same as 'Staff in some felt that they would feel too vulnerable themselves'.

And it's an important point, given that it wasn't going to be theoretical for the people involved. Presumably those staff were very well aware both that there's always the risk of dickheads and there's alcohol involved, hence some of them felt vulnerable. The existence of other staff who might feel ok with it (and there is no guarantee of one always being on) doesn't cancel that out.