Ruined the wedding dress i was going to send back

Barclaycard definitely have accidental damage protection on purchases. Is it only me that remembers the advert where Rowen Atkinson loses his binoculars over the side of a boat and they're covered?
I had a quick Google and each credit card is different, so it's best to contact yours, and good luck!

Just take it back and say you can’t believe another dress arrived damaged and you’re very upset! John Lewis won’t argue& will refund.
they’ll be able to get it cleaned!

Don't try dresses on at home again…. Take your daughter and make a lovely day of it trying on dresses together

Can you explain the error and ask them if they would offer you a refund voucher for the sale price less cost price?

That way they wouldn't be out of pocket but you wouldn't have had to waste the whole amount. You could get another dress.

Absolutely no one in the real world thinks ordering multiple sizes is "cheeky". This is one of the silliest things I've ever read on here. The poster of this nonsense was definitely on a wind up to get attention or something. You don't need to justify why you order anything or send it back. Supposing you live 2 minutes from John Lewis or 200 miles. Online/remote shopping has been around for more than half a century and you can order and send back whatever you like. It is absolutely no skin off anyone's nose.

As far as the stain goes I wish you luck. You could try buying a new frock on a credit card and selling the (cleaned) one and using the cash to pay down some of the debt.

Sounds like a fairly good result all told. The

you've never ordered clothes online? I mean, okay, you'd know, but I am genuinely shocked. I literally do not know anyone under the age of about 80 who has never done so.

Can I ask why? The majority of people I know pretty much only buy clothes online, or at least most of the time. I don't think I've actually bought clothes from a shop (other than maybe tights or something) since at least before covid!

Are you anywhere close to Northampton ? If so, I have a very good seamstress here, she can do magic. And she won't cost earth. Feel free to message me

So sorry for you. Vanish soap is excellent, then really good dry clean and sell seems like best option. Don’t let it spoil your enjoyment x

Well, if shops would stock more, people wouldn't need to do this! If they were bothered about people ordering more than they intend to keep, they'd put a limit on how many things can be ordered.

I don't really see why it's cheeky, surely it's inevitable with online shopping. I just ordered a jacket and I'm now on the 3rd attempt to get one that actually fits. First time I ordered 'my' size and it was enormous, second time I uploaded all my measurements to their app and bought the size they recommended and it was tiny. Hopefully the third one will fit but surely it would have been better for the shop if I'd just ordered a range of sizes (or styles) and then only done a single return with the ones that don't fit/suit?

Look do what you want but I wouldn't get married in a wedding dress I'd lied about. As it is OP hasn't and this will be good karma for her upcoming marriage.

Some companies charge for returns because of social media influencers ordering loads and taking photos then sending back. There's nothing wrong with ordering a couple of dresses when you are planning on buying one of them.

What a lovely thing to say.

I can see you’ve had the dress potentially sorted & could maybe re-sell?
Just wanted to say I got my wedding dress on Facebook marketplace for £100
It was a wed2b dress that had never been worn as the seller had gained weight in lockdown so worth looking around to see if something suitable 😊

I don't think it's unreasonable to have it dry cleaned and return. If the cleaning gets it up perfect, nobody would mind that would they? I wouldn't if I bought something and subsequently found out it was once cleaned to remove a stain.

With the dress size wise. You could take it to a seamstress and have the zip replaced for a corset back. I had to do it to mine as despite being custom measures hahaha liers. The ribs was too small. Even with a panel added so you don’t have to have a bare back. If you actually like the dress that is.

She charged about £60 for it back then 2012.

Oh OP I’m so sorry. 😔 . But you’re a good person and have good morals as I bet others would try and return it and hide the stain for some other poor bride. Hopefully you can make it the dress you like or resell on vinted after dry cleaning

i used to work in retail - we would not accept a dress that was stained back. There is no magic insurance as has been mentioned. It is not JL’s fault you were careless. You didn’t want an obviously worn dress so why would you do this to someone else? Bad karma.

the OP said her dress was high street priced so it is hardly worth paying £100 in alterations.

I’d just try to clean it and sell it on - at least get some of your money back.

John Lewis refused to take a dress back for me that was still with tags on when it wasn’t right for my event. Wouldn’t even offer an exchange for something different. They said only exchanges they do on ball gowns etc is if they were damaged. So my mum put a pull in the fabric and took it back to a different john Lewis for an exchange. It was twenty odd years ago before people come at me. And we tried to do things in a decent way first

So to get married you can never have told a lie - what ever? Or just about the dress?

If you have accidental damage on your home insurance you could claim. I tore a pocket off a vortex coat catching it on a door handle years ago not as expensive as the dress but I had proof of cost and purchase and they paid out less the excess. But it depend on your home insurance

Yes American Express covers accidental damage on goods bought with it for the first 90 days which is why someone suggested it.

Option one - there is a massive mark up (excuse the pun) on wedding dresses so I'd you take it back and say that this one has a stain on it, they won't be massively out of pocket when they later sell it on at a much cheaper price.

Option 2 a take it to a Dry cleaners and have it spot cleaned only and then take it back.

Do keep up @Viviennemary , yet again a totally behind the times, out of touch comment from you. It’s EXTREMELY normal these days to buy multiple outfits to try at home and send back what you don’t want. For a whole host of reasons.. (doesn’t fit, don’t like the style, not what you thought it would be.. yada yada yada)

I wouldn't start my marriage on a lie