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Ruined the wedding dress i was going to send back

340 replies

whathaveidonehelp · 06/11/2024 21:10

Oh mumsnetters I'm hoping you can help me.

I'm getting married soon, and ordered a selection of dresses from John Lewis.

One dress arrived in a box, and as soon as i got it out i could smell it had been worn (BO). Took it back to the store same day, spoke to the manager, refund organised. Stay with me...

Try on another dress (also from john lewis). Got my daughter to take a couple of photos but it wasn't right, and was too small. Walked through to the bedroom and to my horror there is dark make up on the chest. It's a cream shimmery fabric. I have absolutely no idea how that happened, but it must have been my fault as the photo DD took had no mark on the dress.

Not content with messing it up, in my panic i tried to blot it gently and made it worse.

I'm on a budget. We can't afford a big do, I'm happy with that but I've just thrown £500 down the toilet. Ive already taken one dress back saying it was soiled and asked them to make a note to ensure it's not attributed to me.

Is there anything i can?

OP posts:
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9
Calliopespa · 12/11/2024 08:47

I think the disaster dress is beautiful from the back and you do spend a lot of time with your back to the congregation as a bride( now trying to imagine how mine looked from behind😕🤔

Calliopespa · 12/11/2024 08:37

whathaveidonehelp · 06/11/2024 21:46

I did think i could maybe get some beading on the bodice, and get it adjusted but might that cost even more, not sure how much adjustments cost?

I was thinking that. And, without wanting to sound like I’m making the sort of comment a flippant brother would make, would losing a bit of weight help it to fit? It sounds as though you quite liked it but for the fit?

Mirabai · 11/11/2024 22:29

I don’t like either. I wouldn’t send more money trying to fix disaster. Just keep looking for something that fits.

Waterboatlass · 11/11/2024 21:13

I'm not 100% sure where you are after being given a gift voucher and some consultations with seamstresses but if that's the disaster dress and it's still in the running, I think it's a lovely style on you, more so than the rogue dress (I prefer the back, and the cleaner lines also bust shape is more flattering). It looks a good fit in the photo so presumably isn't too far off in real life. It'll all work out fine!

MumonabikeE5 · 11/11/2024 20:43

PiggyPigalle · 11/11/2024 20:15

The clothes are most definitely resold.
The problem for the retailer is when the customer keeps the clothes right up to the maximum time before returning.

That's dead stock and dead stock means no cash flow, then they can't pay suppliers. Also, as stock comes from the Far East, when its in people's homes, the retailer won't know how many of which size to replace.

I don't know why people don't send it back promptly. Mine arrives, I try it on and either keep or send back that day or next.

30 days is too long as well I think.

https://blog.boldmetrics.com/do-you-know-what-happens-to-clothes-after-you-return-them?hs_amp=true

Do you know what happens to clothes after you return them?

A look at what happens to clothes after you return them and the impact of apparel returns on the environment.

https://blog.boldmetrics.com/do-you-know-what-happens-to-clothes-after-you-return-them?hs_amp=true

PiggyPigalle · 11/11/2024 20:33

Vanity sizing also seems to be even bigger now, it's increasing all the time.
My size hasn't changed but I'm having to return stuff as it swamps me.

KeepYaHeadUp · 11/11/2024 20:23

Namechangefordaughterevasion · 06/11/2024 22:14

I don't think it's any more cheeky to order multiple dresses at a time and return unwanted ones. How else are you supposed to find out what size/style works for you? how is it any different from taking multiple sizes/styles into the changing room to try on?

As PP have said, a lot of the problem is erratic sizing. In the last year I've bought clothes in size 8 that fit perfectly and in other clothes I've had to buy a size 12 to get the best fit. One particular independent brand I really like I normally have to buy an 8 in dresses, a 10 in dresses and a 12 in tops. Craziness.

This.
Having worked for many fashion retail brands, when refunds are high online you look at your size guide resources. A lot of ££ is spent helping customers find the right size. Crap brands where sizing is all over the place force customers to order multiple sizes and styles.

PiggyPigalle · 11/11/2024 20:15

MumonabikeE5 · 11/11/2024 19:32

we shouldn’t. Because very few of the returned items are resold- they mostly are disposed of. It’s crazy. But it is widely known to be happening so if you are at all mindful of the environmental impact of this you should avoid buying with the intention of returning.

The clothes are most definitely resold.
The problem for the retailer is when the customer keeps the clothes right up to the maximum time before returning.

That's dead stock and dead stock means no cash flow, then they can't pay suppliers. Also, as stock comes from the Far East, when its in people's homes, the retailer won't know how many of which size to replace.

I don't know why people don't send it back promptly. Mine arrives, I try it on and either keep or send back that day or next.

30 days is too long as well I think.

MissScarletInTheBallroom · 11/11/2024 20:14

SilverChampagne · 11/11/2024 19:49

It won’t be attached with a safety pin.

What difference does that make to whether it can be dry cleaned?

MereDintofPandiculation · 11/11/2024 20:05

Pherian · 11/11/2024 14:25

Im curious why you’re wasting your time buying dresses and taking them home to try on ….

Just go to a bridal shop and try dresses on. Wed2be has cheaper dresses and 1000’s of them.

Get the dress cleaned and return it.

She’s already explained this. She’s at the back of beyond

glisteningraindrop · 11/11/2024 20:01

I prefer the disaster dress but I would say neither.

If it were me I would probably look back at the photos in years to come and think of the stain incident when I looked at it!

I’d try to sell it personally. Unless you really loved it aside from it being too small (as mentioned in the OP), and would have got the next size up.

SilverChampagne · 11/11/2024 19:49

MissScarletInTheBallroom · 11/11/2024 19:37

A tag wouldn't stop it from being dry cleaned, would it?

That said, a friend of mine once bought a light coloured silk dress from Coast and it had one of those tags attached with a safety pin. Someone spilt a glass of red wine on it at a party, she had it dry cleaned, it came up good as new and she put the tag back on and returned it.

It won’t be attached with a safety pin.

MissScarletInTheBallroom · 11/11/2024 19:37

Cerealkiller4U · 11/11/2024 15:28

How? It will have a tag I assume?

A tag wouldn't stop it from being dry cleaned, would it?

That said, a friend of mine once bought a light coloured silk dress from Coast and it had one of those tags attached with a safety pin. Someone spilt a glass of red wine on it at a party, she had it dry cleaned, it came up good as new and she put the tag back on and returned it.

MumonabikeE5 · 11/11/2024 19:32

frecklejuice · 06/11/2024 21:50

Don't most people do that? Not just with wedding dresses but regular clothes or shoes?

we shouldn’t. Because very few of the returned items are resold- they mostly are disposed of. It’s crazy. But it is widely known to be happening so if you are at all mindful of the environmental impact of this you should avoid buying with the intention of returning.

PiggyPigalle · 11/11/2024 19:29

Viviennemary · 06/11/2024 21:47

It was quite cheeky of you to order multiple dresses. And it's always a risk with expensive clothes when trying on at home. Especially items like wedding dresses.

I wasn't cheeky or more accurately sensible when ordering bargain price pyjamas last week.
I ordered four pairs of one size, which were massive. Had I also ordered down in size as well, they wouldn't have sold out of them to replace and I wouldn't still be driving around looking to match up others. They have also since doubled in price!

diddl · 11/11/2024 19:26

I think the neckline on the 2nd dress is much more flattering.

I much prefer it overall.

PiggyPigalle · 11/11/2024 19:16

Do you have a pic of dress A, minus the lace, and how big is the stain,?

If no stain on A, which dress would you prefer?

That lace is far too heavy for the dress, but I need to see the stain for the idea I have. Think you need to disguise the stain to sell?

BettyBardMacDonald · 11/11/2024 18:08

What a nightmare. So sorry this is happening to you.

I think rogue dress is more flattering and doesn't look too big at all. Disaster dress looks nice too. Can you just cover the stains with a bit of beading or passementarie (sp?) rather than have that "breastplate" effect of the large pieces of lace? Or even a brooch of some sort?

HateMyselfToo · 11/11/2024 18:04

Sorry, I don't think either of those is quite right.
Send back rogue dress, sell on disaster dress.
Tell us your size and budget and let us help you find something stunning.

Sockss · 11/11/2024 17:33

I’d go for disaster dress with the lace.

Stuck1001 · 11/11/2024 17:31

The disaster dress is actually lovely and I don't think would cost much to attach the beading properly (I think I could even do this myself and am not a great seamstress). I would say get some really good - and if necessary slightly small - spanx or very good underwear. It made a huge difference to my dress (which was vintage and tiny - I could only just get it on).

Anywherebuthere · 11/11/2024 17:16

gamerchick · 06/11/2024 22:18

This might sound really weird. But I use a tape measure and use the size charts on whatever site I'm using before ordering.

I do too. It doesnt always mean clothes look right so they do get returned. The real thing doesn't always look as in a photo or on the model.

Anywherebuthere · 11/11/2024 17:12

Namechangefordaughterevasion · 06/11/2024 22:14

I don't think it's any more cheeky to order multiple dresses at a time and return unwanted ones. How else are you supposed to find out what size/style works for you? how is it any different from taking multiple sizes/styles into the changing room to try on?

As PP have said, a lot of the problem is erratic sizing. In the last year I've bought clothes in size 8 that fit perfectly and in other clothes I've had to buy a size 12 to get the best fit. One particular independent brand I really like I normally have to buy an 8 in dresses, a 10 in dresses and a 12 in tops. Craziness.

Even if sizing was consistently correct it doesnt mean all outfits would look right. So it makes sense to try before you buy.

Firefly1987 · 11/11/2024 17:12

Anywherebuthere · 11/11/2024 17:09

There's nothing wrong with paying postage for delivery and returns.

It's still not cheeky. Not sure why you think it is. Do you never try different outfits in a store changing room to see what looks right on you? And leave what you dont want? Is that cheeky too?

Not really the same, you're keeping multiple sizes (when you know you don't need all of them) for days not just putting them straight back. If everyone does it then no wonder most sizes say "low stock" or "sold out" when I actually try to buy just the one size I need.

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