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Ruined the wedding dress i was going to send back

340 replies

whathaveidonehelp · 06/11/2024 21:10

Oh mumsnetters I'm hoping you can help me.

I'm getting married soon, and ordered a selection of dresses from John Lewis.

One dress arrived in a box, and as soon as i got it out i could smell it had been worn (BO). Took it back to the store same day, spoke to the manager, refund organised. Stay with me...

Try on another dress (also from john lewis). Got my daughter to take a couple of photos but it wasn't right, and was too small. Walked through to the bedroom and to my horror there is dark make up on the chest. It's a cream shimmery fabric. I have absolutely no idea how that happened, but it must have been my fault as the photo DD took had no mark on the dress.

Not content with messing it up, in my panic i tried to blot it gently and made it worse.

I'm on a budget. We can't afford a big do, I'm happy with that but I've just thrown £500 down the toilet. Ive already taken one dress back saying it was soiled and asked them to make a note to ensure it's not attributed to me.

Is there anything i can?

OP posts:
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rainra · 06/11/2024 21:50

Viviennemary · 06/11/2024 21:47

It was quite cheeky of you to order multiple dresses. And it's always a risk with expensive clothes when trying on at home. Especially items like wedding dresses.

Sorry, why is this cheeky?! I always order multiple dresses if I have an occasion coming up.

OP, I'd take it back to JL and see what you can do.

frecklejuice · 06/11/2024 21:50

Viviennemary · 06/11/2024 21:47

It was quite cheeky of you to order multiple dresses. And it's always a risk with expensive clothes when trying on at home. Especially items like wedding dresses.

Don't most people do that? Not just with wedding dresses but regular clothes or shoes?

RandomMess · 06/11/2024 21:48

You will have to pay for adjustments on any dress tbh.

Viviennemary · 06/11/2024 21:47

It was quite cheeky of you to order multiple dresses. And it's always a risk with expensive clothes when trying on at home. Especially items like wedding dresses.

whathaveidonehelp · 06/11/2024 21:46

I did think i could maybe get some beading on the bodice, and get it adjusted but might that cost even more, not sure how much adjustments cost?

OP posts:
RandomMess · 06/11/2024 21:44

Get the dress altered to fit?

Laalaalaand · 06/11/2024 21:44

You can probably put it in the washing machine on a delicate cycle and then sell it on vinted. Or pay to have it dry cleaned but unless it's silk, it'll be pretty safe to wash in the machine.

whathaveidonehelp · 06/11/2024 21:43

Wedding dresses don't sell at anywhere near their original price, and that's without make up smudges.

I'm feeling very silly and sorry for myself.

Insurance? House or credit card?

OP posts:
whathaveidonehelp · 06/11/2024 21:42

It looks like lipstick or foundation. But honestly, how it got there is beyond me. Definitely my fault, the only thing i can think of is a small bit of make up crumb on the floor or something that smudged when i moved in the dress.

OP posts:
Greentreesandbushes · 06/11/2024 21:41

Also, trying on dresses at home needs to be totally dry after a shower, with no products on.

MissScarletInTheBallroom · 06/11/2024 21:41

Have it dry cleaned and then try to take it back.

Greentreesandbushes · 06/11/2024 21:40

What is the stain?

TheGirlattheBack · 06/11/2024 21:19

Oh no! Make up stains some excellent tips here. I’d try make up wipes if I were you.

How to Get Makeup Out of Clothes: 8 Genius Solutions

No dry cleaning required.

https://www.glamour.com/story/the-one-genius-thing-thatll-ge

Serene135 · 06/11/2024 21:14

If you’ve damaged the dress you are going to have to keep it. Sorry, OP! Can you try to get the stain out and sell it on?

MoleAndBadger · 06/11/2024 21:13

I think that I would keep it, have it cleaned and then sell it. At least you will then recover some of the money spent.

I just can't see how JL will accept it / refund.

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