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Ruined the wedding dress i was going to send back

340 replies

whathaveidonehelp · 06/11/2024 21:10

Oh mumsnetters I'm hoping you can help me.

I'm getting married soon, and ordered a selection of dresses from John Lewis.

One dress arrived in a box, and as soon as i got it out i could smell it had been worn (BO). Took it back to the store same day, spoke to the manager, refund organised. Stay with me...

Try on another dress (also from john lewis). Got my daughter to take a couple of photos but it wasn't right, and was too small. Walked through to the bedroom and to my horror there is dark make up on the chest. It's a cream shimmery fabric. I have absolutely no idea how that happened, but it must have been my fault as the photo DD took had no mark on the dress.

Not content with messing it up, in my panic i tried to blot it gently and made it worse.

I'm on a budget. We can't afford a big do, I'm happy with that but I've just thrown £500 down the toilet. Ive already taken one dress back saying it was soiled and asked them to make a note to ensure it's not attributed to me.

Is there anything i can?

OP posts:
Thread gallery
9
AutumnLeaves24 · 06/11/2024 22:46

MoleAndBadger · 06/11/2024 21:13

I think that I would keep it, have it cleaned and then sell it. At least you will then recover some of the money spent.

I just can't see how JL will accept it / refund.

My friend just had a quote to get her wedding dress cleaned, it was 😳😳

@whathaveidonehelp

I would just sell it as BN and make it known it has a bit of make up on from trying it on. The amount you'll 'lose' will be less than the cost of getting it cleaned.

Lifelover16 · 06/11/2024 22:44

Claim on house contents insurance and just get rid of it?

NigelHarmansNewWife · 06/11/2024 22:44

Viviennemary · 06/11/2024 21:47

It was quite cheeky of you to order multiple dresses. And it's always a risk with expensive clothes when trying on at home. Especially items like wedding dresses.

Why was it cheeky? Ridiculous comment.

loobylou10 · 06/11/2024 22:44

Viviennemary · 06/11/2024 21:47

It was quite cheeky of you to order multiple dresses. And it's always a risk with expensive clothes when trying on at home. Especially items like wedding dresses.

It's just like taking multiple dresses into the changing room, surely?

whathaveidonehelp · 06/11/2024 22:43

These are wedding dresses from high street retailers like Monsoon or Phase 8. In wedding dress land these are cheap dresses. Our town centre now has none of these stores. Our nearer John Lewis sells electrical and houseware items, no clothing.

Options are few. and far between for shopping where i live.

Anyway this thread is getting derailed. Thank you to those who offered advice during a very upsetting time. It made a difference, i appreciate it x

OP posts:
mummyof2boys30 · 06/11/2024 22:40

PyongyangKipperbang · 06/11/2024 22:20

What is that? Because the only thing I can think of (and that Google is coming up with) is Vagisil!

Yip was vagisil wash. It was over 12 years ago so seems to be a lot of different ones available now 🤣

StormingNorman · 06/11/2024 22:39

Moglet4 · 06/11/2024 22:38

But you’re unusual if you do that with wedding dresses. They’re not exactly every day shopping

OP didn’t do anything wrong in how she chose to shop for her dress. It was an unlucky accident.

Notjustabrunette · 06/11/2024 22:39

gamerchick · 06/11/2024 22:18

This might sound really weird. But I use a tape measure and use the size charts on whatever site I'm using before ordering.

Clothes are made out of different fabric and from different factories and in different production runs. Although they are made to a spec there is a degree of tolerance. Using a tape measure against a spec will help you find the correct size, but does not guarantee it.

Moglet4 · 06/11/2024 22:38

StormingNorman · 06/11/2024 22:36

I’m not shopping couture so generally don’t make appointments to try clothes on.

I also prefer shopping online so do most of my trying on at home.

But you’re unusual if you do that with wedding dresses. They’re not exactly every day shopping

StormingNorman · 06/11/2024 22:36

Moglet4 · 06/11/2024 22:23

No, most people make an appointment and try them on

I’m not shopping couture so generally don’t make appointments to try clothes on.

I also prefer shopping online so do most of my trying on at home.

whathaveidonehelp · 06/11/2024 22:36

Thank you @LuluBlakey1 , that's really helpful.

OP posts:
JollyPinkFox · 06/11/2024 22:36

SilverChampagne · 06/11/2024 22:32

Scummy attitude.

I really don't care at all. OP sounds like a nice honest person who can't afford this mistake. JL already sent her one stinky item so they clearly don't take much care in their returns - I used to work there as a weekend job at uni and we'd take back any old shit on clothing returns, so it seems that hasn't changed. If they'll take it back more fool them. The mark up on these things is insane, one dress is not much to them and a huge amount to OP. But please, keep licking those boots.

Moglet4 · 06/11/2024 22:36

Swivelhead · 06/11/2024 22:28

How is it any different from going into the physical shop and trying on multiple dresses in the changing rooms?

You can’t be being serious?! In the shop you try them in (usually in a big size and gripped at the back if you’re smaller) - it’s effectively a display copy. It will likely sustain some damage but if you like one, you’ll order a new one which will arrive in pristine condition m. Meanwhile, the shop hasn’t lost any money because it can continue using the original dress as the one everyone tries on. If you buy them, damage them and send them back, the shop loses the money on that dress as it can’t be sold at full price.

whathaveidonehelp · 06/11/2024 22:34

To add to the helpful comments about buying a few dresses to try, we live rurally, and our nearest town centre is more or less empty. Given the choice i would love to visit a city to try on lots of dresses in the safety of a clean changing room, but for various reasons that is not an option.

OP posts:
Namechangefordaughterevasion · 06/11/2024 22:34

gamerchick · 06/11/2024 22:18

This might sound really weird. But I use a tape measure and use the size charts on whatever site I'm using before ordering.

in theory that's a great idea and I do always check the size guide against my measurements when ordering (no need to measure every time as I'm pretty consistent) but even on the size charts there is often a disclaimer saying measurements may vary.

And of course cuts vary - M&S say a size 10 is 87cm but clearly that can't be universal - a tight size 10 t shirt might measure 87cm but a size 10 over shirt or chunky knit might actually measure more because no one wants a skin tight Aran sweater!

if you could tell what clothes fitted you and suited your body shape you by reading the size chart /label, shops wouldn't need changing rooms.

T

Pudmyboy · 06/11/2024 22:34

Patienceinshortsupply · 06/11/2024 22:28

As a splurge recently following weight loss, I ordered a very expensive cashmere cardigan online from a high street retailer. I was here when Evri delivered, and when I opened the parcel I realised that it had not only been worn (stank of perfume) but it had a large hole on the back/neck seam! I was absolutely fuming, and rang them immediately - but ended up having to keep the item as they wouldn't accept it was delivered like it. I was furious having to sew it up and wash it before I could wear it.

I will never order anything of value online again.

That is maddening! Would you be willing to drop a hint as to the name of the nasty retailers? Happy to boycott in solidarity!

TwinklyNight · 06/11/2024 22:33

From google. Will makeup come out of a wedding dress?
Take it to the dry cleaners and tell them what the stain is ( was it oil based foundation, water based etc) don't try tricks to remove it yourself. Bridal fabric is delicate and not meant to be cleaned the same way that ready-to-wear is.Sep 13, 2023

Apolloneuro · 06/11/2024 22:33

Swivelhead · 06/11/2024 22:28

How is it any different from going into the physical shop and trying on multiple dresses in the changing rooms?

Just what I was going to write. Some people just want to be horrible for the sake of it. I guarantee every one of us has taken clothes into a changing room and tried them on, possibly buying none of them.

LuluBlakey1 · 06/11/2024 22:32

Could you go to a wedding dress shop and ask for stain removal advice? My friend got a mark on her dress trying it on the week before her wedding - she had bought the dress. She took it to a local shop who she said were great. They said they had all kinds of things they could try and after looking at it suggested what they thought was the best solution and it removed the stain. They didn't even charge her. She couldn't believe all the possible solutions they had for different things. Might be worth a try. It was a risk I suppose- might have made it worse but it was right on the front on the bodice and not in a place it could be disguised.Her mum had said she would have added some embroidery if it had left a mark.

Notjustabrunette · 06/11/2024 22:32

Viviennemary · 06/11/2024 21:47

It was quite cheeky of you to order multiple dresses. And it's always a risk with expensive clothes when trying on at home. Especially items like wedding dresses.

why is it cheeky to want to try a wedding dress on and compare it to other dresses? I don’t find it cheeky at all. And I work in online retail.

SilverChampagne · 06/11/2024 22:32

This reply has been deleted

Message deleted by MNHQ. Here's a link to our Talk Guidelines.

Scummy attitude.

whathaveidonehelp · 06/11/2024 22:31

Thank you @Gonegirl7 x

Thank you to the others who have given some helpful tips, I'll look into them.

This has come at a rather difficult time, it would be nice if some people thought about what they are writing and the impact it may have. I'm an honest person who has made a stupid and very expensive mistake that will ultimately change what should have been a happy time dress shopping, to having to make something work. And yes, appreciate there are worse things to happen.

OP posts:
TwinklyNight · 06/11/2024 22:30

I have used hair mousse on a polyester dress and it removed makeup. I'd get it professionally cleaned and altered to fit or sell.

justasking111 · 06/11/2024 22:30

I'm really glad I tried on mine in the shop, ditto my daughter 🙈

My daughter bought prom dresses from a charity shop, took them to be altered by a dressmaker, it wasn't expensive.

Lulubo1 · 06/11/2024 22:29

Viviennemary · 06/11/2024 21:47

It was quite cheeky of you to order multiple dresses. And it's always a risk with expensive clothes when trying on at home. Especially items like wedding dresses.

Not cheeky at all. I did the same. Got married on a budget so couldn't afford a fancy dress. Ordered 4 dresses from BHS and Debenhams as they didn't carry all the sizes in the stores (back when they had physical stores - and that's what I was told to do by the store employees). Tried them on at home and returned the ones that didn't fit or I didn't like.