I just went into Clarks as the sole had begun to come away from the front of my daughter’s school shoes. I purchased them late Aug and obvs she didn’t start wearing them until term began. Well I just be naive because I expected them to be really helpful, I have only ever bought them Clarks for school and never had another other than great service and shoes. Well the lady was vile! She said I hadn’t looked after them and it’s normal wear and tear, she was referring to the bottom being dirty and inside where the sole had come away having some dust inside. It is her first year of secondary so not running around on a playground and school is a short walk away. I said as much and that they had been properly polished weekly and have never had issues before. She was really rude and in front of my 11year old, I am truly baffled. I said they have been worn for 35 days total, surely for £50 they shouldn’t fall apart after that? However she totally disagreed. I went in fully thinking it would be a helpful/polite process as it was when I made the purchase and have walked out utterly shocked?