Please or to access all these features

AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To think our landlord shouldn't use our home as their business address?

64 replies

tulippa · 02/11/2024 14:54

We moved into a rented house in August. We go through a letting agent and have no direct contact with landlord in for repairs etc (we've had to report quite a few things).
Since we moved in, there has been some post arriving in the name of the landlord. Some things from American Express and Tesco Clubcard and some others for (Landlord Name) Properties and (Landlord Name) Investments. I have returned all items to sender unopened.
I get a call from the letting agent saying the landlord is requesting we don't return post to sender and that the landlord will come round and collect any post. I asked if the landlord could change her address instead as this seems the obvious solution. The letting agent said they would suggest this to the landlord and come back to us.
I'm not sure how I feel about the landlord seeming to run two businesses from an address which is our home. Is it allowed? I've tried to google but could not find any definite answers to this. I don't want the landlord coming round as we specifically chose this property as it's run through the letting agency. Just wondering if there are any guidelines around this which could back us up.

OP posts:
KeyWorker · 02/11/2024 16:09

iamtheblcksheep · 02/11/2024 15:13

It’s his house. He can do whatever he likes legally. If you like the house and the rent is reasonable I’d just keep quiet.

This is not true and perpetuates the notion that people must put up and shut up. No tenant wants the landlord to pop round collecting post on a regular basis nor do tenants wish to act as unpaid admin assistants.

OP, I’d continue to to return to sender. Ask the agent via email to ask the landlord to change their address.

SoNiceToComeHomeTo · 02/11/2024 16:08

curiousS · 02/11/2024 16:06

My sister visited a place where the landlord wanted to be able to stay at the weekends as he worked elsewhere! Some landlords are something else!

Mmmmmm, he may find that that is called a house share and the rent is very much lower.

Cherrysoup · 02/11/2024 16:07

curiousS · 02/11/2024 16:06

My sister visited a place where the landlord wanted to be able to stay at the weekends as he worked elsewhere! Some landlords are something else!

That’s batshit! I can’t imagine that! Mad.

curiousS · 02/11/2024 16:06

My sister visited a place where the landlord wanted to be able to stay at the weekends as he worked elsewhere! Some landlords are something else!

iwasthereason · 02/11/2024 16:04

They likely don't have a BTL mortgage for the property and therefore need to use the address 🤦🏻‍♀️

Reugny · 02/11/2024 16:01

Btw OP businesses can have a registered address and another address for correspondence.

Some businesses use their accountant or a mailing company as their registered address, which is recorded on Companies House if they are a limited company or partnership. They then use their own address for correspondence.

There is absolutely no reason for the landlord to use your address at all.

Reugny · 02/11/2024 15:56

The OP shouldn't bin them as they will keep coming.

Legally she's in the right returning to the sender as that's currently her address and she has the right of quiet enjoyment.

It's ashame the OP didn't open a few letters and contact the bank or whoever sent them to tell them that she currently lives at the property and not the name of the business so they have the wrong address.

That isn't defrauding anyone but giving them the correct information.

SoNiceToComeHomeTo · 02/11/2024 15:56

tulippa · 02/11/2024 15:39

All possible options. I'm still unsure why it's so hard for the landlord to change the address though. It's easy to forget the odd one in the moving process but I thought returning them would prompt an address change.

If the letting agent gets back in contact, I'll suggest forwarding the post to them.

It would be very easy to change the address. LL prefers to have it believed that she and/or her business is resident at your address, for some reason.
We had a neighbour last year whose post kept arriving at our house. We took it round a few times and eventually asked him to get it redirected, but he said he 'preferred' it to come to us and he didn't mind popping in to collect it!
We said no and he redirected it immediately, goodness knows who to.
He was a local councillor, which didn't inspire much confidence...

SoNiceToComeHomeTo · 02/11/2024 15:52

Absolutely not OK for the LL to pop round and collect post she's chosen to have send there instead of her own address. It's your home and you're paying good money to have exclusive use of it - 'quiet enjoyment' as the law puts it.
Returning the post to sender is the right thing to do.
I hope that the agency has the guts to support you on this - they should know the law if anyone does.

AquaPeer · 02/11/2024 15:50

kitsuneghost · 02/11/2024 15:49

I would bin and say you didn't see them

This is a good idea tbh. Easiest for you OP

AquaPeer · 02/11/2024 15:50

AlertCat · 02/11/2024 15:35

There are people who register random addresses as business addresses at Companies House, it’s been on You & Yours or some programme like that. But if the business gets into trouble would it affect your credit rating etc?

I don’t think the LL can legally do “whatever he likes” because tenants do have rights as well. It’s their home which they pay for, that gives them rights. OP I think you ANBU. It’s a pita to have to store post, and it’s on the LL to arrange something else.

It wouldn’t impact OP or any other residents credit rating, these things are no longer linked

kitsuneghost · 02/11/2024 15:49

I would bin and say you didn't see them

loudbatperson · 02/11/2024 15:48

You are entitled to the quiet enjoyment of your home.

If the landlord is going to be frequently dropping round to collect mail, this will interfere with with your enjoyment. It will also open the way for the landlord to ask to just pop in for a minute for xyz reason, without the proper notice.

This situation has the real possibility to interfere with your quiet enjoyment, and the landlord needs to find a better solution for the post.

tulippa · 02/11/2024 15:39

DuckBee · 02/11/2024 15:30

3 ideas:

  1. LL pays for post re-direction
  2. Post gets sent to letting agent
  3. Get LL to buy a plastic waterproof box that gets put in easy access place. all collects without disturbing you.

All possible options. I'm still unsure why it's so hard for the landlord to change the address though. It's easy to forget the odd one in the moving process but I thought returning them would prompt an address change.

If the letting agent gets back in contact, I'll suggest forwarding the post to them.

OP posts:
AlertCat · 02/11/2024 15:35

iamtheblcksheep · 02/11/2024 15:13

It’s his house. He can do whatever he likes legally. If you like the house and the rent is reasonable I’d just keep quiet.

There are people who register random addresses as business addresses at Companies House, it’s been on You & Yours or some programme like that. But if the business gets into trouble would it affect your credit rating etc?

I don’t think the LL can legally do “whatever he likes” because tenants do have rights as well. It’s their home which they pay for, that gives them rights. OP I think you ANBU. It’s a pita to have to store post, and it’s on the LL to arrange something else.

Attelina · 02/11/2024 15:32

Write the letting agency address on the envelope and repost.

tulippa · 02/11/2024 15:31

AquaPeer · 02/11/2024 15:25

We don’t live in a country that mandates this sort of thing through law. Even if it was, what would you do OP? Pay for a prosecution?!

No not looking to prosecute. It would just be useful to have some guidelines as back-up in case the landlord refuses to change her address.

OP posts:
DuckBee · 02/11/2024 15:30

3 ideas:

  1. LL pays for post re-direction
  2. Post gets sent to letting agent
  3. Get LL to buy a plastic waterproof box that gets put in easy access place. all collects without disturbing you.
Sidebeforeself · 02/11/2024 15:29

Flossflower · 02/11/2024 15:09

What!! OP doesn’t want the landlord keep popping round.

Im sure she doesn’t. I just meant it wouldnt bother me as I’d just continue with my life . If the landlord finds that “popping around” doesn’t work, then Im sure they’ll come up with a different solution.

And yes OP of course its your home, but unfortunately when you rent you are at the mercy of the behaviour of your landlord and unless its illegal or breaks teh terms of your rental contract theres not much you can do. You can definitely tell teh letting agent though that this arrangement doesn’t work for you.

CruCru · 02/11/2024 15:26

Georgyporky · 02/11/2024 15:23

Forward to the letting agents?

Yes, do this. Make this their problem - they’ll soon get on the landlord’s case.

AquaPeer · 02/11/2024 15:25

tulippa · 02/11/2024 15:18

I'm trying to find out if it is legal to run a business from your tenant's home though. I can't find any guidelines anywhere. I don't understand why they can't change the address to wherever they're living now.

We don’t live in a country that mandates this sort of thing through law. Even if it was, what would you do OP? Pay for a prosecution?!

CruCru · 02/11/2024 15:25

I am a landlord. The deal is, I keep the place to an acceptable standard and the tenants pay me for it. It is not acceptable to give the tenants an extra job (keeping post, making themselves avail to hand it over).

This situation would annoy me - mainly because it is the sort of thing you would ask of someone staying in your place for free.

Georgyporky · 02/11/2024 15:23

Forward to the letting agents?

tulippa · 02/11/2024 15:18

iamtheblcksheep · 02/11/2024 15:13

It’s his house. He can do whatever he likes legally. If you like the house and the rent is reasonable I’d just keep quiet.

I'm trying to find out if it is legal to run a business from your tenant's home though. I can't find any guidelines anywhere. I don't understand why they can't change the address to wherever they're living now.

OP posts:
tulippa · 02/11/2024 15:16

Sidebeforeself · 02/11/2024 15:08

I dont see what the problem is? It is her property after all. Just stick the post in a drawer and leave it . If you are in when she comes round give it to her. If not, no big deal. Sounds like its junk mail mostly anyway.

It's her property but it's my home. I'm paying for quiet enjoyment of it and don't want someone coming round on a regular basis when it's not necessary.

OP posts: