Active discussions

Please or to access all these features

Talk
AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

Something not working in holiday rental - annoyance or money back?

89 replies

oneveryannoyingthing · 31/10/2024 10:12

Currently staying in a holiday rental in Devon, due to leave tomorrow.

The hot tap in the kitchen hasn't worked at all since we've been here, it's a Quooker as the main tap, so given it is not working we haven't had any hot water in the kitchen at all. Not even luke warm. Stone cold.

We've tried doing a reset on it a few times but not had any luck. Raised it with the holiday let company on Tuesday, on Wednesday they said they would send someone to look at it and to leave the key for them. It's now Thursday and no sign of being fixed before we leave tomorrow, despite chasing.

We paid a decent amount for this place as it's on the higher end spec.

But we've not been able to wash up without boiling the kettle several times (it's a huge sink) and need to go to a different floor to wash hands etc. Hot water is fine in the bathrooms.

Would you ask for any money off given the inconvenience and fact we paid for a 'premium' rental. Or just suck it up as one of those annoying things?

OP posts:
Caspianberg · 31/10/2024 10:29

Was it only in the kitchen sink? As in you have had hot water in bathrooms to wash hands and shower?

And you had a kettle?

If so no, I wouldn’t worry about it. It unlikely it could have been repaired during your stay without a faff and mess anyway, so it’s easier to just say it’s unfortunate and carry on. Otherwise a repair man there in and out for 1-2 days would have been worse imo.

Also if you had a dishwasher, then surely one kettle of hot would be enough to wash a few large pots

Cyclistmumgrandma · 31/10/2024 10:27

Did you contact the people you rented from and tell them there was a problem?

Original poster
oneveryannoyingthing · 31/10/2024 10:27

TeenLifeMum · 31/10/2024 10:17

I would expect hot water in a kitchen as a basic so yes I’d expect a small refund. Working round inconveniences at home is very different to a holiday where you want to relax and recharge without plumbing issues.

This is my thoughts!

OP posts:
User364837 · 31/10/2024 10:25

5 times as long? How many times do you fill the sink!

Original poster
oneveryannoyingthing · 31/10/2024 10:21

I'm genuinely interested as I'm in no way feeling all guns blazing etc, but yes it has inconvenienced us as washing up takes 5 times as long and I would have expected hot water in a kitchen as a basic and not to waste our time when we're meant to be here relaxing.

I'm not going to lose any sleep over it, and certainly won't be 'pushing it'...just feels a bit galling to pay so much and not have hot water to wash up in. 1st world problems I know!!

OP posts:
WimpoleHat · 31/10/2024 10:20

is there a dishwasher? Was the Quooker tap a big part of the property advertising? If there’s a dishwasher and there’s just an extra feature that isn’t working, I wouldn’t expect compensation? I’m surprised the Quooker tap completely supersedes the usual hot water system, though? We have one and it is entirely separate; if it fails, we don’t have on demand boiling water, but would still have “normal” hot water.

spottedinthewilds · 31/10/2024 10:19

Was there a kettle?

If there is a kettle and a dishwasher just suck it up I think.

Original poster
oneveryannoyingthing · 31/10/2024 10:18

KimberleyClark · 31/10/2024 10:14

Was there a dishwasher?

Yes, a slimline one which a)doesn't wash well and b) in any case wouldn't fit any pots and pans etc

OP posts:
FlingThatCarrot · 31/10/2024 10:18

You can wash hands with cold water. If there was a dishwasher than no. If there wasn't a dishwasher then maybe a £20 goodwill.

Magnastorm · 31/10/2024 10:17

Personally that seems like a pretty minor inconvienience and I probably wouldn't bother my arse to chase it, but it's really up to you if you feel like it's worth kicking up a fuss. Has it really stopped you enjoying your holiday that much?

You might get a small amount of money back, eventually, but for the time and energy it would take to do so I wouldn't bother.

Diaryfear · 31/10/2024 10:17

I might ask some financial acknowledgement that things weren't perfect but I wouldn't push it.

TeenLifeMum · 31/10/2024 10:17

I would expect hot water in a kitchen as a basic so yes I’d expect a small refund. Working round inconveniences at home is very different to a holiday where you want to relax and recharge without plumbing issues.

User364837 · 31/10/2024 10:15

Personally no that wouldn’t be a massive issue to me warranting money back

KimberleyClark · 31/10/2024 10:14

Was there a dishwasher?