Something not working in holiday rental - annoyance or money back?

Agree with PP they knew the Quooker was not working and that’s why they provided the kettle. I would be slightly annoyed too purely because of the lack of communication (not explaining it was broken, saying someone was coming to take a look and then nobody arriving..).

However, I probably wouldn’t follow up on it any further because you did have hot water via a kettle, the Quooker wasn’t advertised at booking anyway, and you had a dishwasher. I would have just ran the dishwasher X times to clean the pots and pans etc.

My parents got a Quooker fitted in their new kitchen and had it removed within 6 months! It never worked.

99.9% of what population? Where I grew up we had hot water for showers. Your ignorance (and lack of understanding that you can STILL clean things with soap and cold water) is showing. And yes of course you use washing up liquid, that’s the cleaning agent.

By ‘choice’ I meant by having to fill the sink, as opposed to washing under the running tap. I already said that.

I know many people in the UK that don’t use hot water for hand washing?

Some of these responses are bonkers

Of course there should be hot running water ffs.

The presence of a kettle would imply to me that they knew the quooker wasn't working. Isn't the whole point of a quooker - that you don't need a kettle?

Did you message again after no one turned up to look at it when they said they would?

I'd let it go. Things happen, they might not be able to be repaired immediately due to parts etc, and really it's a pretty minor inconvenience.

I think running hot water in the kitchen is a pretty basic requirement, so on that basis i would ask for some money back.

We have a slimline dishwasher, and there is absolutely no reason why you couldn't fit pans in it OP. Presuming that you weren't paying electricity by the meter, then you should just run the dishwasher as many times as necessary to get the pots done. How many of you are actually staying at the property, as if it's more than 4, I would have expected a full sized dishwasher, but we certainly don't have a problem with washing pots in ours.

I certainly wouldn't bother asking for a refund, but would mention in the review that the Quooker wasn't working, and appears to be the only form of hot water in the kitchen.

I would decide what you want and push for that. It's much more difficult to get a refund than, say a voucher or discount for another booking, generally.

We're in a decent static caravan atm and our kitchen tap isn't working at all.We have water in the bathrooms and the dishwasher is working so we're not going to complain it's just a minor inconvenience as can fill kettle from bathroom tap

We're in a decent static caravan atm and our kitchen tap isn't working at all.We have water in the bathrooms and the dishwasher is working so we're not going to complain it's just a minor inconvenience as can fill kettle from bathroom tap

I don’t know who you’ve booked through, but who we use let you leave a review for owners only before you do a review that gets seen on the website. You notified the holiday let company who advised someone would call in and fix it, this hasn’t happened and you wonder if the owners knew about it before but hadn’t repaired the tap (by the way, these taps are rubbish when they go wrong). I would ask for a refund as no hot/boiling water in the kitchen would be a major problem for us. Even if they cannot get out to repair the tap, they should provide a recent kettle.

@oneveryannoyingthing
In the summer I paid £850 for a caravan for a week.
I had to have maintenance out every day to sort out the boiler as we had no hot water.
There were a couple of other minor issues which I would have let go but taken together and the cost of the van I did make a complaint and said I was looking for compensation ( not.vouchers for another holiday). To be honest I was thinking about £100. They gave me 50% back.
I'm quite easy going, I don't expect things to be perfect but for £850 I had certain expectations - and waiting for maintainence guys at 9pm wasn't one of them, not to mention the time taken in phone calls etc.
So yes I would complain

Only had hot water in our house for about five years. I love it , enjoy watching the water come out of the tap , hot.
Sorry to derail your thread Op , hope you enjoyed your holiday.

Sounds like you've created a problem through your own choice of how you wash up.

No need to fill a whole sink, run the water and wash the dishes? I don't use hot water to wash my dishes or my hands

Which is fair enough but it doesn’t sound like the op was updated, which would have been good customer service. Surely they should have acknowledged the inconvience and updated op. We once rented a holiday cottage and the hob wasn’t working, they got us a table top one whilst they got it repaired and kept us informed.

They may have had to order a new part. Not everything can be instantly repaired.

I wouldn't expect a refund, but I would leave a review which explains that there was no hot water downstairs and the repeated promises to fix it were broken.

It has been a hassle for you and may indicate that if there was a more serious problem (say the boiler broke) they wouldn't swiftly repair that for a future guest, so worth flagging up.

Well on the basis they said they would send someone to fix it one would assume yes.