I sent an important (non-work) email to a team who use a shared email address for enquiries. My salutation named individuals e.g. Dear Mrs Bloggs and Mr Smith.
The reply is from the shared email address but signed off in the body of the text as "The xxx Department"
AIBU to want to know which human being wrote the reply? What is a polite way of requesting their name? I don't want ill-feeling in further correspondence but I also don't like personal responsibility being shirked.
I suspect they don't want their name associated with my enquiry because someone at their end has failed to do something they should have done.