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AIBU?

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Original poster

To expect replacements as delivery stolen from doorstep?

105 replies

Lovetoread123 · 30/10/2024 06:15

I ordered a Christmas beauty calendar from a department store and some new make up from another company. Both were delivered on Monday by the same delivery company when I was out. The delivery photo shows the parcels were left on my doorstep in full view of anyone walking past. Both were stolen as by the time I got home they were not there. Should the retailers replace the items as they were delivered to my address but not received? I’m pretty annoyed as they were a treat and I can’t afford to pay again to replace either of them. AIBU to expect the retailers to provide replacements?

OP posts:
WYorkshireRose · 30/10/2024 06:30

To caveat - if you said the doorstep was your designated safe place and accepted responsibility for that, then you would have voided your rights.

WYorkshireRose · 30/10/2024 06:29

susiedaisy1912 · 30/10/2024 06:21

No it's up to you to provide a safe place for the delivery driver to leave them or you choose to collect them from your nearest collection point.

Why bother commenting if you don't actually know the answer? Confused

OP, Under the Consumer Rights Act 2015, the retailer is responsible for getting the goods to you intact and in your hands. That means they are responsible for refunding you if there's a delivery failure or alternatively, arranging for a replacement delivery. Contact the retailer and explain what's happened and they should send out replacements.

newnamethanks · 30/10/2024 06:29

Unless it's been put into my hands or my home then I haven't received it. Not your fault.

Bamboozledbylife · 30/10/2024 06:24

I'd expect the retailer to claim through the delivery company. It's there fault, not the retailer.
Unless of course you told them your safe space was on your doorstep....

susiedaisy1912 · 30/10/2024 06:21

No it's up to you to provide a safe place for the delivery driver to leave them or you choose to collect them from your nearest collection point.