To expect replacements as delivery stolen from doorstep?

As far as I am aware, there is no mentioning of "hands" in the Consumer Right Act. The company is responsible for delivery of goods to the consumer which they have done. Since then, the goods have been stolen from a private property which is a different matter entirely.
Most delivery companies, including Royal Mail stipulate that they are not liable for deliveries left in a safe place and you have to tick a box to agree to it. Courier insurance won't pay out if they have proof of delivery, which they do. Retailer fulfilled their obligation by delivering to the address (and have a photographic proof). What isn't possible to prove is the fact of theft.
Some retailers may replace as a gesture of good will but it is unlikely to be their legal obligation.

But if a long shot maybe but have you checked with the neighbours? It's just about possible one of them appeared and the courier left it with them after taking the photo or even one of them spied the parcels sat out and took them in for safe keeping. Mine have done this.

No, safe and sensible delivery can never be just left on doorstep unless that’s been designated as a safe place. Also, this person lied and said delivered to neighbours.

There are so many weird people in here on the side of the delivery companies and retailers

This. I had an issue once with something being delivered to my neighbour in a massive block of flats. The company tried to claim I should just find it despite them not saying which flat it went to. Once I challenged them with this legislation my replacement item was delivered the next day.Yourdoorstep isn't a safe place and they didn't deliver it to you

If you don’t nominate a safe delivery area then they should not be just leaving it on the doorstep. Completely unjustifiable

I just think it's basics to contact the company first- a quick call or online chat and then maybe query it on here if you don't get the response you were expecting. No offence intended it's just bizarre to me to not crack on and do that the moment you realised the items were stolen 🤷‍♀️

What a stupid post. Have you never asked for advice on how to approach something before?

This has happened to me too. Dispute the delivery and go from there. You will receive replacements so try not to worry. I once had a cot stolen from my Mums front door step! Some people have no shame.

Yes the retailer is responsible unless you have specified to the courier that doorstep delivery is ok. To be honest I have doorstep defaulted on my various accounts as it's fine where I live (drive down the road and 1/3 of houses have either HelloFresh or Gousto on a Monday afternoon ) . But.... they will try to wiggle out of it so have all information ready to upload

Yes they should.

I ordered gifts for my DS and they were left on a doorstep on a busy street when they should've been delivered to an office porter. They were stolen and the company I bought them from re sent them. I was able to show them a photograph of where they were left and I assume they claimed from the delivery company.

Do you have Ring or any other video doorbell footage? Brilliant tool. Thieves still take parcels even when they can see the doorbell. Then you can upload the image of the scum on SM,

Yes they seem to do this

Even when DH was home or up the road it was left on doorstep. Fortunately he retrieved it

A tip for those who get notifications to say parcel is delivered and photo isn't your house, check postcodes of the last two letters reversed. If they are HJ, try if the postcode ending JH. A quick Google will see if there is a postcode of your last two letters reversed then do a Streetview. My parents had a parcel and photo was not their property. On looking at the photo, the house was 1950s semi. I said to my parents to flip the last two letters round of postcode. They did this and found the property which is a street off the other side of the main road.

Also B and Ds get mixed as well as Y and V. As some fonts make difficult to tell the difference.

Yes you have a case. This happened to me last year with JD sports and house of Fraser parcels on the same.day delivered by evri left on the door step. Both companies were great and I had nothing to do with evri about it. They ask a lot of questions and proof that you didn't receive them which is weird so I just sent a photo of my front door on the same day time and date stamped that shoed when I'd got home and no parcels there matching my statement of the time I'd got home. You have to sign and agree that basically you're happy for them to involve the police because you're not being untruthful and then they sorted it out. Good luck

The retailer needs to sort this out.

In future though collection points are a better option (so long as you have one conveniently located of course). Couriers seem to be a law unto themselves and it will only get worse as Xmas approaches and they hire in new temporary staff.

No it isn’t, if the recipient isn’t in and there’s no safe space the parcel shouldn’t be left.

I had Amazon post my parcel through the letter box of an unoccupied house across the road. No idea why as clearly it would have also fitted through my own letter box. Trying to explain to the customer service operator why I couldn’t just go round and get it was far more difficult than it should have been!

That's nonsense, at royal mail we were not allowed to "doorstep" parcels for this exact reason, if no safe place we would try a neighbour or take the parcel back to the delivery office

I have no ‘safe space’ for parcels to be left. Evri guy kept leaving them on my backdoor step, not safe as a full order was taken from there, one even chucked a package over the gate. Both were refunded and the guy knows not to, would be fine if on Evri I state to leave with neighbours both fine who would hand a package in for me, but they are too lazy to actually read notes and walk 5 steps to neighbours it seems. I try to avoid buying things from places who has Evri now

I had parcels left with people down my road "signed by (surname)" with no house number. I only know 4 people's surnames down my road - both neighbours (as couriers left parcels for them with me), a lady down my road and the bitch I have mentioned in a PP.

The photo didn't help either as it was the bottom half of the door with no stand out features. It also had a man's leg wearing black socks - narrows that down a lot (not). Asked a few people over the few days when I saw them out and about down my road. Asking did you take in a parcel and do you recognise the man's leg?

I got the refund from the website

Legally until you physically receive the delivery from whomever the company you purchased from gave you the option of at checkout, or you have consented to a safe place that they have used, then it is up to the retailer to resolve as they have not fulfilled the contract.

Look up your rights, get a template and send it: also raise it with whatever mechanism you chose to pay with.

This

Did you pay by credit card? If you get nowhere with the merchant or the courier, you could raise a dispute with your credit card company.

It sounds like you would have a good case to raise a dispute too with the delivery message contradicting the photo evidence.

If you did pay by debit card, I am not sure if you have the same protection but you could ask your bank provider.

More useful advice from Which.
www.which.co.uk/consumer-rights/advice/my-delivery-or-online-order-hasn-t-arrived-what-can-i-do-aLlda9w2pukM#my-delivery-has-been-stolen

Rubbish.