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Original poster

Guy at Lidl trying to make me use self check out

139 replies

Earlynightthen · 27/10/2024 17:58

I don’t *Have to, do I?

Shopping in Lidl with dd, 6 (very active, all over the place type child)
We had a trolley full, there was one till that seemed to be sort of open..girl on till coming on and off it to do other bits.
The shop was quiet, few other people, with baskets at the self check out.
Guy who works there came over and in a friendly way said would I like to go to the self checkout, I replied politely, no thank you as I had a lot to unpack and trying to watch dd running around etc and continued to the normal check out to put my things on the conveyer belt thing. He continues to me that it was ok, he’d do it with me/show me how to do it. Again, I said it was ok I knew how to do it but it was easier for me to just unpack my things, he carried on and on, until i had to say ‘I dont have to, right?’ He kind of laughed, but looked at me like I was weird.
I managed to gently push past and put my things on and the girl came to pass them through

Was I being weird, or him?!

OP posts:
Original poster
Earlynightthen · 27/10/2024 18:10

@pinkpjamas1 No, after lunch, quiet time of the day

OP posts:
pinkpjamas1 · 27/10/2024 18:08

Was it close to closing time?

Precipice · 27/10/2024 18:07

Pandasnacks · 27/10/2024 18:04

But it sounds like you were loading your things onto a currently unmanned check out (that the girl was going to come back to) if it went on for several minutes. Yes it would have been better if he read the room sooner, but he was trying to help.

Show quote history

If the light is on above it, it's a manned checkout. There's always one, even if the person's stepped away briefly. You can't pay in cash at the self-checkout anyway.

It's presumptuous and pushy to continue to try to insist against the customer's declared preference. He shouldn't have even mentioned it: the tills are clearly visible, so clearly OP knew it was an option.

ChardonnaysBeastlyCat · 27/10/2024 18:07

Pandasnacks · 27/10/2024 17:59

He was just doing his job, and it's totally fine you didn't want to use the self service thing but he was trying to help and offering to assist. It's not weird, it's just him following instructions.

He should have stopped after the first time OP refused to use the self check out.

Once is doing his job, any more is harassment, and his job description most likely doesn’t include harassing the customers.

Purplecatshopaholic · 27/10/2024 18:07

He’s probably under pressure to get people to use the self checkouts, so needs to be seen to ask and keep asking. No one was being weird - give the poor guy a break.

cookiebee · 27/10/2024 18:07

He was just trying to help you by the sounds of it, it’s what they are there to do and also instructed to do. Also what do you mean by gently pushed past? Did you just push him out the way?

Heidi00 · 27/10/2024 18:06

Was the till manned when you went to it?

Pandasnacks · 27/10/2024 18:04

Earlynightthen · 27/10/2024 18:02

@Pandasnacks But shouldnt he just accept it as the first ‘No, thank you’ surely I would go there if I wanted to, he did go on a lot, it got weird.

But it sounds like you were loading your things onto a currently unmanned check out (that the girl was going to come back to) if it went on for several minutes. Yes it would have been better if he read the room sooner, but he was trying to help.

pikkumyy77 · 27/10/2024 18:03

Yes I think that his behavior was pushy snd intrusive.

Original poster
Earlynightthen · 27/10/2024 18:02

@Pandasnacks But shouldnt he just accept it as the first ‘No, thank you’ surely I would go there if I wanted to, he did go on a lot, it got weird.

OP posts:
Goody2ShoesAndTheFilthyBeast · 27/10/2024 18:01

I'm sure he is put under pressure to redirect people to the self service tills but he shouldn't carry on trying to make you do it when you've said no.

MasterBeth · 27/10/2024 18:00

No-one was being weird.

Precipice · 27/10/2024 18:00

Bizarre behaviour from him.

Pandasnacks · 27/10/2024 17:59

He was just doing his job, and it's totally fine you didn't want to use the self service thing but he was trying to help and offering to assist. It's not weird, it's just him following instructions.