Guy at Lidl trying to make me use self check out

Unless there is a serviced till, I will walk out. I do not do self service tills unless I have only 1/2 items neither of which require adult approval.
The only times I’ve done the self service option I’ve been with my dd, and we’ve always had to go through another till to check we weren’t stealing anything.
So I just go through the normal checkouts as I can’t be arsed with the supposed options.

Scanning an entire trolley of shopping is my idea of hell. I'm sure most of the time it saves neither costumer or store time.

Good job he didn't insist. If he had and I was you I'd walk off. If I want to self scan I do it at Sainsbury's who are set up to scan as you shop. Thank god ours doesn't have self serve tills. Yet.

I avoid the shop with self checkouts now after being forced to use it with a trolley - I’m lucky we have another Lidl which doesn’t have them.
When they wouldn’t open the till I had to pack my shopping as I went causing the buzzer to go for assistance constantly - I hope it annoyed them as much as they’d annoyed me!

YANBU he should have stopped bothering you after the first no, I just ignore them now I'm not repeating myself again and again or entering a discussion about it.

I had a job and I kid you not I had to upsell peas. No one wanted to buy a side of peas. But I had to ask and I hated it. Then my manager saw no one was buying peas so I had to ask them "are you sure I can't tempt you with some peas?" It was ridiculous

She's probably meant to be trying to stack shelves at the same time. They work their staff really hard there

He's probably targeted and doesn't want to be doing it. He doesn't as a person give a shit what you do but his boss does.

I had this. I said no thank you. He then said he didn’t have anyone on so my only option was the self check out. I explained I have a bad back and struggle to bend and stretch (I annoyed myself by disclosing that), he pouted and said I’d have to use the self check out. I did. I wish I’d waited as within 2 mins of starting a till was opened. Next time I’ll leave the trolley. I strained my back too. I hate this self check out nonsense.

This. He's clearly been tasked to try to get people to use self service.

Neither of you were being weird. He's just doing what he's been trained to do - and you (like me) preferred to use a manned checkout. I honestly think that it's men who are the ones pushing this money saving ridiculousness on shoppers as a whole. Do they have ANY idea what it's like to have to do a family shop with babies and toddlers in tow? Exhausting. Why on earth would you want to self checkout your whole shop in that scenario? Boils my piss and management are entirely to blame.

My lidl direct people with trolleys to the manned till, away from the self check out misses point of thread

We won't use self checkouts. Hate them. Prefer to have a real person.
A few days ago we were in a small Waitrose. Several self checkouts and two tills, only one of which was open. We had a small shop, the one in front, who was waiting for the previous customer, had a huge trolley load. A staff member appeared from somewhere and told us to go to the closed checkout and someone would be with us in a moment. And indeed, a delightful young woman (teenager, I reckon) came and opened the till. Now that's what should be happening.

👏🏻👏🏻👏🏻

I refuse to use them. And I’ve usually got no kids with me. A cheery “No, thank you” usually is enough.

He should have accepted the first “no thank you” 100%.

I hate self checkout

They always go wrong Won't scan. Alarm for staff for help

Much prefer a cashier to do it

I had this a couple of months ago in Matalan. Sunday morning only one lady on the till, 6 emptying self check out stations. I queued behind one other lady to be served by the human being employed to be there. Strongly encouraged to use self check out and i politely declined. Another lady joined the queue and repeated same decline when also strongly offered self check out services including a demonstration on how to navigate the systems. Then another lady, then another, then another and so on. In all there were 7 human beings wanting to be served by another human being.

We all hoped it was actually keeping her job because it seems nowadays that a cost saving for employers is getting rid of the employees.

I am happy to queue every single time than to use the self service.

Lets keep the jobs for humans for as long as possible. Automation is not for everyone.

Then why bother asking? Just to confidently tell anyone with a different opinion to you that they are wrong? You clearly think he was weird and have made your mind up so what next? Are you looking to complain about him?

People need to calm down, it wasn’t personal. He was probably doing as ordered and

UK self service checkouts are a PITA. Here in the Netherlands it is a little more civilised, the tills in my local supermarket don’t speak, thus no frantic ‘unexplained items in the bagging area’ commands being barked at you.

@Precipice I'm aware of how check outs work. As OP and I said, the girl wasn't currently on the check out, and from what OP said this went on for several minutes while they waited for her to come back, hence the guy asking more than once. He's suppose to encourage using the self check outs, and was waiting and ready to help OP out. Some of the responses here are pretty OTT about an employee doing their job