Scanning error in supermarket - conundrum

They were new 🤣

It wouldn't have occurred to me that was a mistake, I'd assume they were on clearance and had forgotten to mark them up.

I have just retired from a supermarket and quite often have let customers take items that won't scan for whatever reason. They care nothing for their staff (despite all their wellbeing bollocks) so I feel the staff owe them nothing.
All supermarkets would coin it in if they spent money on systems that work and enough staff but they don't so stuff like this happens.

This is the shops fault, you scanned an item and paid the price it came up as. They need to sort out the pricing issues. These are multinational companies. They need to sort out their technology.

The supermarket is saving whatever NMW is per hour on having customers do their own scanning, and apparently even more on competent tech people who organise the right bar code matching the right product. I wouldn't be even slightly worried about a £1 saving based on their error, and there's not a chance I'd be wasting my time chasing them around about it.

It'll be Sainsburys, you use your phone with an app to scan the items.

I would have done the same. The fact is I probably wouldn't even have noticed, as long as the scan gun beeps I don't stop to check what it's gone through as and I don't check the screen at the end, I just pay and go.

Life's too short.

Genuinely can’t believe some people are so worked up over a pound, I’m sure the supermarket will survive

I think this is what happened to me yesterday in dunelm with a duvet set 🫣 price check over headset and then said the label was there on the shelf but not meant to be anymore so they’d sell it to me just this once at that price. I dunno about anyone else but I always feel a pain though when they have to check prices

On the contrary here I bought an Asda cushion that was £9 ish and it scanned at £1.

I sent my husband back to buy 3 more before they realised!

@WillimNot Not Aldi, OP said "the orange one" so Sainsbo's, presumably.

I would have done the same as you OP, I've wasted too much time waiting for a poor staff member to come over and sort out the problems at self scanners 🙁

In answer to your question, yes you are a thief.

Obviously if I hadn't noticed it's one thing but if I did notice I wouldn't have taken it when it scanned wrong. I would have found a member of staff and sorted it.

I don't mean to sound sanctimonious but I feel like justifying things like this are a slippery slope.
There is no grey area, it is wrong.

I don’t even check what my scanner shows when I go to the supermarket. I just check that it does scan and put it in the trolley.

Presumably you are scanning and paying so it’s not up to you to check the supermarket has linked the bar code to the correct item but I wonder how often it happens and is financially detrimental to customers rather than the supermarket.

I can't get worked up about this. It's their fault, so their loss.

I am always rushing around and likely would not have noticed. It’s the supermarket’s problem to resolve.

Couldn’t be arsed about this, if the system doesn’t work properly that’s not my problem, as long as there wasn’t too much of a price difference (and I mean over £5 which I doubt there would be between orange and washing up liquid!).

Presumably the w u liquid was cheaper?

Aldi by any chance?
Our one is an utter joke.
The self check area is always packed because despite having 6 additional manned tills, they're never open and if they are there's only one open.
Last week I had a basket of 6 items. Every single one wasn't registering in the bag
The cow that man's the self check area is vile. I've twice had to speak to managers about her conduct, she was bloody vile to my autistic DS a few months back.
So she's come over 6 times. Then she starts tutting and grumbling at me telling me I'm obviously causing an issue. I asked how when clearly the scale that registers that items have been placed in the bag area was faulty.
So I went to pay contactless, but as I've done it, the till changed screen back to "unexpected item, please remove from bagging area". Nothing had touched it. So she comes over and starts searching the bag, I asked her why and she said "maybe you've stolen from us". I explained that I was trying to pay and the till was clearly faulty as a whole, and she should close it after me.
Tried to carry on, card declined. So she stands over me, says loudly "ugh all that and you can't even pay", literally spat at me with venom and to cause embarrassment.
I assured her I had more than enough funds so she tells me to do chips and pin, but the till just failed again and again said unexpected item.
I had no cash on me so called DH who had to leave our work and run round with money.
Checked my bank later, it had gone out twice. So I paid three times.

Reported it in store, heard that many people had issues with that member of staff but they couldn't get rid of her. No explanation as to why.
I'm still waiting for my money back so have had to apply to my bank for a chargeback.

It's a ball ache but the only store near me. So now I ask for a till to be opened because I refuse to use the self checkout as I loudly said last time the thing is openly defrauding customers and manned by an incompetent bully. She is so well known locally she gets brought up on Facebook all the time