Page 9 | Costa should make it clear that cream or marshmallows cost extra

BrainLife · 27/10/2024 00:58

Support your local

Thunderlegs · 27/10/2024 00:56

It's how they offer it, in the same tone of voice they offer chocolate sprinkles on your cappuccino. That's where they get me every times even though it's up in the board. I say yes without thinking because their tone has tricked me!

MartinCrieffsLemon · 27/10/2024 00:56

It's clearly listed on the extras of the menu...

HiGunny · 27/10/2024 00:53

EmberAsh · 27/10/2024 00:36

I am so tired of this culture where nobody takes responsibility for anything and nobody seems to have any common sense. If something is extra it is going to cost money. Cream is extra. Marshmallows are extra.
Plus there's a menu with prices right there.

Not extra anywhere else around here. And if it's on the menu board it's pretty tiny writing. Tbh the Costa menu board is so chock a block with various pumpkin gingerbread soy frappe latte machaccinos etc that it's hard to see anything on it.

Edingril · 27/10/2024 00:44

EmberAsh · 27/10/2024 00:36

I am so tired of this culture where nobody takes responsibility for anything and nobody seems to have any common sense. If something is extra it is going to cost money. Cream is extra. Marshmallows are extra.
Plus there's a menu with prices right there.

They can give brains to humans but they can't seem to make them being used

CherryValley5 · 27/10/2024 00:43

Your first mistake is going to Costa full stop! Owned by Coca-Cola. Awful place with disgusting, overly processed and sugary drinks. Support local cafés and businesses

Whoowhoo · 27/10/2024 00:42

EmberAsh · 27/10/2024 00:36

I am so tired of this culture where nobody takes responsibility for anything and nobody seems to have any common sense. If something is extra it is going to cost money. Cream is extra. Marshmallows are extra.
Plus there's a menu with prices right there.

No, there's loads of places where it's just whether you want it or not and it's not extra money.

Lovelysummerdays · 27/10/2024 00:42

I personally find it more annoying when they offer a different coffee, not so much at costa but Tim Hortons/ cafe Nero do a French roast or something for an extra 40p or some such. It’s really innocuous question do you don’t realise you are being up sold the first time.

MontanaPink · 27/10/2024 00:42

It’s obvious (or so I thought!)

thebigL · 27/10/2024 00:41

How can people not know this though?? If course it's going to cost extra.

TheSilkWorm · 27/10/2024 00:41

They do

shittestusernameever · 27/10/2024 00:39

It's on the menu board.

Lovelysummerdays · 27/10/2024 00:37

Well to be fair it does say on the board. It’s 60p for cream and 60p for marshmallows at my one. They give three larger vegan marshmallows which are super sticky. I was unimpressed and bought a bag of mini ones to do hot chocolate at home next time. I bf personally think it’s iutrageous but even the lovely local independent charges a quid for a squirt of cream and some marshmallows.

EmberAsh · 27/10/2024 00:36

I am so tired of this culture where nobody takes responsibility for anything and nobody seems to have any common sense. If something is extra it is going to cost money. Cream is extra. Marshmallows are extra.
Plus there's a menu with prices right there.

Edingril · 27/10/2024 00:34

So what does the menu say?

thaisweetchill · 27/10/2024 00:34

Completely agree! They're all the same!

HiGunny · 27/10/2024 00:34

Definitely. I recently ordered hot chocolate for my son and was asked if we wanted cream and marshmallows. Except we only heard the marshmallows part. Said yes please and was charged for both separately and he didn't even want cream, only marshmallows. We don't go there for hot chocolate any more as it's way too expensive.

rayofsunshine86 · 27/10/2024 00:33

I totally agree.

Unrelated to how they frame the question, but they should also learn how to make coffee. I bought a cappuccino from Costa earlier. If I'd had been taking part in a blind taste test I wouldn't even recognised it as coffee 😆

ItsTheGAGGGGGGGGG · 27/10/2024 00:30

Yep I agree.

Instead of saying, ‘would you like cream on that,’ I don’t understand why they can’t say, ‘would you like cream for an extra 70p more.’ They know what they’re doing