Costa should make it clear that cream or marshmallows cost extra

Is that a new card then? My son has JAM card that everyone has seen has ignored. A new one we could be handy 🙄

@marmamumma
Nooe Starbucks still going strong in Australia, as far as I know the ones I go to are always busy. And Maccas coffee is just as bad, if not worse
the good thing here is that I don’t thing we get charged extra for cream but we do get slugged on Non dairy alternatives and if you order mocha, then that’s extra.
But I will always support my local cafe when I can as I hate the big chains, coffee is not very nice at all.

By having more money than you obviously.

Do not support Coca Cola. Do not go to Costa. Do not buy innocent smoothies.

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• Funding of pro-industry groups
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@Fairyliz same way people afford other things. They either have different priorities or earn more than you (or both).

YANBU. It used to be included.

It’s written in small print on the board

You would think so

I disagree.

When they ask “would you like chocolate powder on your cappuccino” in the exact same shop, they mean “without charge”. I got a cake in a small independent cafe yesterday and they asked if I wanted squirty cream on it, without charge. When you get a breakfast roll in Greggs they ask you if you want sauce on it, also without charge.

It creates an expectation for these sorts of places. It’s not like being in a restaurant and being asked if you want another course.

Yes, they should make the extra cost clear (either just telling you how much it is, or bringing back the old menu boards rather than the confusing rotating ones). I felt the rage in Caffè Nero once as I ordered a coffee and was asked ‘would you like the Colombian blend’ or some such, agreed as I didn’t really care what blend it was, then got charged an extra 40p at the till. They know what they’re doing. Coffee shops are outrageously expensive anyway - I used to go fairly often as a treat, about 15 years ago, but just can’t justify the cost now and take a thermos out with me instead.

I have not RTFT but especially egregious when you are ordering for a child and they are asked if they want it

It's written on the menu.

It's common sense it would be extra. Of course adding cram and marshmallows would cost more, it's nothing like adding a splash of milk.

Nobody reads anything these days. It drives me nuts.

Is that the same though? That's clearly you identified you wanted an entire extra side to the item you ordered. A coffee shop asking if you want a topping on an already ridiculously priced hot drink whereby most of the advertising has the toppings included wouldn't necessarily be as obvious. Let's be real as well, the cream and marshmallows cost them peanuts, it's not like a massive bump to the cost of producing it. Their menus aren't overly accessible either- it's purposeful upselling; they could just as easily say "would you like cream and/or marshmallows for an extra ....p"? They don't because they know at least a portion of people won't know it costs more.

Everywhere I’ve been they make it very clear

Nice use of the learning disabilities card. 🫣

If I went into a cafe and ordered a toastie but wanted chips with it they wouldn't give them for free !
Everything has a cost , and they are only passing that on .

It’s deliberately unclear. And many customers will be elderly, have learning disabilities, not be able to see the flashing moving board clearly or only go to a cafe as an occasional treat rather than a regular habit. It’s often rushed and pressured. Yes for some of us it’s easy to ask or we already know, but it’s so weird people are proud of being worldly enough to know marshmallows cost extra that they are so rude about anyone who doesn’t. Shops and cafes used to be clearer about extra costs and it’s a deliberate choice not to be, and perfectly reasonable for people to object to, especially now that a hot drink costs nearly an hour’s wages for many people.

Just coming to say that the last two hot chocs I've got from Costa , the marshmallows were absolutely disgusting 🫣 for years the hot choc was delicious and now it tastes rotten.
They must be getting cheaper mallows to maximise profit. It has really ruined the hot choc. They probably thought people wouldn't notice but I won't be going back.

We only really do things like visiting Costa, or any cafe, while on a holiday/short break or if we've had a really 💩 time (not just fed up, like horrible or traumatic stuff).

They're included in the cost in some places as standard, meaning those who don't want them are still paying for them.
They're not included in the cost as standard in some places, meaning only those who want them are paying for them.
I know which makes most sense to me.

Surely the word add is also fairly clear?

Except for most other places, I've never paid extra in a cafe for them or in a lot of chains.

I had no idea!!!!

I hate stuff like this too, I think the price shown should be for the extras and it mention its a bit cheaper if you don't want them- a bit backwards but most people opt for them and it isn't abundantly clear imo when all of the images and advertising clearly shows them with the toppings.

We were in costa yesterday. I got a link sausage roll with ketchup. Absolutely delicious but then I'm easily pleased.