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Shouted at by male midwife mid panic attack

376 replies

ThisBrickWriter · 16/10/2024 12:05

Hi all,

Yesterday, I attended the Early Pregnancy Unit for a suspected miscarriage. Due to complex PTSD from a violent sexual assault, I generally can't see male providers without prior notice, and sometimes only with my husband present in regards to female examinations. This has never been an issue. At my usual hospital, this is flagged on my chart to avoid misunderstandings and so I don’t need to explain. However, since I was bleeding, my midwife recommended I go to a closer hospital, where I’d been seen before (without any issues). I take it on board I should have mentioned it, however as I’d been seen before in the unit only a few weeks before and I’d only seen women providers. Again, I accept this was my mistake.

Unfortunately, when I entered the exam room, the midwife was male. I immediately panicked and explained that I didn’t know there would be a man present. He seemed visibly offended and dismissive, telling me to leave the room in an upset tone. Despite being visibly distressed and bleeding from a miscarriage, I ended up trying to comfort him by explaining my history. The situation escalated with him shouting at me, and none of the nurses intervened. They blocked the door and wouldn’t allow me to leave.

I was able to get out and to the reception, where I requested to speak to someone in charge so they could help. The male midwife followed me and continued shouting, saying I had verbally attacked him. He even told me to "get over myself" and shared that he also had a history of panic disorder. I felt utterly humiliated and helpless. Eventually, the lead midwife took me to a quiet room, but no one apologized or acknowledged his behavior.

What’s most upsetting is that during both a miscarriage and after sharing my trauma history, I was shown no compassion or sensitivity by this midwife, which is the complete opposite of the amazing care I’ve always received from the NHS, especially during feminine examinations.

I’m considering filing a formal complaint, but I’m worried it won’t be taken seriously. I was later told that others on the unit are afraid of this man and won’t speak up. I went to PALS, and they advised I file a formal complaint with the hospital, but I'm unsure if it will actually lead to any action.

I’m not entirely sure what outcome I want to see, except that I believe the midwife should have shown more compassion in such a sensitive situation. Has anyone been in a similar situation? Will my complaint be taken seriously, and where is the best place to escalate it?

Thanks in advance for any advice.

OP posts:
earlylunch · 17/10/2024 08:19

RedToothBrush · 17/10/2024 08:12

That's not balance.

That's being tone deaf.

We will simply disagree on that point. No biggie

RedToothBrush · 17/10/2024 08:12

earlylunch · 17/10/2024 06:17

nope

but given the hospital has been named, i thought beneficial to add some balance.

You clearly didn’t! 🤷

That's not balance.

That's being tone deaf.

earlylunch · 17/10/2024 06:17

stonebrambleboy · 16/10/2024 21:25

Your outstanding care isn't really relevant to OP's appalling treatment by this man.

nope

but given the hospital has been named, i thought beneficial to add some balance.

You clearly didn’t! 🤷

T4phage · 16/10/2024 23:48

ToBeOrNotToBee · 16/10/2024 12:17

Report to the NMC.

Someone that fragile and unwilling to put their ego aside to ensure a woman receives appropriate care has no business working in midwifery.

This ^

Lallybroch · 16/10/2024 23:31

I'm sorry you have received such treatment whilst undergoing a miscarriage which was traumatic enough without all of this taking place as well. I hope you and your partner do find the strength to report it. However, I am appalled at some of the posters on here who seem to think they are in the role of a prosecuting lawyer. When did it become acceptable to grill a vulnerable woman to the extent that some have on here tonight? She was asking for advice about reporting this midwife. She gave her account of what happened and said she accepted that in the midst of having a panic attack somethings may have not been quite as clear as she remembered them. That does not give strangers the right to repeatedly and it seems at times, harass her into repeating her answers to try and catch her out with her replies. Over the last couple of years Mumsnet has become noticeably worse for this kind of behaviour and I find it very distasteful. You have received some good advice on here tonight and I hope you can manage to ignore the more upsetting posts. Please take care of yourself.

AngryBookworm · 16/10/2024 22:53

I'm so sorry, OP. This is horrible. Definitely report to NMC and to the hospital.

Just so you're aware - when I complained about my treatment by a (female) doctor, the outcome was that the hospital sent her my complaint and my name and got her to write me an apology letter. I didn't expect to be anonymous as I suspected she'd remember the incident, but I found receiving the letter out of the blue really upsetting for some reason, so if you don't want that, be clear (eg 'please do not ask or allow this person to contact me regarding this complaint').

CovertPiggery · 16/10/2024 22:45

Curlyboot · 16/10/2024 20:51

I’m going to get money that you were rude to him, and he didn’t shout at all.

What a nasty thing to say to someone in OPs situation.

Shame on you.

redalex261 · 16/10/2024 22:13

Yes, report this. Lots of women without trauma (rightly or wrongly) would rather not have a male midwife. I imagine this issue must have come up previously in his career so would expect him to have the tools to handle these situations sensitively without taking it personally.

You should not have been treated like this at a vulnerable and emotive time. I hope things get better for you soon.

I know it's illogical but I've never been in the least concerned about a male doctor/gynaecologist treating me but feel a bit weird about a male midwife for some reason I can't define.

Skycrawler · 16/10/2024 22:04

I’m sorry this happened to you. Please complain.

In my experience it’s less likely that the only midwife or nurse in a gynae/maternity service will be male but fairly frequently out of hours in emergency situations like a miscarriage the only sonographer or doctor is a male. But what happens is you should be told and offered accommodations like having a female nurse chaperone present at all times. If your still not happy to go ahead and there really is not anyone else able to see you the staff member should calmly explain the risks of not seeing them - like severe bleeding from a miscarriage or infection and then if you still don’t want to proceed arrange for you to be seen by someone else as soon as is practicable - you might have to wait for the next shift to come on for example. The only time I have seen a doctor really try forcefully to persuade a patient to see a different sex doctor was a young man with testicular torsion who did not want a female urologist to examine/operate. The urologist was firm in her arguments about the young man’s high risk of permanent testicular loss if he was not operated on now as the next shift wasn’t coming on for several hours and the patient did find it upsetting- it’s hard to know what is best sometimes, but it sounds like there were plenty of female staff available where you were so this should not have been an issue.

Unfortunately the NHS being the rubbish it is your notes may not have made it into the hands of the staff before they saw you so it’s always good to state in advance - at reception, your need for a same sex staff member or other accommodations.

averitablevampire · 16/10/2024 22:03

Dear Lord, some of the replies on here are shocking. As a HCP, the midwife should have done absolutely everything in his power to make OP feel comfortable, as soon as he saw she was upset, or uncomfortable he had a duty of care to put her at ease....it's not jeffing rocket science. Occasionally, I've had some very aggressive patients come through my doors, 9/10 it's fear which has caused the aggression and part of my skill is de-escalating. Literally within milliseconds of a patient stepping over my threshold, I know exactly what I need to do and say to reduce their fear and anxiety....it's really not difficult (and I've worked in some extremely challenging environments).
Op forget PALS, go straight to the nursing and midwife council and put in a formal complaint. Their website is easier enough to navigate and will take you through the steps, or there is a phone number you can ring and get advice.
He sounds totally unprofessional and he brings the entire service into disrepute.
A good bedside manner is such an important part of what we do, looking after someone's psychological well-being, is as important as looking after their physical needs, especially when a person is feeling vulnerable, a good health professional knows this, (it's what makes them good).
I'm so sorry he put you through this Flowers.

Terrifiedofthedentist · 16/10/2024 21:31

Definitely report BUT prepared for him to have lied when he recorded anything that happened on your notes…

i did a SARS request for my first pregnancy and it was eye opening

OCDmama · 16/10/2024 21:31

Thenightwasmadwithstars · 16/10/2024 20:48

For balance (and absolutely not minimising or doubting the OP's experience) I've had great care at St georges across pretty much the full range of their maternity and neonatal services despite the report which I did read during my pregnancy.

And to balance your point. I had a traumatic birth at St George's in 2020 that was topped off by my walking off the postnatal ward with my baby without being discharged because the care was that bad. My mum had me and my sister there in 1987 and said the post natal ward was awful then too.

St G's ís great for lots of things - it's so well known for its emergency services, specialisms in brain injuries, spine injuries etc. But when it comes to maternity it's bloody awful.

OCDmama · 16/10/2024 21:27

I absolutely believe you OP. I had my first baby at St George's and understand the layout to the waiting rooms you mean.

There are always a load of staff in with patients, as you said because it's a teaching hospital. When I had my first it was like Piccadilly fucking circus in that delivery room.

I had my second at Epsom and had a much, much better experience. St G's recently had a bad review of their maternity unit and there's very valid reasons for that.

stonebrambleboy · 16/10/2024 21:25

earlylunch · 16/10/2024 17:49

This is St George’s hospital you say OP?

Your experience sounds very upsetting but i have to say… my recent experience with maternity care at St George’s was outstanding.

Your outstanding care isn't really relevant to OP's appalling treatment by this man.

Thenightwasmadwithstars · 16/10/2024 21:06

Mrsdoyler · 16/10/2024 20:54

How is that relevant. You would have had different midwives on different shifts for a start.
I hate when people do this.

I remember telling someone that a woman shouted at me. The person I was telling (z mutual acquaintance), said "well she's always been lovely to me!

What's that got to do with the woman shouting at me?

It wasn't really a response to the OP but to the message I quoted referring to the CQC report - I was a bit concerned that it was turning into a thread on the hospital maternity services more generally.

I completely agree that the OP should raise a complaint on her experience and that it was unacceptable.

I also think that St George's maternity services do some amazing work particularly on difficult and complex pregnancies and the vast majority of people I came across were really dedicated, hard working and cared about patients. Of course maternity care in this country is shockingly bad across the board and should improve and I'm sure that includes St George's in some areas but I just wanted to put a counter point across.

earlylunch · 16/10/2024 21:03

Curlyboot · 16/10/2024 21:00

Considering the OP won’t be able to view the CCTV this is a moot point

presumably would be viewed by whomever investigated

Curlyboot · 16/10/2024 21:00

earlylunch · 16/10/2024 20:52

all will come out either way with the cctv!

Considering the OP won’t be able to view the CCTV this is a moot point

Mrsdoyler · 16/10/2024 20:54

Thenightwasmadwithstars · 16/10/2024 20:48

For balance (and absolutely not minimising or doubting the OP's experience) I've had great care at St georges across pretty much the full range of their maternity and neonatal services despite the report which I did read during my pregnancy.

How is that relevant. You would have had different midwives on different shifts for a start.
I hate when people do this.

I remember telling someone that a woman shouted at me. The person I was telling (z mutual acquaintance), said "well she's always been lovely to me!

What's that got to do with the woman shouting at me?

earlylunch · 16/10/2024 20:52

Curlyboot · 16/10/2024 20:51

I’m going to get money that you were rude to him, and he didn’t shout at all.

all will come out either way with the cctv!

Curlyboot · 16/10/2024 20:51

I’m going to get money that you were rude to him, and he didn’t shout at all.

Thenightwasmadwithstars · 16/10/2024 20:48

ClimbEveryLadder · 16/10/2024 20:32

Seems St George maternity services were assessed as inadequate last year. They are supposed be be making improvements but sounds like they have a way to go
https://www.cqc.org.uk/press-release/cqc-tells-st-georges-hospital-make-immediate-improvements-maternity-care

For balance (and absolutely not minimising or doubting the OP's experience) I've had great care at St georges across pretty much the full range of their maternity and neonatal services despite the report which I did read during my pregnancy.

ClimbEveryLadder · 16/10/2024 20:26

diddl · 16/10/2024 17:31

All this could have been avoided by patients being told that there was a male midwife on duty & was that OK or would they rather wait & see a woman?

This would have been such a simple way to handle things and avoid further traumatising distressed patients

Thenightwasmadwithstars · 16/10/2024 20:01

I have spent a fair amount of time over the years in this EPU OP and can very much visualise what happened here. I've been scanned by him a few times and was a little taken aback the first time that there was no forewarning given. While he's never been anything but professional with me his bedside manner wasn't exactly warm and cosy!

so sorry that you've experienced this and that you are miscarrying - I hope that you can get some rest and recuperation in once the complaint goes in.

RedToothBrush · 16/10/2024 19:28

ahemfem · 16/10/2024 16:23

I immediately panicked and explained that I didn’t know there would be a man present. what did this look like? Was it loud? Screaming? Or calm? I think if you'd explained you're sorry you have a note on your file about not seeing a male due to a difficult history the situation may have gone differently. With no context I can see why he may have been triggered into just thinking you're being sexist.

However if he'd managed to control his emotions and listen he would have understood I'd have hoped.

Sorry you had to deal with this.

Having notes on you file about particular anxieties, makes fuck all difference, because this relies on HCP actually reading your notes. They very rarely do before you see them. And they don't bother to look at them even when you are right in front of them (I speak from experience here).

This is the result of the Sausage Factory NHS mentality where patients are processed and staff are shitty to patients who do not 'comply'. Patients are no longer cared for. Especially in maternity services (And thats why we have had a bunch of scandals).