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Shouted at by male midwife mid panic attack

376 replies

ThisBrickWriter · 16/10/2024 12:05

Hi all,

Yesterday, I attended the Early Pregnancy Unit for a suspected miscarriage. Due to complex PTSD from a violent sexual assault, I generally can't see male providers without prior notice, and sometimes only with my husband present in regards to female examinations. This has never been an issue. At my usual hospital, this is flagged on my chart to avoid misunderstandings and so I don’t need to explain. However, since I was bleeding, my midwife recommended I go to a closer hospital, where I’d been seen before (without any issues). I take it on board I should have mentioned it, however as I’d been seen before in the unit only a few weeks before and I’d only seen women providers. Again, I accept this was my mistake.

Unfortunately, when I entered the exam room, the midwife was male. I immediately panicked and explained that I didn’t know there would be a man present. He seemed visibly offended and dismissive, telling me to leave the room in an upset tone. Despite being visibly distressed and bleeding from a miscarriage, I ended up trying to comfort him by explaining my history. The situation escalated with him shouting at me, and none of the nurses intervened. They blocked the door and wouldn’t allow me to leave.

I was able to get out and to the reception, where I requested to speak to someone in charge so they could help. The male midwife followed me and continued shouting, saying I had verbally attacked him. He even told me to "get over myself" and shared that he also had a history of panic disorder. I felt utterly humiliated and helpless. Eventually, the lead midwife took me to a quiet room, but no one apologized or acknowledged his behavior.

What’s most upsetting is that during both a miscarriage and after sharing my trauma history, I was shown no compassion or sensitivity by this midwife, which is the complete opposite of the amazing care I’ve always received from the NHS, especially during feminine examinations.

I’m considering filing a formal complaint, but I’m worried it won’t be taken seriously. I was later told that others on the unit are afraid of this man and won’t speak up. I went to PALS, and they advised I file a formal complaint with the hospital, but I'm unsure if it will actually lead to any action.

I’m not entirely sure what outcome I want to see, except that I believe the midwife should have shown more compassion in such a sensitive situation. Has anyone been in a similar situation? Will my complaint be taken seriously, and where is the best place to escalate it?

Thanks in advance for any advice.

OP posts:
RedToothBrush · 17/10/2024 09:52

MrsOvertonsWindow · 17/10/2024 09:49

This thread is a mini example of why maternity care in the UK is so consistently poor. In addition to the resource issues - staff and buildings / equipment, one of the consistent aspects of all the enquiries into poor standards and appalling child and maternal deaths and harm is clear evidence of bullying, contempt for women and dismissal of what they say and feel. Add to that often toxic relationships between midwifery HCPs which negatively impact on safety and it's a perfect storm. All of this is repeatedly called out by investigations into baby and maternal deaths.

Yet nothing changes.

It's reflective of poor maternity care and poor mental health support in the UK.

The NHS sausage factory mentality doesn't work for either. It's particularly poor where the two intersect.

Curlyboot · 17/10/2024 09:51

This reply has been deleted

Message deleted by MNHQ. Here's a link to our Talk Guidelines.

MrsOvertonsWindow · 17/10/2024 09:49

This thread is a mini example of why maternity care in the UK is so consistently poor. In addition to the resource issues - staff and buildings / equipment, one of the consistent aspects of all the enquiries into poor standards and appalling child and maternal deaths and harm is clear evidence of bullying, contempt for women and dismissal of what they say and feel. Add to that often toxic relationships between midwifery HCPs which negatively impact on safety and it's a perfect storm. All of this is repeatedly called out by investigations into baby and maternal deaths.

Yet nothing changes.

pinkgrevillea · 17/10/2024 09:46

He sounds unwell and in no way fit for his job which is to look after women with kindness and compassion. How on earth is it appropriate for a health care worker to start talking about his own mental health to a patient? Let alone shouting at you and getting offended. I hope you are OK and I hope you will find the strength to put in a complaint so he can be dealt with. Just awful that such a man is anywhere near women. And someone could have stepped in and stood up for you.

RedToothBrush · 17/10/2024 09:40

Iamiams · 17/10/2024 09:32

@Curlyboot I can’t quote you but wanted to reply. Firstly OP gave an account of what happened and how she felt. Then posters questioned her and her emotions and then questioned her judgement based on those emotions. Then the OP discussed how others around her may have perceived the situation - which was very gracious of her. That is not the same as changing her story. Common sense.

Trauma responses are associated with a story being 'moveable'. So you can't say the OP is being economical with the truth in this situation. It's consistent with her being traumatised.

Indeed truth telling is associated with a degree of vagueness and slight shifts in recounting events.

It's only liars that stick absolutely to a story with no reflection and an unwaivering recollection.

I really did wish that there was greater awareness of anxiety responses across the board rather than this attitude of 'it didn't happen and even if it did it was your fault'...

stonebrambleboy · 17/10/2024 09:37

earlylunch · 17/10/2024 08:21

good grief

Erudite.

Iamiams · 17/10/2024 09:32

@Curlyboot I can’t quote you but wanted to reply. Firstly OP gave an account of what happened and how she felt. Then posters questioned her and her emotions and then questioned her judgement based on those emotions. Then the OP discussed how others around her may have perceived the situation - which was very gracious of her. That is not the same as changing her story. Common sense.

Curlyboot · 17/10/2024 09:27

RedToothBrush · 17/10/2024 09:26

And another one...

Women know your place.

You’re always so on brand with your comments across MN

Always a laugh to read

RedToothBrush · 17/10/2024 09:26

This reply has been deleted

Message deleted by MNHQ. Here's a link to our Talk Guidelines.

And another one...

Women know your place.

Curlyboot · 17/10/2024 09:20

This reply has been deleted

Message deleted by MNHQ. Here's a link to our Talk Guidelines.

stonebrambleboy · 17/10/2024 09:19

earlylunch · 17/10/2024 06:17

nope

but given the hospital has been named, i thought beneficial to add some balance.

You clearly didn’t! 🤷

What you are failing to grasp here is that your 'outstanding care' at this hospital has absolutely nothing to do with OPs experience. It's not a question of balance. There are good and bad practitioners in every hospital in the country. You seem intent on making this about you. OP is asking for help here, show some compassion for God's sake.

RedToothBrush · 17/10/2024 09:11

earlylunch · 17/10/2024 09:04

Am i male midwife who had a positive experience giving birth at St George’s? 🫤

Thought you'd gone to work.

RedToothBrush · 17/10/2024 09:10

averitablevampire · 17/10/2024 08:55

Are you that midwife earlylunch?!
This isn't about your experience, and by saying your experience was great, you are insinuating OP is somehow to blame, or at the very least denying her experience of subpar care. (whilst I'm sure that's not your intention, it's how it reads). This thread is about the fact OP has had a distressing experience in a place she should feel safe and cared for. The behaviour of the midwife in question was totally inappropriate. He has no right doing a job he clearly isn't capable of doing, if he can't get the basics of care right. I'm sure there are some very caring midwives at the hospital, unfortunately though, op didn't have one, and she's looking for some reassurance and advice on how to move forward.
I'm genuinely glad you had a good experience, but it's essential when things go awry we don't sweep them under the carpet by saying 'well that wasn't my experience', or trying to downplay what has happened. We should be aiming for the best possible care everyday, from every single clinician on the payroll, not on some days, and not every other HCP, as it's damaging to our professional standards. If patients can't trust us, then building a therapeutic relationship is much harder, that's not good for pts or for us!

From your post I am taking it that you are a HCP because of how you worded it.

It is really important to me, as someone who has had issues with anxiety and poor treatment, for this to be acknowledged as not only legitimate as a point, but how essential public trust is in HCPs.

That requires all HCPs not to take it personally if their hospital is named and shamed.

I'd like to hazard a guess that this guy has a particular manner about him and from what the OP says the other staff are fully aware that it's problematic from what another poster has said. And they feel unable to challenge/report.

For me that's actually indicative of work place bullying and intimidation that hasn't been addressed. That DOES reflect on the hospital as a whole, but not individual staff. That's a management and culture issue that despite an inadequate rating, isn't getting dealt with.

If we didn't have so many maternity scandals and an overall picture of maternity standards being so subpar then maybe I'd take a different line. But this is essentially a situation where we should be doing everything to encourage complaints as valuable and necessary to improve culture. We know that maternity is an area where women are particularly unlikely to make complaints even when there is more than ample reason to because of this culture of trying to make the woman feel like she is 'being unfair' to all the other staff because they are working so hard and they need to be recognised before her need to have this addressed and improved for other patients (and I suspect the good staff).

The whole over defensive 'lets protect the staff and the hospital before the patient' is a culture we need to end as it's the essence of the problem.

HebburnPokemon · 17/10/2024 09:08

"I was later told that others on the unit are afraid of this man and won’t speak up."

Who told you this? And did they explain why they are afraid?

earlylunch · 17/10/2024 09:04

Am i male midwife who had a positive experience giving birth at St George’s? 🫤

averitablevampire · 17/10/2024 08:55

Are you that midwife earlylunch?!
This isn't about your experience, and by saying your experience was great, you are insinuating OP is somehow to blame, or at the very least denying her experience of subpar care. (whilst I'm sure that's not your intention, it's how it reads). This thread is about the fact OP has had a distressing experience in a place she should feel safe and cared for. The behaviour of the midwife in question was totally inappropriate. He has no right doing a job he clearly isn't capable of doing, if he can't get the basics of care right. I'm sure there are some very caring midwives at the hospital, unfortunately though, op didn't have one, and she's looking for some reassurance and advice on how to move forward.
I'm genuinely glad you had a good experience, but it's essential when things go awry we don't sweep them under the carpet by saying 'well that wasn't my experience', or trying to downplay what has happened. We should be aiming for the best possible care everyday, from every single clinician on the payroll, not on some days, and not every other HCP, as it's damaging to our professional standards. If patients can't trust us, then building a therapeutic relationship is much harder, that's not good for pts or for us!

phoenixrosehere · 17/10/2024 08:54

RedToothBrush · 17/10/2024 08:20

I know, someone here has a legitimate reason to complain. Therefore I am going to completely undermine them and make them feel like they are being unfair by saying how great my experience was. Because fairness is the most important thing here rather than the need to address a lack of professionalism and standards at a hospital already classed as inadequate. The OP who is deeply distressed, and seeking reassurance and advice on what to do, is irrelevant. If my comment about fairness is posted and then I double down on it, I am making sure that fairness is more important than ensuring that the vulnerable person concerned here has the confidence to try and see this through and improve services. Because we'll won't we think of the poor staff who have to endure complaints first.

How about centring and supporting a woman who has experienced poor maternity care FOR ONCE. In the midst of a bunch of maternity scandals that have been tried to been suppressed and thousands of women told they should put up and be grateful for the NHS.

How about we actually believe the woman for once - when so many haven't.

Honest to god.

'fairness' isn't really appropriate for this thread.

Agree.

Some act as if it isn’t possible for someone to be treated bad because they themselves weren’t at the same place.

I remember talking about my experience and having a few asking me what I did wrong because I must have done something to be treated bad or make excuses for the HCPs (overworked, having a bad day, difficult job).

I’ve never let being overworked or having a bad day affect me to the point I think I can be abusive and rude to people I’m supposed to help or be rude automatically to hcps.

Being pregnant was eye opening when it came to medical care and not in a good way and there are countless stories from mothers and studies showing that many pregnant women are being and have been treated appallingly by hcps.

earlylunch · 17/10/2024 08:37

If the Op hadn’t have named the hospital
I would not have posted
but she did
and so i did

I have to get to work i’m afraid @RedToothBrush . Would love the luxury to spend the day on mumsnet putting the world to right though

earlylunch · 17/10/2024 08:33

RedToothBrush · 17/10/2024 08:32

Clue: it's not all about you (or me).

indeed
indeed

RedToothBrush · 17/10/2024 08:32

Clue: it's not all about you (or me).

RedToothBrush · 17/10/2024 08:32

earlylunch · 17/10/2024 08:23

for two mumsnetters to disagree?

no biggie 🤷

It's not about two MNetters disagreeing though.

And that's the point. You don't see to understand the point here at all.

You are completely tone deaf.

earlylunch · 17/10/2024 08:23

RedToothBrush · 17/10/2024 08:22

Actually it IS a Biggie.

But you carry on, being totally tone deaf and trampling all over the OP whilst making out that it's not a big deal.

I will highlight how bloody awful and disrespectful it is in the context of such massive issues with maternity services in this country.

for two mumsnetters to disagree?

no biggie 🤷

RedToothBrush · 17/10/2024 08:22

earlylunch · 17/10/2024 08:19

We will simply disagree on that point. No biggie

Actually it IS a Biggie.

But you carry on, being totally tone deaf and trampling all over the OP whilst making out that it's not a big deal.

I will highlight how bloody awful and disrespectful it is in the context of such massive issues with maternity services in this country.

earlylunch · 17/10/2024 08:21

good grief

RedToothBrush · 17/10/2024 08:20

I know, someone here has a legitimate reason to complain. Therefore I am going to completely undermine them and make them feel like they are being unfair by saying how great my experience was. Because fairness is the most important thing here rather than the need to address a lack of professionalism and standards at a hospital already classed as inadequate. The OP who is deeply distressed, and seeking reassurance and advice on what to do, is irrelevant. If my comment about fairness is posted and then I double down on it, I am making sure that fairness is more important than ensuring that the vulnerable person concerned here has the confidence to try and see this through and improve services. Because we'll won't we think of the poor staff who have to endure complaints first.

How about centring and supporting a woman who has experienced poor maternity care FOR ONCE. In the midst of a bunch of maternity scandals that have been tried to been suppressed and thousands of women told they should put up and be grateful for the NHS.

How about we actually believe the woman for once - when so many haven't.

Honest to god.

'fairness' isn't really appropriate for this thread.