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Ryanair made 4yr old sit alone

736 replies

LHGL · 13/10/2024 19:18

We had a really stressful experience recently and I don’t know if it’s just me who finds this completely unacceptable but I just feel the need to get this out there.
Family of 5; DH, myself, DD 4 and 9, DS 7. Both DD’s get very travel sick.
Just under 3 hour flight to Italy and we check in online in advance, and I notice nobody is sitting together. I mean nobody is even on the same row - 5C, 32F,19B etc. We click ‘change seats’ but there are no options. I read up on kids sitting alone and am relieved to hear that Ryanair policy is that anyone under 12 needs to sit next to an adult.
We get to the airport and tell the Ryanair woman at baggage, she’s says not to worry and they’ll make sure we’re sitting together at the gate. Get to the gate, same story but the cabin crew will sort us out.

we board the plane and the two flight attendants tell us the flight is busy and they can’t help. DH reminds them of the policy of kids and adults sitting together, and they shrug and tell us we’re blocking the aisle. After a little more polite protestation we’re told they’ll sort us out once seated.
They don’t. We tried to swap with people ourselves but only managed to get the two youngest together, people weren’t terribly helpful and luck was against us with language and some odd folk.
The long and short of it was that the flight was a very distressing experience for all, not least the kids, and I was really taken aback by how uncaring the Ryanair attendants were. They put more effort into trying to sell us scratch cards than attempting to stop my kids being terrified of ever getting on a plane again.

OP posts:
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12
friendlycat · 13/10/2024 23:33

Pugwash2005 · 13/10/2024 23:04

YMBU I always pay to sit next to my children, I’m always amazed at the entitlement of parents who don’t do this!

It’s so obvious. Just pay and pre book the seats.
I just don’t understand why people don’t understand it’s menu pricing now.
Do you want hold luggage
Do you want seats next to each other
Do you want front seats and first off plane
Do you want extra hand luggage

It keeps the base price down for people who don’t want any of the above. You then pay for the extras you want. You didn’t and got their policy of seat allocation.

Roundthemoon · 13/10/2024 23:32

I mean, Ryanair is shit. They're very uncomfortable. And there is often a delay.

TUI are useless aswell. They cancelled the last two flights that I booked with them.

This is why I try to go to Europe by Eurostar now. Much better experience!

Fofftwenty21 · 13/10/2024 23:29

Why didn't you get your 4 yr old to swap with your 9 Yr old? Also book seats in future.

Eggseggslegs · 13/10/2024 23:27

So I paid extra on Ryanair so me and my young son could sit together, got to the gate and they told me it was no longer valid as it was now a different plane!! One woman got split from her foster child despite her paying and saying it was a safeguarding issue!! Dreadful money grabbers. Other airlines generally you book together you sit near each other.

YourLastNerve · 13/10/2024 23:23

You pay for what you need. People with children need a seat so that is part of the tariff.
People without children don't
Its like saying its ridiculous buying a child seat for the car. You have to because its a legal requirement if you a travelling with a child in your car. I dont have a child, therefore I dont have to buy a car seat.

They ought to build it into the price (like airlines always used to) so that consumers have true visibility of the actual price of the flight including necessary things like children being seated with a parent/adult from the same booking.

Plenty of other airlines manage to do it without this issue. Ryanair actively promote themselves as fucking people over, i don't know why anyone flies with them.

Rubyandscarlett · 13/10/2024 23:21

Hillsmakeyoustrong · 13/10/2024 22:38

We had this exact situation with British Airways in April. Except we HAD paid to be sat together and had checked into those seats 24hrs before...then their system crashed...so everyone was reallocated random seats. Our 7 year old twins (one who has autism) were sat rows away from us and the cabin crew just wanted me to shut up and sit down for take off. It was honestly shocking that they were allowed to treat us with so little care. It's put us off travelling tbh. Extortionate prices everywhere you go but not the service to match it.

That is terrible and your last sentence sums it up

YourLastNerve · 13/10/2024 23:17

I genuinely think the law needs to be tightened up on companies doing it. Its not safe, and it's not fair to other passengers, and everyone knows they do it on purpose. Its not hard to seat young children with a parent, and their overt refusal to do so without additional charges essentially means they are falsely advertising the price of flying with them imho.

Buttermill · 13/10/2024 23:13

You have to pay to sit together on ryanair when u check in there is an option to change seats right up until the day you fly. With easyjet it automatically puts you with children under 12 I think. It should have been sorted at the arrivals not on the plane as u do have to pay so they where wrong to tell you otherwise

SavageTomato · 13/10/2024 23:12

What pisses me off about parents in these situations is you all want all of the get out clauses while simultaneously claiming to know I all. Make your mind up, are you all knowing or completely clueless? You can't have it both ways. Also, keep your kids quiet. Thanks.

Whydoiwearsomuchleopardprint · 13/10/2024 23:12

Prettyredflowers · 13/10/2024 19:23

Pay for reserved seats; don't expect other people to have to move for your convenience. Stop being so tight, and so selfish.

The 100per cent!

Teenagehorrorbag · 13/10/2024 23:11

But Ryanair knew you had children when allocating the seats, so why didn't they put the children with an adult? We used to fly with them regularly, never paid the extra (we fly with them because they are affordable) and they always put the DCs next to one of us.

Unless they have changed the way they do things, definitely complain! Your poor kids.......

smallchange · 13/10/2024 23:08

AppleAppleBanana · 13/10/2024 22:56

I've flown plenty of times with Ryanair without paying for seats and one adult has always been sat with the children...I thought their algorithm made sure it happened automatically so surprised by this.

You shouldn't have to pay to be next to a child. (Though you do have to pay if you want both adults travelling next to each other)

I'm my experience Ryanair not much difference than any other cheap airline - and they are the only ones that go directly the route we travel often so we fly with them often. Hope this is just a blip.

I think this has changed. I booked about 6 weeks ago and wasn't able to complete the purchase without paying for a seat for myself and then getting the one beside it for ds2 free.

It may be that if you book very far in advance, or it's not a popular flight, that there will be free or very cheap adult seats though.

Teen and dh just got the free randomly allocated ones 24hrs before flying so are sitting on their own for a couple of hours. As they'll both be plugged into their earbuds it's hardly a hardship for them.

MaryEllenWaldron · 13/10/2024 23:08

Zarbies · 13/10/2024 19:19

That’s pretty shit, I’d complain.

She chose the cheaper option of randomly assigned seats instead of paying 8 or 10 quid extra per seat for two seats, to ensure the youngest was confirmed next to one adult family member. Was what subsequently happened worth it to save twenty quid? Barely a round of drinks.

ilovesooty · 13/10/2024 23:08

Ineedaholidayyyy · 13/10/2024 21:25

Additional luggage, extra leg room seats , first class are extra perks, a standard seat on a plane is not an extra. This was never a thing in the past, charging more to reserve a seat next to someone is pure greed from the airline companies and all it does is cause problems as this happens all the time.

It cost more to fly when those things were included. The model has changed.

ilovepixie · 13/10/2024 23:08

Antsinmypantsneedtodance · 13/10/2024 19:42

Sorry but if that was me and someone was trying to sit my 4 year old away from me or her father i'd be standing in the aisle until they sorted. While reading their policy word for word direct from their website. Why on earth did you let the plane take off with your 4 year old away from you? I'd have simply refused to sit down until they resolved it. I would accept her in front of me or accross the aisle. As per policy. But not rows away.

Polite bit firm and trust me either they or someone else would have sorted to stop the plane being delayed by hours.

YANBU for not prebooking seats. But you YABU for allowing it.

Then you would have been escorted off the plane if you refused to sit down.

Roundthemoon · 13/10/2024 23:04

I don't think anyone is on the OPs side, because we've all used ryanair, and we all know we'll what we have to pay extra for.

Why should she not pay extra to sit together when everyone else has to.

Company rules.

Pugwash2005 · 13/10/2024 23:04

YMBU I always pay to sit next to my children, I’m always amazed at the entitlement of parents who don’t do this!

Pyjamatimenow · 13/10/2024 23:04

ClareBlue · 13/10/2024 22:51

Booking a 3rd party package holiday that puts you on a Ryanair flight is completely different. I fly RA around 30 times a year and wouldn't advise anyone to use 3rd party booking. They don't want it and won't support it or help you if there are issues.

Yes I found that out the hard way. We were lucky that when it came to it there was room for us all together and I paid for that but trying to change it beforehand was stressful. Won’t be doing that again

RedRoss86 · 13/10/2024 23:03

DirectionToPerfection · 13/10/2024 21:38

Why didn't you book your seats in advance? That's absolutely an option with TUI.

We could only check in on the app 1 week before hols.
When I logged in, I had to allocate all 19 of us (I was paying for the seats, that wasn't an issue).
The issue was there were only 18 available seats on the plane! As I couldn't allocate everyone, it wouldn't let me go any further and then the option to book was completely gone saying that we had to check in at airport.
I got in toch with travel agent who said everything would be fine.

My situation slightly different to OP as I did TRY to book (and pay) for seats but we just couldn't.

I was empathising with OP about having kids spread out across the plane.

Citylady88 · 13/10/2024 23:03

Pay to book seats in advance. Don't assume they will be available once check in opens . For European flights I'd expect to pay at lest an extra 30 ish, for international up to 100. Per person. That's how international travel works now.

SavageTomato · 13/10/2024 23:03

Summing up, you failed to book seats and now expect everyone else to fit around you and your entitled family? Got it, thanks for your twattish contribution to the human race. Well done.

GoldCat255 · 13/10/2024 23:02

I hate when people try to use emotional blackmail. You know pretty well that if you want to get seats together you need to pay for it.
You chanced your arm see if you could get that for free, and it backfired.
I am sorry if your children had a hard a time during the flight. It is not their fault.
But you have now learned the lesson.
Don't make the same mistake again.

AppleAppleBanana · 13/10/2024 23:01

estornudar · 13/10/2024 21:57

I don't think this is real. Every time I have booked a Ryanair flight with my now 4 year old it had automatically added the extra seat cost for the adults in the party and we've had to choose seats together and pay.

You can get one adult next to the children without paying in my experience if you select the right options.

CactusPeach · 13/10/2024 23:00

I think it is unreasonable of the airline to not follow their own seating policy for under 12's, they should have seated the children with an adult even if they had to split the party up.

However, I think you were also being unreasonable in not paying to book the seats, even older children don't like sitting next to a stranger so I see it an extra 'parenting cost'.

I wouldn't expect other people to move because they have probably paid to have their seats together and for some of them it would mean splitting families up.

AppleAppleBanana · 13/10/2024 22:58

Whoknows101 · 13/10/2024 22:51

You are being very unreasonable.

You'd have to be living with a tribe in the Amazon for the last 20 years to not know that Ryanair is genuinely one of the least well regarded businesses (not just airlines) on the entire planet in terms of customer service.

I refuse to fly with them as a result. If you insist on doing so then you have to 100% plan for the absolute worst - which means pre-booking seats to sit next to your children, or flying with another airline if this is not possible.

I've never needed to pay for seats together with my children on Ryanair. (Only if I want their dad somewhere near us too)