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Ryanair made 4yr old sit alone

736 replies

LHGL · 13/10/2024 19:18

We had a really stressful experience recently and I don’t know if it’s just me who finds this completely unacceptable but I just feel the need to get this out there.
Family of 5; DH, myself, DD 4 and 9, DS 7. Both DD’s get very travel sick.
Just under 3 hour flight to Italy and we check in online in advance, and I notice nobody is sitting together. I mean nobody is even on the same row - 5C, 32F,19B etc. We click ‘change seats’ but there are no options. I read up on kids sitting alone and am relieved to hear that Ryanair policy is that anyone under 12 needs to sit next to an adult.
We get to the airport and tell the Ryanair woman at baggage, she’s says not to worry and they’ll make sure we’re sitting together at the gate. Get to the gate, same story but the cabin crew will sort us out.

we board the plane and the two flight attendants tell us the flight is busy and they can’t help. DH reminds them of the policy of kids and adults sitting together, and they shrug and tell us we’re blocking the aisle. After a little more polite protestation we’re told they’ll sort us out once seated.
They don’t. We tried to swap with people ourselves but only managed to get the two youngest together, people weren’t terribly helpful and luck was against us with language and some odd folk.
The long and short of it was that the flight was a very distressing experience for all, not least the kids, and I was really taken aback by how uncaring the Ryanair attendants were. They put more effort into trying to sell us scratch cards than attempting to stop my kids being terrified of ever getting on a plane again.

OP posts:
Thread gallery
12
Pixie2015 · 13/10/2024 19:34

We always book seats when traveling with kids -maybe consider choosing airline that allows this when you book saves lots of stress

ChillysWaterBottle · 13/10/2024 19:33

Mainoo72 · 13/10/2024 19:29

How lovely for the poor people who had to sit next to your travel sick children on a flight. You’re being selfish not booking seats together to make sure you can look after your children, I’d have been pissed off if they were sat next to me.

Not everybody is an absolutely awful human being though

I would be worried for the child and keen to swap

RowdyTiel · 13/10/2024 19:33

Why when you originally booked your flights didn't you choose and book which seats you wanted?

ChardonnaysBeastlyCat · 13/10/2024 19:33

titchy · 13/10/2024 19:26

Next time tell your four year old in a very loud voice that you're sure the man/woman sitting next to them will be happy to cuddle them while they're being sick. And if they're worried just scream as loudly as they can.

Why do you think this is good course of action? Is the lady who does not want to move somehow more responsible about a random child than the child’s mother?

Arlanymor · 13/10/2024 19:33

Also your thread title: Ryanair made 4yr old sit alone

No, you made your child do that because you didn’t make provisions. It’s like when people are stuck in a traffic jam and moan… erm, you ARE the traffic!

grimupnorthnot · 13/10/2024 19:32

downwindofyou · 13/10/2024 19:21

But as long as they were happy to sit each with one child they shouldn't have to pre book.

If an airline has a policy to seat under12s with an adult then why would anyone think they would ignore their own policy. 4 years old ffs

Why. Ryanair price their flights in sections you can choose what you pay for. Its your problem if you choose not to pre book.

I love the way Ryanair have changed the way we all fly.

Dollshousedolly · 13/10/2024 19:32

MugPlate · 13/10/2024 19:26

Because the policy is to seat child with adult? You don’t need to pay extra when that is the policy.

The policy is:

For safety reasons, children under the age of 12 must sit beside an accompanying adult, and infants (aged 8 days to 23 months inclusive) must sit on an accompanying adult’s lap. It is mandatory for an adult travelling with children under 12 (excl. infants) to reserve a seat. A maximum of four children for every one adult on the same booking will receive a reserved seat free of charge.

note where it is mandatory for one adult to pay for a seat ….

GreyBlackLove · 13/10/2024 19:32

The OP wouldn't have have had to pay £50 to arrange proper seating, it should have been around £10.

For family bookings, children (aged 2 to 11 years) receive free reserved seating so they can sit beside a parent. When an adult purchases a reserved seat they can select up to 4 children’s seats beside them free of charge.

OP, did you not understand the policy? You would have chosen your seat, and then had the option to select seats for your children in that row at the point of booking.

Sarahconnor1 · 13/10/2024 19:32

titchy · 13/10/2024 19:26

Next time tell your four year old in a very loud voice that you're sure the man/woman sitting next to them will be happy to cuddle them while they're being sick. And if they're worried just scream as loudly as they can.

Nice.

It's not the fault of other passengers, but yeah, you go on and encourage your kid to be an absolute horror.

TheYearOfSmallThings · 13/10/2024 19:32

MugPlate · 13/10/2024 19:26

Because the policy is to seat child with adult? You don’t need to pay extra when that is the policy.

Yes you do, and the booking process takes you through this. The child seat reservation costs nothing, but the adult has to reserve a seat (and priority boarding which of course you can't use because the child you are travelling with hasn't paid to book their seat).

Basically as a parent you need to reserve seats with your child, and this is made very clear.

shockeditellyou · 13/10/2024 19:32

If it’s mandatory for a grown up to book a seat when travelling with a child, how come the OP managed not to?

We’ve flown loads with Ryanair and always had sensible seat allocations without having to pay. I’d complain.

ThePoshUns · 13/10/2024 19:31

I never book Ryanair, they are appalling for customer service. I don't understand why you didn't book yiur seats at the time you booked your flight, not a risk worth taking with kids.

FloatyBoaty · 13/10/2024 19:31

As I understand it (only flown Ryanair once with my DS) the adult reserves the seats and then the reservations for the child are free - but you still have to “make” the reservation.

With that said, I got completely fed up of the website and booked and paid for reservations for both of us, to ensure we were together, and there was no room for Ryanair to cock up- or at least not in a way that couldn’t be swiftly proven to be their fault.

xyz111 · 13/10/2024 19:30

It's the risk you take. If I've paid to sit next to my husband and DS, why should I then move so you can sit next to your child when you didn't pay to select the seats? I don't understand the policy of the cabin crew will sort it, when they would need to move 5 people, make everyone happy, and do everything else they need to do before takeoff in what already is a quick turnaround normally. Just pay for seats when you book the tickets in the future.

Arlanymor · 13/10/2024 19:30

Other people may well have paid extra for designated seating, so not sure why you expected them to move, given you hadn’t had the same foresight or paid for the privilege. I’ve given up my seat twice for people to sit with family and both times I had a worse experience because I was crammed into a middle seat. I’m not sure I would do it again.

TheSillyPinkFatball · 13/10/2024 19:30

I paid for my husband and I to sit together and we were still allocated seats rows apart...so no guarantee even with paying!

Dollshousedolly · 13/10/2024 19:30

‘’’’’’For safety reasons, children under the age of 12 must sit beside an accompanying adult, and infants (aged 8 days to 23 months inclusive) must sit on an accompanying adult’s lap. It is mandatory for an adult travelling with children under 12 (excl. infants) to reserve a seat. A maximum of four children for every one adult on the same booking will receive a reserved seat free of charge’’’’

The OP should have booked and paid for a reserved seat for herself or her DH and then her children would have automatically been given reserved seats.

grimupnorthnot · 13/10/2024 19:30

love Ryanair and love their pricing

your choice not to sit with your child when you choose not to pay to sit together.

so YABU.

Mainoo72 · 13/10/2024 19:29

How lovely for the poor people who had to sit next to your travel sick children on a flight. You’re being selfish not booking seats together to make sure you can look after your children, I’d have been pissed off if they were sat next to me.

Startasw · 13/10/2024 19:28

Hmm i flew ryanair this time last yr and it put dp with the kids automatically.

It is rubbish however you were basically expecting other people to give up the seat they paid extra for because you didnt pay or check

Boobygravy · 13/10/2024 19:27

I’ve taken dgs on Ryanair many times.
Always we have been given a free seat for dgs and paîd a small amount to book my seat next to him.
I have no idea how you managed to book with Ryanair without reserving your dc seats.
Ime people who complain about Ryanair have usually not understood the process.
If you want to sit with your dc you sort it out at the time of booking.

However a little bit of empathy from the crew wouldn’t have hurt.
In your position I would have stood next to my dc when the seat belt signs were off.

reesewithoutaspoon · 13/10/2024 19:27

Ryanair have lots of policies on their website like you can change a name for free within 24 hours of booking. But try to actually do that and you will find that the website returns an error, the chatbot is useless. you cant get through to a service agent without being on hold and paying a premium for it and then they will tell you that in your case they cant change it and its a £110 fee.
They are an extremely low cost airline that makes its money by gouging as much as they can off you on top of the low base price.

Babbadoobabbadock · 13/10/2024 19:27

People don't pay to pre book seats and then expect other passengers to swap for them

pudcat · 13/10/2024 19:26

For safety reasons, children under the age of 12 must sit beside an accompanying adult, and infants (aged 8 days to 23 months inclusive) must sit on an accompanying adult's lap. It is mandatory for an adult travelling with children under 12 (excl. infants) to reserve a seat.

Undisclosedlocation · 13/10/2024 19:26

So if other people have paid extra for specific seats together, what do you think should happen?
should they be expected to move?

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