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Ryanair made 4yr old sit alone

736 replies

LHGL · 13/10/2024 19:18

We had a really stressful experience recently and I don’t know if it’s just me who finds this completely unacceptable but I just feel the need to get this out there.
Family of 5; DH, myself, DD 4 and 9, DS 7. Both DD’s get very travel sick.
Just under 3 hour flight to Italy and we check in online in advance, and I notice nobody is sitting together. I mean nobody is even on the same row - 5C, 32F,19B etc. We click ‘change seats’ but there are no options. I read up on kids sitting alone and am relieved to hear that Ryanair policy is that anyone under 12 needs to sit next to an adult.
We get to the airport and tell the Ryanair woman at baggage, she’s says not to worry and they’ll make sure we’re sitting together at the gate. Get to the gate, same story but the cabin crew will sort us out.

we board the plane and the two flight attendants tell us the flight is busy and they can’t help. DH reminds them of the policy of kids and adults sitting together, and they shrug and tell us we’re blocking the aisle. After a little more polite protestation we’re told they’ll sort us out once seated.
They don’t. We tried to swap with people ourselves but only managed to get the two youngest together, people weren’t terribly helpful and luck was against us with language and some odd folk.
The long and short of it was that the flight was a very distressing experience for all, not least the kids, and I was really taken aback by how uncaring the Ryanair attendants were. They put more effort into trying to sell us scratch cards than attempting to stop my kids being terrified of ever getting on a plane again.

OP posts:
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12
aylis · 13/10/2024 20:02

You're not being unreasonable and I don't give a monkeys about being able to 'buy' seats. No child should be sat alone under any circumstances.

Boobygravy · 13/10/2024 20:01

SpoonyFish · 13/10/2024 19:54

Why should you have to pay for reserved seats when legally you and your child can't sit apart? It's ridiculous that airlines get away with this.

Shame on Ryanair.

If people won’t pay a tenner to sit next to their dc then they can pay triple the price to travel with Jet2 or BA.

Ryanair provides a cheap way to travel around Europe, take it or leave it.

Ineedaholidayyyy · 13/10/2024 20:01

Maybe OP booked a last minute holiday and all of the seats were already paid for and reserved. Either way, Ryanair are an abysmal company, they don't care and I can believe this happened, I don't it would have happen with someone like jet2. I refuse to travel with Ryanair

BellaVita · 13/10/2024 20:01

No sympathy.
Pay for the seats like the rest of us 🤔

Lauz841 · 13/10/2024 20:01

Regardless of the issue that you should have reserved seats, it appears from your op that you actually did manage to get 2 seats together in the end. And instead of sitting the 4 year old with an adult, you chose to sit them with their 7 year old sibling instead? Why on earth did you choose to do that? Unless I've read it wrong, in which case I apologise.

Missrainbows · 13/10/2024 20:00

AvaJae · 13/10/2024 19:50

We tried to swap with people ourselves but only managed to get the two youngest together,

One of the adults could have sat with the four year old, which seems to be the main issue.

This! Why could one of the adults not have sat with a child each, since you seemed to have two seats next to each other? Then they wouldn't have been alone. Unless I'm confused?

AvaJae · 13/10/2024 20:00

Flittingaboutagain · 13/10/2024 19:21

I've specifically flown with them before BECAUSE of that policy. I would complain and loudly on social media too. That's disgraceful. They know the ages of the children on board when allocating seats and specifically say you don't need to pay for a child to sit with an adult in your party. This is all on them.

But you have to pay to reserve a seat for the adult, so that the child can be beside them. Free for the child.

Ttcagainnow · 13/10/2024 20:00

Its pretty common knowledge to pay for the seats if you need to be sat together. I don't know why anyone would risk it? I'm not surprised people didn't want to move if they've paid.
For what it's worth, I don't pay for my seat as an adult and would happily swap but I know many adults who don't love flying so pay to make sure they are sat by their companion.

Pammy28 · 13/10/2024 19:59

I travelled with Ryan Air, on a number of occassions, never ever again! My 5 yr had to sit 2 rows down from me years ago.I was terrified if the plane got into difficulty would the person sitting next to him help my son. No was the answer! when major turbulance happened. Have you ever thought of this? This does happen, I have also paid to sit next to my husband who has cancer, heart problems etc. Returning to the Uk, they said no, we cannot sit together as the steward had to sit somewhere! And he was going to another flight onwards!
Needless to say we complained and got our money back. All they are after is b..s on seats.! If they could charge you for going to the loo , they would! Never, ever again. Don't care how cheap they are! Plus I wkd in the industry., and it has got so much worse!! They really don't give a sh..t and make up their own rules when you check in! Don't fly with this airline!

BarbaraHoward · 13/10/2024 19:59

OP when you say no one was with the DC, what seats were you all in?

Drfosters · 13/10/2024 19:59

MrsBennetsPoorNerves · 13/10/2024 19:45

So you would stand and read the policy that clearly states that adults with young children are required to reserve seats. Do you not think it would be a bit embarrassing to stand there and point out to the whole plane that it was your own fault for not having followed the instructions?

Edited

then surely the system would not let them check the tickets out without the reservations? None of this makes sense

Manchesterbythesea · 13/10/2024 19:58

So did your 4 year old actually spend 3 full hours sitting with complete strangers?

Relearningbehaviour · 13/10/2024 19:58

If you ended up getting 2 of the younger kids together, why didn't you or dh swap with one of them and sit with the youngest? The other 2 would have been fine for 3 hours as long as they knew where you where.

Also you a very unreasonable for not booking seats you wanted when everyone else does. I would have swapped with you out of pity for the young kids, not because I thought you where right.

Be sensible next time

BrainNotAvailableTryAnotherOne · 13/10/2024 19:58

AnyFucker · 13/10/2024 19:24

Pay to choose your seats like everyone else does. I wouldn’t have swopped with you either.

I would if I was travelling without my own child. With a tiny bit of more empathy the world would be such a better place.

Belle82 · 13/10/2024 19:58

This is awful. Definitely look at your contracts. Christ 4 year old by herself!

Drfosters · 13/10/2024 19:58

SpoonyFish · 13/10/2024 19:54

Why should you have to pay for reserved seats when legally you and your child can't sit apart? It's ridiculous that airlines get away with this.

Shame on Ryanair.

Exactly. I am genuinely confused by all the people saying they should have paid. The policy says they have to sit together ie not a nice to have (in which case you would need to pay) but mandatory

AvaJae · 13/10/2024 19:57

Arlanymor · 13/10/2024 19:46

And you would have been offloaded and not gone on holiday at all. The behaviour you outline is not polite or firm. It’s rude and entitled.

Seen that happen too. Police called and family taken off.

Happened on a different flight and like you, nobody agreed to move. The couple went up and down the plane, with the steward asking. All very embarrassing, when we knew we had paid for our seats and clearly they hadn't. People are not going to pay for their own seat and then give it up for someone who hasn't.

I have also seen two adults refuse to move out of someone else’s reserved seats. A stand off. Plane delayed and everyone around them furious. They sat it out and eventually the people whose sears they were in gave way and sat elsewhere. The stewards were pretty rubbish in sorting it out.

Kitkatfiend31 · 13/10/2024 19:57

They couldn't move you because other people had paid to sit together. Pay to book seats. It's annoying but part of the cost and why budget airlines aren't often as budget as they first seem.

Whaleandsnail6 · 13/10/2024 19:57

Why did you put the 2 youngest together and not an adult with the youngest?

Yabu in expecting the staff to just sort this all out for you. Why didnt you book sears together?

We pay to choose seats next to each other and I'd be angry if I was just expected to move to accommodate someone who hadn't.

You need to take some responsibility for the situation.

Drfosters · 13/10/2024 19:56

LurkingFromTheShadows · 13/10/2024 19:43

Since having kids, we always pay for our seats together now to avoid this... Sorry but unless there was a valid reason why you didn't, you should've bought your seats.

But the policy says it is a free reservation as it is mandatory for children to sit with adults. So very confused- what would you pay for something that is mandatory. Ie the plane technically shouldn’t take off unless you are sitting together?

Waboofoo · 13/10/2024 19:56

Sorry but you shouldn’t have been so tight and pre-booked your seats like the rest of us travelling with young children do.

You took the risk and didn’t get lucky this time. It’s 💯 your fault that your kids were in this situation and you need to take responsibility for your poor decision making as a parent.

LookItsMeAgain · 13/10/2024 19:56

When booking your flights did you have the option of selecting your seats at that point?

If you did, then in reality Ryanair didn’t make your 4 year old sit alone.

Budget airlines are budget airlines because they literally get you on board a flight.
In the 1980’s, everything that you may and may not have wanted was included in your ticket price.
Budget airlines stripped that all back.
Now if you want it you pay on top of the get your foot on the plane.

EatSleepSleepRepeat · 13/10/2024 19:55

Tiswa · 13/10/2024 19:50

I have been on an easyJet flight where they have said unless people switch seats we can’t take off (because of the rule that a child should be next to each orher

but I always prebook seats find it much less stressful than before when it was when you turned up

It's not true though is it. They say that to pressure people.

If noone moved, they won't refuse to take off, they will remove the 2 problem passengers.

Not least the admon of getting a new flight scheduled for the now delayed planeful of passengers. Plus it doesn't resolve the problem if everyone doubles down again.

HappyTwo · 13/10/2024 19:55

lemonyellows · 13/10/2024 19:21

You know you the answer is to pay for seat allocation when you book.

This - I am guessing other people pay for seat allocation so did not want to be split.

SpoonyFish · 13/10/2024 19:54

Why should you have to pay for reserved seats when legally you and your child can't sit apart? It's ridiculous that airlines get away with this.

Shame on Ryanair.