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Ryanair made 4yr old sit alone

736 replies

LHGL · 13/10/2024 19:18

We had a really stressful experience recently and I don’t know if it’s just me who finds this completely unacceptable but I just feel the need to get this out there.
Family of 5; DH, myself, DD 4 and 9, DS 7. Both DD’s get very travel sick.
Just under 3 hour flight to Italy and we check in online in advance, and I notice nobody is sitting together. I mean nobody is even on the same row - 5C, 32F,19B etc. We click ‘change seats’ but there are no options. I read up on kids sitting alone and am relieved to hear that Ryanair policy is that anyone under 12 needs to sit next to an adult.
We get to the airport and tell the Ryanair woman at baggage, she’s says not to worry and they’ll make sure we’re sitting together at the gate. Get to the gate, same story but the cabin crew will sort us out.

we board the plane and the two flight attendants tell us the flight is busy and they can’t help. DH reminds them of the policy of kids and adults sitting together, and they shrug and tell us we’re blocking the aisle. After a little more polite protestation we’re told they’ll sort us out once seated.
They don’t. We tried to swap with people ourselves but only managed to get the two youngest together, people weren’t terribly helpful and luck was against us with language and some odd folk.
The long and short of it was that the flight was a very distressing experience for all, not least the kids, and I was really taken aback by how uncaring the Ryanair attendants were. They put more effort into trying to sell us scratch cards than attempting to stop my kids being terrified of ever getting on a plane again.

OP posts:
Thread gallery
12
AgainandagainandagainSS · 13/10/2024 20:14

Why didn’t you pay for seats together when you booked like everyone else?

Drfosters · 13/10/2024 20:14

Attelina · 13/10/2024 20:12

This 100%

It's YOUR 🫵🏻 fault not Ryanair's.

But the airline says it is mandatory they sit together! It wasn’t a nice to have. Why isn’t it the airline’s responsibility to have them sit together?

Clearinguptheclutter · 13/10/2024 20:14

While I don’t like the policy the easy way to avoid this it to book seats together in the first place.
Almost Everyone else will have done so, so unfair to make them move just because you didn’t?

cookiebee · 13/10/2024 20:14

OP seems to have vanished, il get one of the flight crew to put an announcement out for her to return to her seat and explain why she felt she didn’t have to pay for pre booked seats but instead made it other people’s problem!

ilovesooty · 13/10/2024 20:14

Antsinmypantsneedtodance · 13/10/2024 19:42

Sorry but if that was me and someone was trying to sit my 4 year old away from me or her father i'd be standing in the aisle until they sorted. While reading their policy word for word direct from their website. Why on earth did you let the plane take off with your 4 year old away from you? I'd have simply refused to sit down until they resolved it. I would accept her in front of me or accross the aisle. As per policy. But not rows away.

Polite bit firm and trust me either they or someone else would have sorted to stop the plane being delayed by hours.

YANBU for not prebooking seats. But you YABU for allowing it.

I would hope anyone who pulled a stunt like that would be thrown off the flight.

DoreenonTill8 · 13/10/2024 20:13

Silvers11 · 13/10/2024 19:52

Then you'd be removed from the plane by security eventually.....

Hopefully quickly! Why do people persist with the 'I'll be an obnoxious, demanding twat and of course I'll get what I want, go powerful me....'

aylis · 13/10/2024 20:13

user47 · 13/10/2024 20:07

Yeah, they do it on purpose to make you pre book. They tried to it my 2 year old alone! I asked the man next to her - middle of mid row - to swap with me - aisle seat, he refused so I handed him DDs teddy and said "well good luck to you, good luck" and he blanched and swapped. WTF is wrong with people. I couldn't book seats because i was a last min booking due to a close relative dying.

Never in a million years would I refuse to swap seats for a family unless I was with a child myself. I just don't understand this mindset.

Ineedaholidayyyy · 13/10/2024 20:13

Hoplolly · 13/10/2024 20:08

YANBU. All the 'if you want to sit together pay for seats' riles me up no end. It's ridiculous. It's just a fucking way to scam you out of more money. 15 years ago, this never happened, you didn't have to pay for seats. You shouldn't have to now. YOU'VE ALREADY FRIGGING PAID FOR THE SEAT.

And it creates a bigger problem with the expecting others to move and be accommodating when they have probably paid for the seat. If I've paid extra for that seat, then I'm not likely to move for someone who hasn't. I've paid for it because I want to sit with my family.

Saying that, this time I've not. It would be a blessed relief for someone else to be sat next to my four year old. If they offer to swap I am saying no 😅

Agree, makes me angry too. I'd rather the cost be absorbed in the price of the ticket rather than this booking seats nonsense. It creates problems for people who are booking last minute and don't have the option to pay for seats together, and quite rightly someone who has paid for a seat is going to be annoyed at being asked to move.

Thatsnotevenmyusername · 13/10/2024 20:13

We flew with EasyJet in the summer, myself, DH, DD5 and DD2.

We had originally booked flights for the week previous (and paid for allocated seating) but unfortunately youngest DD ended up very seriously ill in hospital (ICU admission) over this time due to her severe asthma.

We booked flights for a week later after she was discharged from hospital but at this stage were unable to book seats together. Turned up on the flight with 4 completely different seats, Easyjet staff were very sympathetic and helpful and managed to get us 2 seats together on separate rows once everyone else was seated by asking other passengers if they would move so each of us sat with one of the children. So for all of those posters jumping on the defence and saying “why didn’t you pay for allocated seats”, what would you have done in my situation? Does my family not deserve a long-awaited break because of my youngest’s serious health condition? As I said, we tried to book allocated seating but as it was so last-minute we were unable to.

OP I feel for you and would complain about this, absolutely appalling x

blondiepigtails · 13/10/2024 20:13

I even pay extra to have my adult DC near me when we fly as a family with Ryan air. I prefer it.
on a full flight where on earth did you think the crew were going to get 5 seats for you all to sit together?

prestolondon · 13/10/2024 20:13

I have a lot of sympathy for you, yes you should have paid for a confirmed seat but you didn’t, lesson learnt. I am annoyed that they didn’t put the kids with their parents. Imagine if the random
adult passenger next to the kid was a predator?? That would have been worse imo

IHateWasps · 13/10/2024 20:12

The magic question is ‘can you explain to me how this seating arrangement complies with CAA regulations?

Again they are just guidelines and not legally binding in the UK.

Attelina · 13/10/2024 20:12

Prettyredflowers · 13/10/2024 19:23

Pay for reserved seats; don't expect other people to have to move for your convenience. Stop being so tight, and so selfish.

This 100%

It's YOUR 🫵🏻 fault not Ryanair's.

AlmostAJillSandwich · 13/10/2024 20:12

Absolutely your own fault, majorly being unreasonable, and CF too!

You could have paid a small fee to specifically book seats together, but you decided it wasn't worth the cost to do that, and just winged it based on their policy. That bit you in the arse, and then you bugged others who may well have paid to select specific seats, to swap with you for your benefit and their detriment. Probably with some sense of entitlement too from the sounds of your post.
Entirely avoidable and on you, if your kids are traumatised thats your doing, don't go blaming or complaining to anyone else. Next time don't be a cheapskate.

pleasehelpwi3 · 13/10/2024 20:12

This is such an odd MN quirk, and an area in which humanity has gone backwards.
Since the dawn of flying, airlines have seated people who book travel together, together. A decade ago, or whenever it was, someone had the 'bright' idea of charging people to sit together for no earthly reason other than screwing customers out of more money.
Now here's the really really odd bit. Many people, like me, think that this charge is mad and don't pay it. And around 85%+ of times I've always been seated next to my family. But it seems to make some people who are willing to pay whatever outrageous charge airlines create BATSHIT crazy to see that some people don't want to pay said charge to pay, and then have the audacity to ask often people travelling alone, to swop seats.
However, there is also a safety element. A parent should NEVER be forced to pay to sit next to their own four-year old, for all the obvious reasons.
What people don't realise is, is that in a plane crash, if families are split up, this will hinder safe and quick evacuation of planes, and endanger lives. If I haven't paid to sit next to my teenager, I'll begrudgingly sit apart from them. But if the plane goes down, to hell with everyone else, I'm going to get them. And if you have a plane load of people looking for their kids (worst case scenario) that will cause more deaths.

OP- complain to your MP and the CAA, and the Transport Secretary (who has the right idea about P&O). Ignore the haters who seem to think it's normal to pay next to your family. It isn't!

Venture321 · 13/10/2024 20:11

Ryan Air is a flying bus, don't expect anymore from them especially when you listen to their CEO.

Fundays12 · 13/10/2024 20:11

Sorry OP looking at this from another point of view as someone who has kids and just flew Spain this week with them all but did pre paid seats together so dhd sit with her kids. A parent decided not to pay to pre-book seats together with there kids. The parent was then unhappy as there poor young child wasn't sat with them even though they knew that was a risk they took when they failed to book seats in advance.

Other people on the flight (probably a lot of families due to it being school holidays) didn't want to give up there pre paid booked more expensive seats. Ryanair knew this and didn't want to upset customers who had pre paid for seats together. Ryanair policy and UK law states kids need to be next to an adult but actually that doesn't mean there parent so they can legally sit the child in different rows on the plane from a parent.

The moral of the story is if you want to guarantee seats with your kids you need to pay for them.

AndThereSheGoes · 13/10/2024 20:11

No33 · 13/10/2024 19:21

Pay for seats together.

Nobody on that plane is responsible for you sitting together apart from you.

Bollocks .
Plane safety surely means that children must be seated next to responsible adults.
It's not about choosing specific seats which us what booking seats is about. It's just putting adults and their kids on one booking together. Not tricky. Been done for years.

overindulged · 13/10/2024 20:10

reesewithoutaspoon · 13/10/2024 19:22

Ryanair will always split up people who book together if you don't pay for assigned seats. This is to make it as inconvenient as possible so you pay for seats. they now even offer you the option of paying an extra £3 for random allocation that won't be a middle seat.
Their whole business model is having a very cheap base price then adding extras to bump the price up.
If you want to sit together on Ryanair you pay for the privilege or you take your chances, but they will never put a whole party together for free.

No they don't. I fly with them all the time and have never paid to pre book seats, and we've never been seated apart.

Livelaughlurgy · 13/10/2024 20:10

@Mumofteenandtween that's why I think it's made up. I don't know how they managed to book the seats in the first place. You have to pay for one adult. You don't even need to pay for both. I actually think it's very reasonable.

Elektra1 · 13/10/2024 20:10

I had a similar experience with Ryanair in 2009 and for that reason have never flown with them again, even when their flights have been significantly cheaper than other carriers.

Wife2b · 13/10/2024 20:10

People are ridiculous. As long as the OP and her partner were happy to sit separately each with a child, there is no need to pay. She isn’t complaining she couldn’t sit with her husband, it’s young children FFS. Some people on here are just hell bent on making sure the OP is always in the wrong no matter what.

WavesAndSmile · 13/10/2024 20:09

The magic question is ‘can you explain to me how this seating arrangement complies with CAA regulations? If they fob you off ask for the captain to answer the same question.

ChefsKisser · 13/10/2024 20:09

Waboofoo · 13/10/2024 19:56

Sorry but you shouldn’t have been so tight and pre-booked your seats like the rest of us travelling with young children do.

You took the risk and didn’t get lucky this time. It’s 💯 your fault that your kids were in this situation and you need to take responsibility for your poor decision making as a parent.

This. Book your seats!

Mumofteenandtween · 13/10/2024 20:09

I can’t work out how the Op managed to book without reserving their seat. We have just booked a flight and were pricing up the different airlines. My two will be 14 and 11 when we fly. Ds (the 11 year old) was not at all bothered about reserving seats (in fact quite hopeful we wouldn’t - random strangers don’t stop him eating his packed lunch at 10am or make unhelpful comments about how maybe he has had enough screens now so perhaps he could read a nice book! 😂) Ryanair insisted that we did though as he is U12.

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