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Ryanair made 4yr old sit alone

736 replies

LHGL · 13/10/2024 19:18

We had a really stressful experience recently and I don’t know if it’s just me who finds this completely unacceptable but I just feel the need to get this out there.
Family of 5; DH, myself, DD 4 and 9, DS 7. Both DD’s get very travel sick.
Just under 3 hour flight to Italy and we check in online in advance, and I notice nobody is sitting together. I mean nobody is even on the same row - 5C, 32F,19B etc. We click ‘change seats’ but there are no options. I read up on kids sitting alone and am relieved to hear that Ryanair policy is that anyone under 12 needs to sit next to an adult.
We get to the airport and tell the Ryanair woman at baggage, she’s says not to worry and they’ll make sure we’re sitting together at the gate. Get to the gate, same story but the cabin crew will sort us out.

we board the plane and the two flight attendants tell us the flight is busy and they can’t help. DH reminds them of the policy of kids and adults sitting together, and they shrug and tell us we’re blocking the aisle. After a little more polite protestation we’re told they’ll sort us out once seated.
They don’t. We tried to swap with people ourselves but only managed to get the two youngest together, people weren’t terribly helpful and luck was against us with language and some odd folk.
The long and short of it was that the flight was a very distressing experience for all, not least the kids, and I was really taken aback by how uncaring the Ryanair attendants were. They put more effort into trying to sell us scratch cards than attempting to stop my kids being terrified of ever getting on a plane again.

OP posts:
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12
MumChp · 13/10/2024 20:29

AndThereSheGoes · 13/10/2024 20:29

Surely any child sitting on their own becomes an " unaccompanied minor". In which case Ryanair becomes responsible for them.

No. They don't.

SerafinasGoose · 13/10/2024 20:29

BrainNotAvailableTryAnotherOne · 13/10/2024 19:58

I would if I was travelling without my own child. With a tiny bit of more empathy the world would be such a better place.

But you're not being particularly empathetic. Especially not in the way you use this point as an implicit rebuke to someone else.

People might have booked their seats because they have a medical need for them. They might have a phobia of flying. They might have any one of a myriad reasons, which frankly are their own business and for which they owe no entitled stranger an explanation. They've paid for that seat. It's theirs.

Whenever a CF tries to pull this stunt, if everyone's answer were an emphatic 'no' then the CFs would stop asking. They might even be willing to take responsibility for the wellbeing and comfort of their own children and book seating, thus avoiding this tiresome scenario playing out on so many flights ad nauseam.

If so, the world wouldn't exactly be a better place but flying would be just a little less fraught and uncomfortable. That won't happen as long as people persist in humouring this nonsense.

AndThereSheGoes · 13/10/2024 20:29

Surely any child sitting on their own becomes an " unaccompanied minor". In which case Ryanair becomes responsible for them.

Livelovebehappy · 13/10/2024 20:28

Thing is, for them to accommodate you all sitting together once you reached the airport, they would have had to ask others who had prob paid to sit together, to move for your family. As others have said, just pay to sit together. That’s why Ryan Air is so cheap, because of all the add ons.

ciaopizza · 13/10/2024 20:28

Whenever I've travelled with Ryan air the kids and one adult gets a free seat so you have no one to blame other than yourself as to why your poor 4 yr old was on their own. This is your fault alone

Peaceandquietandacuppa · 13/10/2024 20:28

Drfosters · 13/10/2024 20:22

Ah ok that changes things. It isn’t mandatory for children to sit with adults then. If that is the case then yes you would have to pay.

I find it weird they don’t ensure children, say under 7, are with a responsible adult. In an emergency it is terribly unfair of an airline to put the onus of putting masks on them and helping them evacuate to a complete stranger

The onus isn’t on the stranger though… the onus is on the parent who chose not to sit next to their kid and therefore cannot help the kid (so it’s the parent’s choice that the kid doesn’t have a mask or get help to evacuate….). And this is why I would always always pay to sit next to my child.

Happilyobtuse · 13/10/2024 20:27

We always pay to ensure our kids are seated next to us and not frightened. You can’t blame the airline, if everyone else has paid for their particular seats what are they supposed to do?! Turf them out and give you their seats when you haven’t bothered to pay?! Honestly don’t be so entitled, if you are so concerned about your kids welfare then be smart and pay for it ahead of time instead of leaving it to chance,the kindness of strangers etc.

Stravaig · 13/10/2024 20:27

I'm not going to weigh in on whether on not Ryanair honoured their own policy (I don't know), or whether you should have paid for pre-booked seats if you were able to (the thread has that covered).

However, your opening post makes me wonder just how much of your children's apparent distress is being transmitted to them by you. I'd have a think about that. Are you sure you're not deflecting your own upset and guilt about the situation your actions created onto Ryanair and your fellow passengers? Flying doesn't have to be instrisically scary, nor does sitting next to someone who is not a parent.

GreyBlackLove · 13/10/2024 20:26

Drfosters · 13/10/2024 20:22

Ah ok that changes things. It isn’t mandatory for children to sit with adults then. If that is the case then yes you would have to pay.

I find it weird they don’t ensure children, say under 7, are with a responsible adult. In an emergency it is terribly unfair of an airline to put the onus of putting masks on them and helping them evacuate to a complete stranger

Totally agree with you, you'd expect the airline enforces the booker to pay the reservation fee and then allocate the kids seat.

AvaJae · 13/10/2024 20:26

Antsinmypantsneedtodance · 13/10/2024 20:21

If ryanair are acting against their own policy (i'd double check this before reacting) then they can try and chuck me off all they like. Calmly and politely outling their policy to them isn't aggressive or illegal. It's asserting your rights. If they've misold you a service then they're in the wrong. If they haven't then sure chuck me off.

Ryanair get away with this stuff because we're all such pushovers. I refuse to fly with them. Have flown with them once before. Never again. They're rarely cheaper anyway. Why people continue to use them is beyond me.

But the OP didn't follow policy. She would have looked pretty stupid spouting a policy that she hadn't followed.

It is mandatory for an adult travelling with children under 12 (excl. infants) to reserve a seat. A maximum of four children for every one adult on the same booking will receive a reserved seat free of charge

StripeyDeckchair · 13/10/2024 20:26

Ryan Air are total scum
Complain all you like - it wont make any difference and you won't get anything from them.

YABU because you didn't pay the fee to pre book your seats together when you bought the tickets.

youheard · 13/10/2024 20:26

I’m confused – the OP said in title the youngest had to sit alone but then they say the two youngest were together – obviously that is still not ideal but it doesn’t sound like the four-year-old was completely on their own! I agree with everyone- it must’ve been upsetting but Ryanair are notorious cunts and if you don’t pay for every possible “perk” upfront you can expect to be fleeced and/or have a miserable flight

FloralGums · 13/10/2024 20:26

Easily sorted OP - next time pay to reserve seats together before you travel. You didn’t do that this time so I that’s why you were separated. I think you are unreasonable to expect others to swap for your convenience- they likely wanted to sit next to their own family.

TylerEndicott · 13/10/2024 20:25

TheSillyPinkFatball · 13/10/2024 19:30

I paid for my husband and I to sit together and we were still allocated seats rows apart...so no guarantee even with paying!

Same here, and we were told - same as the OP - to just sit down and they'd sort it out later. They obviously had no intention of sorting it out, they couldn't have given less of a shit.

Peaceandquietandacuppa · 13/10/2024 20:25

DustyAmuseAlien · 13/10/2024 20:22

Yabu

You didn't adhere to the terms and conditions of booking

You only had to pay for ONE seat reservation (not 4) and you could have booked for the children to sit with a parent. Doing this is mandatory under their Ts&Cs.

Neither the airline nor the other passengers are responsible for you choosing not to do this.

Organising a seating plan where everyone is happy has a cost. It is Ryanair policy to make the people who care where they sit and who they sit with bear 100% of thar cost so that those who don't care can fly more cheaply. You bought tickets at the "I don't care where I sit or who I sit with" price. YABU to then not accept the consequences of that (rather foolish) decision.

👏👏👏

Right or wrong of Ryanair to have this as a policy, OP was in the wrong not booking the seat as required.

DoreenonTill8 · 13/10/2024 20:25

CrazyGoatLady · 13/10/2024 20:19

Nobody is entitled to anybody swapping seats with them. Especially if they've paid for an aisle or a window and the parent who wants the swap wants to dump the other person in the middle. That's beyond entitled to expect it and call others "miserable" if they won't cater to your poor planning.

This, imagine you've gone out for a meal, you've ordered and paid for a fillet mignon then the table next to you has ordered chicken nuggets, but now don't want them, the waiter then tells you you must take the nuggets and give them your steak or you'll get nothing and be made to leave the restaurant. Would you say 'of course, give what I've paid for to them.'?!

FeatherBoat · 13/10/2024 20:24

Let me guess, you think TFL should introduce a policy where you have to pay extra to sit next to your family on the 381?
No?
Well that's how much of a scam paying to sit next to your own family on the plane is...

Where do you live that you can get on a bus as a family of four, like the OP's family, and be able to sit together? This doesn't happen where I live. On the bus, you sit where there is a space.

Setyoufree · 13/10/2024 20:24

In the unlikely event that OP is actually reading this, you obviously pay to book the seats together when you book the flights. It's basically part of the ticket price.

PrincessCalley · 13/10/2024 20:23

Pay to sit together. It really irrates me when I see families expecting people to move to accommodate them because they won't pay for seats. I travel with my kiss regularly and always pay for the seats.

MadameRed · 13/10/2024 20:23

The answer is you pay to book a seat next to the person of your choice. You don't ask others who've paid to sit next to the person of their choice to move, so you don't have to pay.
You know this.

Drfosters · 13/10/2024 20:22

GreyBlackLove · 13/10/2024 20:17

They have two separate policies from the looks of it:

  1. if you're travelling with an under 12 you must reserve your own seat (and subsequently will get an option to reserve the kids seat for free) -mandatory, responsibility of the booking adult

  2. kids under 12 should sit beside an adult (note, not parent and should rather than must) - preference of the CAA, so consider as a guideline

Ryanair further cover themselves with For family bookings, children (aged 2 to 11 years) receive free reserved seating so they can sit beside a parent. Again, the language here is "so they can" rather than "as they must".

I suppose you could argue the OP should have been refused boarding because she failed to reserve her seat, but overall the onus is on the passenger rather than the airline.

Ah ok that changes things. It isn’t mandatory for children to sit with adults then. If that is the case then yes you would have to pay.

I find it weird they don’t ensure children, say under 7, are with a responsible adult. In an emergency it is terribly unfair of an airline to put the onus of putting masks on them and helping them evacuate to a complete stranger

DustyAmuseAlien · 13/10/2024 20:22

Yabu

You didn't adhere to the terms and conditions of booking

You only had to pay for ONE seat reservation (not 4) and you could have booked for the children to sit with a parent. Doing this is mandatory under their Ts&Cs.

Neither the airline nor the other passengers are responsible for you choosing not to do this.

Organising a seating plan where everyone is happy has a cost. It is Ryanair policy to make the people who care where they sit and who they sit with bear 100% of thar cost so that those who don't care can fly more cheaply. You bought tickets at the "I don't care where I sit or who I sit with" price. YABU to then not accept the consequences of that (rather foolish) decision.

Ryanair made 4yr old sit alone
FeatherBoat · 13/10/2024 20:22

FeatherBoat what would you pay for something that is mandatory. Ie the plane technically shouldn’t take off unless you are have paid to be sitting together? or you leave the plane.

I don't know what you mean.

thinkfast · 13/10/2024 20:22

OP with Ryanair your should have selected your seats when you booked, not when you checked in. By then everyone else will have selected their seats so you'd only have what's left.

SophieJo · 13/10/2024 20:22

Lauz841 · 13/10/2024 20:01

Regardless of the issue that you should have reserved seats, it appears from your op that you actually did manage to get 2 seats together in the end. And instead of sitting the 4 year old with an adult, you chose to sit them with their 7 year old sibling instead? Why on earth did you choose to do that? Unless I've read it wrong, in which case I apologise.

I was wondering the same thing. Maybe they will come back on and enlighten us or maybe not.