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Ryanair made 4yr old sit alone

736 replies

LHGL · 13/10/2024 19:18

We had a really stressful experience recently and I don’t know if it’s just me who finds this completely unacceptable but I just feel the need to get this out there.
Family of 5; DH, myself, DD 4 and 9, DS 7. Both DD’s get very travel sick.
Just under 3 hour flight to Italy and we check in online in advance, and I notice nobody is sitting together. I mean nobody is even on the same row - 5C, 32F,19B etc. We click ‘change seats’ but there are no options. I read up on kids sitting alone and am relieved to hear that Ryanair policy is that anyone under 12 needs to sit next to an adult.
We get to the airport and tell the Ryanair woman at baggage, she’s says not to worry and they’ll make sure we’re sitting together at the gate. Get to the gate, same story but the cabin crew will sort us out.

we board the plane and the two flight attendants tell us the flight is busy and they can’t help. DH reminds them of the policy of kids and adults sitting together, and they shrug and tell us we’re blocking the aisle. After a little more polite protestation we’re told they’ll sort us out once seated.
They don’t. We tried to swap with people ourselves but only managed to get the two youngest together, people weren’t terribly helpful and luck was against us with language and some odd folk.
The long and short of it was that the flight was a very distressing experience for all, not least the kids, and I was really taken aback by how uncaring the Ryanair attendants were. They put more effort into trying to sell us scratch cards than attempting to stop my kids being terrified of ever getting on a plane again.

OP posts:
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12
DirectionToPerfection · 13/10/2024 21:03

AmyW9 · 13/10/2024 20:53

The policy states that for safety reasons, adults must be seated with under 12's. This supercedes the later mention of it being mandatory for the adult to book a seat.

If it is unsafe, the airline should EITHER have seated them together, or cancelled the booking.

The family should never have been seated apart. It's literally in the policy, and the responsibility for the airline to enforce and intercept.

It says adult, not parent. Pretty shit for the adult left randomly sitting next to a four year old though (if indeed this happened).

You are prompted constantly when you go through the booking so there's really no excuse. All for the sake of saving about £20.

Matronic6 · 13/10/2024 21:02

It's ridiculous but their policy is actually that jt is mandatory for kids under 12 to sit with adults but customer must pay to reserve the seats. Parents of young children should sit with their child. I think they should offer free seat reservation of one parent with the kids during booking. Unfortunately making money comes before passenger safety so we always book seats together just to avoid the stress.

Roundthemoon · 13/10/2024 21:02

Is this your first time using ryanair OP?

Did you not know that you have to pay for seats?

WimbyAce · 13/10/2024 21:02

Soubriquet · 13/10/2024 20:59

People would probably be a lot more inclined to move if the parent said “look I’m really sorry. I didn’t realise I had to book seats. Will you take the amount it cost you to book the seat in cash, and trade with me so I can sit with my child”

I know I would

Yeah exactly this. This is what I would have done although I'm a serial seat booker so would actually not be in this situation.

SerafinasGoose · 13/10/2024 21:02

MumChp · 13/10/2024 20:57

If the rest of the passagers had paid for seats what kan Ryan do then? Nothing. They can't force prople to move.

Actually they can, if they use the line that it's for safety reasons. This is written into the policy of most airlines.

A passenger who refuses an instruction to move from crew can find themselves disembarked.

BrainNotAvailableTryAnotherOne · 13/10/2024 21:02

SerafinasGoose · 13/10/2024 20:29

But you're not being particularly empathetic. Especially not in the way you use this point as an implicit rebuke to someone else.

People might have booked their seats because they have a medical need for them. They might have a phobia of flying. They might have any one of a myriad reasons, which frankly are their own business and for which they owe no entitled stranger an explanation. They've paid for that seat. It's theirs.

Whenever a CF tries to pull this stunt, if everyone's answer were an emphatic 'no' then the CFs would stop asking. They might even be willing to take responsibility for the wellbeing and comfort of their own children and book seating, thus avoiding this tiresome scenario playing out on so many flights ad nauseam.

If so, the world wouldn't exactly be a better place but flying would be just a little less fraught and uncomfortable. That won't happen as long as people persist in humouring this nonsense.

Edited

Did you miss I am talking about what I would have done, not what everybody should have done? There would definitely be people who chose and paid for a specific seat for a specific reason, there would have definitely been others who wouldn’t have been affected a jot by swapping, yet their arse was too heavy to lift for a good reason.

PinkSparklyPussyCat · 13/10/2024 21:01

aylis · 13/10/2024 20:13

Never in a million years would I refuse to swap seats for a family unless I was with a child myself. I just don't understand this mindset.

I'm a nervous flier and therefore pay to sit next to DH so I can crush his hand on take off rather than some poor stranger's hand! I'm not giving up a seat that I have specifically chosen and paid for to make my flight easier because someone else hasn't bothered.

AmyW9 · 13/10/2024 21:00

Roundthemoon · 13/10/2024 20:54

How do you know it supercedes it. Are you just coming out with that?

It's in breach of the Civil Aviation Authorities guidelines:

Young children and infants who are accompanied by adults should ideally be seated in the same seat row as the adult. Where this is not possible, children should be separated by no more than one seat row from accompanying adults. This is because the speed of an emergency evacuation may be affected by adults trying to reach their children.

While not binding, RyanAir should be compliant with this. If they aren't, it absolutely gives the OP grounds to complain.

youheard · 13/10/2024 21:00

SpringYay · 13/10/2024 20:47

Jet 2 didn't make me pay in the summer. It is ridiculous to think it's acceptable to sit a 4 year old child away from their care giver. Everyone has really bought into the race to the bottom...

yes, it’s ridiculous but those are the rules – if you don’t like them don’t fly with Ryanair. I don’t for this reason

Soubriquet · 13/10/2024 20:59

WimbyAce · 13/10/2024 20:57

Could have just asked the parent if they would pay though at that point tbh. I'm sure if I was in that situation with my 4 year old I would happily pay someone at that stage if that's what it took.

People would probably be a lot more inclined to move if the parent said “look I’m really sorry. I didn’t realise I had to book seats. Will you take the amount it cost you to book the seat in cash, and trade with me so I can sit with my child”

I know I would

iolaus · 13/10/2024 20:59

They will allocate the child for free if you pay for the adult

Their policy is clear - this is on you

Katrinawaves · 13/10/2024 20:59

WimbyAce · 13/10/2024 20:53

The other thing that is incredibly sad regardless of who paid what for seats is that no one would swap so that a 4 year old could sit with their parent. A FOUR year old. Just really disappointing to be honest. Maybe the OP did mess up but surely someone could have had a little bit of empathy for that poor child?

Somebody did agree to swop but the OP chose not to have an adult sit with the 4 year old but made her 7 year old look after them! So the outrage about the 4 year old not being looked after is totally faux. In fact, had the OP or her husband sat with the 4 year old, as any sane parent would have done, then it would have been a 7 and 9 year old sitting by themselves on a short haul flight. That obviously doesn’t tug the heart strings in quite the same way though!

Roundthemoon · 13/10/2024 20:58

WimbyAce · 13/10/2024 20:53

The other thing that is incredibly sad regardless of who paid what for seats is that no one would swap so that a 4 year old could sit with their parent. A FOUR year old. Just really disappointing to be honest. Maybe the OP did mess up but surely someone could have had a little bit of empathy for that poor child?

But sure why would they swap if they've paid for their seats!!!

Whn you book a seat on ryanair, you have the choice to pay more for a better seat.

For example it says "if you want an aisle seat with extra leg room it is 40 pounds"

Why would someone who has paid for a good seat, then swap seats.

OP should have paid for seats.

Strawberrycheesecake7 · 13/10/2024 20:58

This doesn’t surprise me at all. I’ve had horrible experiences with Ryanair. They don’t care about their customers and don’t care about causing children to suffer. There’s also no real way to complain about their staff’s appalling behaviour. All you can really do is make sure you never fly with them again.

80smonster · 13/10/2024 20:58

You need to pay the extra fee to sit together.
I think it’s CF for parents to think airlines will sit them together, book your seats and don’t expect others to exchange with you. Very entitled behaviour.

WimbyAce · 13/10/2024 20:57

Soubriquet · 13/10/2024 20:52

It’s not about “hating children”. If you had paid extra to be able to sit next to your husband, wouldn’t you be irritated to be forced to move so a parent who didn’t pay, could sit next to their kid?

Im not saying you shouldn’t move, but it would highly irritate me because why should I have to pay however much extra and not get refunded for it

Could have just asked the parent if they would pay though at that point tbh. I'm sure if I was in that situation with my 4 year old I would happily pay someone at that stage if that's what it took.

MumChp · 13/10/2024 20:57

Venture321 · 13/10/2024 20:52

I think this is just a windup. I can't imagine Ryan Air to be this ruthless.

If the rest of the passagers had paid for seats what kan Ryan do then? Nothing. They can't force prople to move.

Roundthemoon · 13/10/2024 20:56

SpringYay · 13/10/2024 20:55

This is also it! We all just accept this nonsense it persists! It's not even that much cheaper in the end that some competitors. ....

Theyre not a restaurant though.

It's their rules. No one has to fly with them.

They are a lot cheaper than other airlines

SpringYay · 13/10/2024 20:56

WimbyAce · 13/10/2024 20:53

The other thing that is incredibly sad regardless of who paid what for seats is that no one would swap so that a 4 year old could sit with their parent. A FOUR year old. Just really disappointing to be honest. Maybe the OP did mess up but surely someone could have had a little bit of empathy for that poor child?

I know!!!

Hankunamatata · 13/10/2024 20:56

Weird just flew with them and booked seats when booked flights which obviously we paid for........

angellinaballerina7 · 13/10/2024 20:56

The policy does kind of read weirdly, because they’ve essentially said you need to travel together AND there must be a seat booking. Wondering if they basically reserve the right to not let you board if you don’t comply?

I’ve got young children though, and I am heartily sick of people just chancing their arm that someone else will swap with them - including other people with families. No I will not swap with you, I paid to sit together with my family, I don’t care what needs your children have because I clearly booked mine together for a reason.

Roundthemoon · 13/10/2024 20:56

I can't understand how the OP missed that you have to pay to sit together.

There are so many things when you go on ryanair. It say "if you want to choose any seat you have to pay'

If you don't want to pay, you will get randomly allocated seats.

SpringYay · 13/10/2024 20:55

Rimtimtagidimdim · 13/10/2024 20:49

Why do we accept that we should pay this though?

If you book for 4 people at a restaurant, would you pay 25% more so your 5 and 7 year old aren't sat on separate tables with a different family? Crazy 😆

This is also it! We all just accept this nonsense it persists! It's not even that much cheaper in the end that some competitors. ....

Roundthemoon · 13/10/2024 20:54

AmyW9 · 13/10/2024 20:53

The policy states that for safety reasons, adults must be seated with under 12's. This supercedes the later mention of it being mandatory for the adult to book a seat.

If it is unsafe, the airline should EITHER have seated them together, or cancelled the booking.

The family should never have been seated apart. It's literally in the policy, and the responsibility for the airline to enforce and intercept.

How do you know it supercedes it. Are you just coming out with that?

MumChp · 13/10/2024 20:54

user2848502016 · 13/10/2024 20:52

I wouldn't fly with any airline that didn't let me book seats in advance with young children.
It's completely unacceptable

You can book seats with children flying Ryan. OP didn't. Her choice.