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Ryanair made 4yr old sit alone

736 replies

LHGL · 13/10/2024 19:18

We had a really stressful experience recently and I don’t know if it’s just me who finds this completely unacceptable but I just feel the need to get this out there.
Family of 5; DH, myself, DD 4 and 9, DS 7. Both DD’s get very travel sick.
Just under 3 hour flight to Italy and we check in online in advance, and I notice nobody is sitting together. I mean nobody is even on the same row - 5C, 32F,19B etc. We click ‘change seats’ but there are no options. I read up on kids sitting alone and am relieved to hear that Ryanair policy is that anyone under 12 needs to sit next to an adult.
We get to the airport and tell the Ryanair woman at baggage, she’s says not to worry and they’ll make sure we’re sitting together at the gate. Get to the gate, same story but the cabin crew will sort us out.

we board the plane and the two flight attendants tell us the flight is busy and they can’t help. DH reminds them of the policy of kids and adults sitting together, and they shrug and tell us we’re blocking the aisle. After a little more polite protestation we’re told they’ll sort us out once seated.
They don’t. We tried to swap with people ourselves but only managed to get the two youngest together, people weren’t terribly helpful and luck was against us with language and some odd folk.
The long and short of it was that the flight was a very distressing experience for all, not least the kids, and I was really taken aback by how uncaring the Ryanair attendants were. They put more effort into trying to sell us scratch cards than attempting to stop my kids being terrified of ever getting on a plane again.

OP posts:
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NinetyNineOrangeBalloons · 13/10/2024 21:31

maddening · 13/10/2024 21:30

Or perhaps parents flying with under 12s should not be able to book without a reserved seat.

I didn’t think they could on Ryanair, but perhaps their systems were different when OP booked

Contraryjane · 13/10/2024 21:31

You fly cheap, you get cheap.

HisNibs · 13/10/2024 21:30

If the flight was completely full, then it was probably a case of accept the seats as-is or disembark and catch a later flight. It's quite possible this was the situation but it doesn't suit OP's case. A flight my family of 4 had to Menorca 12 years ago had all 4 of us scattered about the plane as we booked the last available seats. Youngest was 11 so we didn't really care too much.

maddening · 13/10/2024 21:30

AmyW9 · 13/10/2024 21:26

Yes, this. Gobsmacked by everyone putting this on the parents 100%. In today's modern world, RyanAir's systems should have flagged this!!!!

Or perhaps parents flying with under 12s should not be able to book without a reserved seat.

oakleaffy · 13/10/2024 21:30

Re travel sick children, @LHGL Children's Kwells or Stugeron work very well.

mitogoshigg · 13/10/2024 21:30

You have always had to book to stay together. Ryan air will split you up if you don't book (you pay for the adults, kids seats are free)

Wheelz46 · 13/10/2024 21:29

I have never gone with Ryanair but have always pre-booked our seats with our young children to ensure we are sat together.

I don't understand people not booking seats when they need to sit together.

I would take the policy you mention, that you need to ensure you pre-book your seats if you are travelling with children under 12. I mean how can they guarantee you will be sat next to each other if all the other seats get selected?

shuffleofftobuffalo · 13/10/2024 21:29

Surely the idea of young children sitting with a parent is safety in the event of an incident? Definitely complain.

SerafinasGoose · 13/10/2024 21:29

DarkForces · 13/10/2024 21:13

15 pages later and the op hasn't been back, meanwhile we all fight amongst ourselves 🤨

The OP was almost certainly a journalist or an amateur blogger. Not that it's a stretch to believe that an airline so notorious for being a bunch of bent, mercenary bastards has once again run true to type. If they have indeed broken safety protocol, that doesn't surprise me. But there's a distinct miasma of BS hanging off the remainder of the story. Do they expect people to believe that a passenger complement of hundreds doesn't contain at least one mug who is willing to capitulate to the CF and happily switch seats? In the unlikely event that this is genuine and a whole planeful of people really has doubled down, it would signal that people are getting thoroughly sick of CFs expecting them to move to accommodate someone else at their own expense.

MSM and SM can't get enough of a 'CF airline story' and never tire of regurgitating variations on this theme. Albeit October's a little late in the year, maybe they wanted to complete their fill before the lean winter months.

maddening · 13/10/2024 21:29

Ineedaholidayyyy · 13/10/2024 21:25

Additional luggage, extra leg room seats , first class are extra perks, a standard seat on a plane is not an extra. This was never a thing in the past, charging more to reserve a seat next to someone is pure greed from the airline companies and all it does is cause problems as this happens all the time.

I consider it as the cost stripped /removed so if you don't care and therefore are flexible then you get to go cheaper - like the single riders queue at the theme parks - where single spots are left they can fill up with the flexible passengers

Contraryjane · 13/10/2024 21:27

So you were cheap skates?

ApiratesaysYarrr · 13/10/2024 21:27

The CAA guidelines are clear that "next to" can mean in a row directly in front of or behind, or separated by an aisle.

Noodlehen · 13/10/2024 21:27

Ryanair didn’t make a 4 year old sit alone. Her parents did by being too tight to book seats at the time of booking and then putting DD and DS together rather than an adult sitting with the 4 year old and having the two
older children sit seperately.

myrtleWilson · 13/10/2024 21:27

So, the OP - with no posting history on MN and who hasn't returned to the thread....

  • booked a flight somehow evading the RA mandatory policy about seat bookings for under 12s
  • somehow agreed with other passengers to swap seats so that the 4yr old and 7yr old could sit together
  • between her and her husband they thought this was a sensible seating solution rather than one of the adults sitting with the very youngest
  • are now presumably stranded in Italy as her school age children were terrified to board another plane
  • or managed to get terrified school age children on a return flight which didn't have the booking glitch that she experiened on outward bound flight

Pull the other one.....

Edited to remove extraneous bullet point!

AmyW9 · 13/10/2024 21:26

Propertyshmoperty · 13/10/2024 21:25

What are you Ryanairs shit PR team? The purchase of the tickets should never have been allowed to progress if it was mandatory to buy a seat as the airline wouldn't seat a 4 year old with a parent without payment. They're a bunch of shits.

Edited

Yes, this. Gobsmacked by everyone putting this on the parents 100%. In today's modern world, RyanAir's systems should have flagged this!!!!

DirectionToPerfection · 13/10/2024 21:26

Propertyshmoperty · 13/10/2024 21:22

Also if it's fucking mandatory for parents to pay for seats next to their small children because Ryanair will not do it out of shitfuckery don't let the fucking booking progress until the person has bought a seat and come up with the error message warning the customer that they have to pay to complete the purchase. This is 100% Ryanairs fault. Shit company.

It generally doesn't, which is why some of us are wondering if the OP has 'misremembered' (as a PP put it).

maddening · 13/10/2024 21:26

Pre book your seats imo

Ineedaholidayyyy · 13/10/2024 21:25

QuitMoaning · 13/10/2024 20:43

I often travel alone and without luggage, or even much hand luggage. I don’t care where I sit for the 90 minutes so I don’t want the cost built in my ticket. I want cheapest possible. When flying with my family (adult children now) we pay extra to sit together.
When in a restaurant, if you want extras, you pay for them. Why should flying be any different?

Additional luggage, extra leg room seats , first class are extra perks, a standard seat on a plane is not an extra. This was never a thing in the past, charging more to reserve a seat next to someone is pure greed from the airline companies and all it does is cause problems as this happens all the time.

AmyW9 · 13/10/2024 21:25

TickingAlongNicely · 13/10/2024 21:23

Anyone who has read the CAA guidelines knows they just say NEAR not next to a child.

If the OP's first message is truthful, they were seated nowhere close to one another.

This is a total breach of the guidelines.

Opentooffers · 13/10/2024 21:25

How long before the flight did you check-in? You book your seats at check-in, so the later you leave it, the more they get booked up, so the less choice you have. You can book up to 30 days before the flight usually- though its been a couple of years since I flew with Ryan Air as prefer easyJet. I recall not having an issue booking seats together.

Propertyshmoperty · 13/10/2024 21:25

Soontobe60 · 13/10/2024 21:20

Yo do know youre talking rubbish, and that it’s highly likely the OP has ‘misremembered’

What are you Ryanairs shit PR team? The purchase of the tickets should never have been allowed to progress if it was mandatory to buy a seat as the airline wouldn't seat a 4 year old with a parent without payment. They're a bunch of shits.

landofgiants · 13/10/2024 21:24

This sort of thing is why I avoid flying with Ryanair if at all possible

GertrudePerkinsPaperyThing · 13/10/2024 21:24

surreygirl1987 · 13/10/2024 21:13

But you don't if you are with a child. They allow these to be booked free of charge when with children. Ryanair should have sorted it. However, OP could have looked into it and arranged it (for free) in advance.

The adult had to pay for their seat reservation but the child are free.

TickingAlongNicely · 13/10/2024 21:23

Anyone who has read the CAA guidelines knows they just say NEAR not next to a child.

BetterOffDeadWillNeverFindAMan · 13/10/2024 21:23

Some of you people are so vindictive towards children, I can't believe I'm reading some of these excessively harsh opinions on Mumsnet of all places.