Eon just capped (cut off) our gas when installing smart meter

It's literally a criminal offence for them under the gas safety installation and use regulations, to connect a gas supply to an installation that isn't safe, and that involves checks of the flue/combustion/gas rate or pressure/pressure drop/let by. The moment they touch it they are responsible for whatever they reconnect/recommission.

Yep happened to me years ago. They capped the gas off because the ignition on the gas hob was broken we had been using a lighter for years with no problem. We were left without oven hob heating and hot water for a couple of days. I was really angry tbh

So will I if I don't turn up next day because of stress and sleepless night!
If they want to play that game, smart meter provider should have gas boiler specialist on the hand to assess equipment on the day! I have never came across anything like that in my whole life! We leave in 21st century, this is disgrace in my opinion.

Yet another reason I will resist to the last having to get a smart meter.....

It happened to me yesterday. It is absolute disgusting and disgrace ! They cut off my gas supply yesterday for a sign of residue. There was no warning before from supplier that can happen and how to prepare etc. I made a complaint to Eon about it and will take it further if necessary .

My dad and brother have both worked in this industry for years. Smart meter fitters are not the same as standard meter readers. They train for months before they are qualified. They have to redo the gas and electricity safety courses every six months. They are closely audited and if they don't follow safety procedures they will lose their jobs.

They haven't "discovered". It was a conscious decision to use radio technology in the north rather than mobile phone technology, presumably because when the smart meter roll out started out, mobile phone coverage in the north was dire. It's improved immensely over the last 10 years.

But they don't change retrospectively.

The person who fitted our smart meter put an old washer in it and it caused a gas leak. So we had to call the emergency gas people to fix it. It could have been a costly mistake had my nose not been on form that day.

Yes. It happened to us. And we did have a gas leak, albeit was leaking outside the house, rather than inside.

I am resisting a smart meter as long as I can (EDF are very persistent). I see on the BBC today they have discovered Northern areas use a different system and a doctor in Glasgow has had SIX installed and none yet works! https://www.bbc.co.uk/news/articles/cq52382zd1no

Definitely

Why would they cap if it wasn't necessary? It takes them extra time and they don't get to charge extra for it. They would only do it for safety reasons.

I didn't think anyone was allowed to conduct work on gas supply lines without them being appropriately qualified to work with gas ?

So anyone who is capping a supply must be a qualified gas engineer.

Happy to be corrected.

My guess is the number of people whose supplies get capped is more indicative of the generally poor state that gas equipment such as boilers is maintained to by the public in general. With many going years without proper servicing.

I would also guess that any engineer capping a supply has a valid reason to do so, and any safety issues with gas are normally taken extremely seriously.

We we always have the boiler service in the summer and I would only have meters changed in the summer, gas is always capped off if any safety concerns which could happen on a service or meter change

*nope it's, not boots 🤦🏼‍♀️

Boots to get your boiler serviced regularly and well in advance of winter.

Surely you can cope for one night?

Lessons learnt by this is don't have a smart meter fitted in winter

They have to go elsewhere because using their gas could blow up their house!

I'm sorry they are not highly trained or qualified! they are referred to as meter maids in the industry. I work for a team of gas engineers and the meter installers are just a nuisance!! its October and getting cold, with the influx of breakdowns the industry certainly does not need these idiots going around capping appliances off, leaving people without heating of hot water until their gas engineer can get to them, which will have to be paid for.

Once the engineer has been and has found that there is no fault I would forward the invoice on to Eon and they can pick the cost!!!!

We had the same done to us by the person installing the smart meter. Luckily it was the summer so heating wasn't a problem.

Sooty residue sounds as though the boiler isn't working properly and you risk carbon monoxide poisoning - which can be fatal.
I think I would be glad someone has brought this to my attention.

It's a hassle for them to do it. They don't want to cap it, they only do it if they have to. There should be no soot so something is wrong.

I'd be looking for a new gas engineer personally.